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Identity Finder Enterprise Suite 4.5 by Identity Finder, LLC

July 26, 2010 - (Free Research)
Identity Finder accurately finds and allows remediation of sensitive data across desktops, laptops, servers, databases, and websites. This can be performed agent or agentlessly with full dynamic policy and reporting capability. 
(TRIAL SOFTWARE) READ ABSTRACT |

Hosted Contact Center Market Report: DMG Consulting by LiveOps

March 28, 2011 - (Free Research)
Hosted contact center adoption is increasing rapidly. Solutions provide quick deployment, quantifiable ROI, scalability, ongoing investment protection, reduced maintenance burden and minimal cash outlays. DMG Consulting, a leading contact center firm, has just released this new report discussing key market trends, ROI benefits, and key players. 
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New Insider Threat Emerges in the New Economy by Lumension

February 02, 2009 - (Free Research)
Learn how employees and partners are engaging with IT assets and intellectual property. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data by Global Knowledge

June 21, 2013 - (Free Research)
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system in order to to capture call information and store it in a database for reporting purposes. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
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The Hidden ROI of a Cloud-based Contact Center by Five9

January 31, 2013 - (Free Research)
Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments. 
(ANALYST REPORT) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect

August 29, 2013 - (Free Research)
This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. 
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IBM Internet Security Systems X-Force® 2008 Mid-Year Trend Statistics by IBM

July 07, 1967 - (Free Research)
Read this white paper to discover the implications, so you can enhance information security for the rest of 2008 and beyond. 
(WHITE PAPER) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Building CEM Expertise for Business Value by Genesys

August 26, 2013 - (Free Research)
In this expert e-guide, discover why the contact center should play a more pivotal role in customer experience management, and learn how to merge siloed processes to create a more cohesive customer experience. 
(EGUIDE) READ ABSTRACT |

Airspace Risk Assessment by AirTight Networks, Inc.

August 2008 - (Free Research)
This report is the first step towards wireless vulnerability assessment of your network and managing its wireless security posture. 
(WHITE PAPER) READ ABSTRACT |

Beyond VoIP: Enterprise Perspectives on Migrating to Multi-modal Communications and Wireless Mobility by Avaya Inc.

July 2008 - (Free Research)
As per this report the industry providers are already delivering the new piece parts for such convergence, although new standards are still evolving to enable maximum interoperability across converged telecommunication infrastructures. 
(WHITE PAPER) READ ABSTRACT |

Lumension Vulnerability Management - Automating the Vulnerability Management Lifecycle by Lumension

November 2008 - (Free Research)
Learn how Lumension Vulnerability Management enables organizations to mitigate their critical risk by integrating the five phases of vulnerability management: discovering assets, assessing vulnerabilities and misconfigurations, prioritizing risks, remediating vulnerabilities and continuous reporting. 
(WHITE PAPER) READ ABSTRACT |

BeyondTrust 2009 Microsoft Vulnerability Analysis by BeyondTrust Corporation

April 2010 - (Free Research)
This report demonstrates the critical role that restricting administrator rights plays in protecting against vulnerabilities. It is important to note that this increased protection is achievable in one simple step without any impact on productivity — by implementing a desktop Privilege Identity Management solution. 
(WHITE PAPER) READ ABSTRACT |

Symantec Internet Security Threat Report: Trends for 2008 by Symantec Corporation

April 2009 - (Free Research)
This report provides a detailed overview of current Internet threat activity, malicious code, and known vulnerabilities. It also examines the latest trends in phishing and spam tactics and discusses how regional differences affect malicious activity globally. 
(WHITE PAPER) READ ABSTRACT |

EBAY, Inc. - Securing the World's Online Marketplace with QualysGuard by Qualys, Inc.

May 2008 - (Free Research)
The automation built into QualysGuard immediately allowed eBay to do vulnerability assessments on demand, including rapid scans for the most recent vulnerabilities anywhere in its own network and in partner networks. 
(CASE STUDY) READ ABSTRACT |

What Are The Real Threats? Using Threat Research Reports to Set Security Priorities by IntraLinks, Inc

May 2014 - (Free Research)
This resource features key findings from the top 4 security reports published in the last year to help IT pros better understand and identify potential threats. 
(WHITE PAPER) READ ABSTRACT |

The Top 10 Reports for Managing Vulnerabilities by Qualys

July 2012 - (Free Research)
Observing the complete lifecycle of vulnerability management begins with asset discovery. Learn more about the key steps for successful management with this informative resource. How can you improve your security? 
(WHITE PAPER) READ ABSTRACT |

Network Barometer Report 2011 by Dimension Data

June 2011 - (Free Research)
This report reviews the networks’ readiness to support business by evaluating the configuration variance from best practices, potential security vulnerabilities and end-of-life status of the included network devices. 
(ANALYST REPORT) READ ABSTRACT |

The Web Hacking Incidents Database 2009 Bi-Annual Report by Breach Security

August 2009 - (Free Research)
Criminals focus on exploiting web application vulnerabilities in order to plant malware and thus infect clients who visit websites. Read this report to learn more about the drivers behind web hacking, the vulnerabilities hackers exploit, and the types of organizations attacked most often. 
(WHITE PAPER) READ ABSTRACT |

Measure Risks and Vulnerability Effectively by Hewlett-Packard Limited

May 2013 - (Free Research)
This guide explores strategies for measuring your risks and vulnerabilities, as well as understanding what you must do to achieve these goals. 
(WHITE PAPER) READ ABSTRACT |

Vulnerabilities, Attacks, Data Breaches: Which is most important? by IntraLinks, Inc

May 2014 - (Free Research)
This resource offers leading advice on how to leverage top vulnerability, attack, and data breach reports to help enhance your security strategies. 
(WHITE PAPER) READ ABSTRACT |

Symantec Internet Security Threat Report by Symantec Corporation

April 2008 - (Free Research)
The Symantec Internet Security Threat Report provides a six-month update of Internet threat activity. It includes analysis of network-based attacks, a review of vulnerabilities, and highlights of malicious code. It also assesses trends in phishing and spam activity. This summary of the report will alert readers to trends and impending threats. 
(WHITE PAPER) READ ABSTRACT |

EMA report: A Provocative New Approach to Integrated Security Intelligence: IBM Introduces QRadar Vulnerability Manager by IBM

July 2013 - (Free Research)
Many security teams struggle with the limitations of traditional, isolated security tools. For today's complex IT infrastructure, you need a comprehensive, integrated way to manage the security of your applications, network, and data. 
(WHITE PAPER) READ ABSTRACT |

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