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This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
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A Mobile Customer Service Strategy: Research Report and Best Practices Guide by Aspect

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Contact center professionals are quickly realizing that they must support customers via mobile devices -- but implementing that mobile support isn't always easy for organizations. In this report, get the info you need to create and implement a successful mobile customer service strategy. 
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This report is the first step towards wireless vulnerability assessment of your network and managing its wireless security posture. 
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Building CEM Expertise for Business Value by Genesys

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BeyondTrust 2009 Microsoft Vulnerability Analysis by BeyondTrust Corporation

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Beyond VoIP: Enterprise Perspectives on Migrating to Multi-modal Communications and Wireless Mobility by Avaya Inc.

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Symantec Internet Security Threat Report: Trends for 2008 by Symantec Corporation

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Network Barometer Report 2011 by Dimension Data

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This report reviews the networks’ readiness to support business by evaluating the configuration variance from best practices, potential security vulnerabilities and end-of-life status of the included network devices. 
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The Web Hacking Incidents Database 2009 Bi-Annual Report by Breach Security

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Observing the complete lifecycle of vulnerability management begins with asset discovery. Learn more about the key steps for successful management with this informative resource. How can you improve your security? 
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EMA report: A Provocative New Approach to Integrated Security Intelligence: IBM Introduces QRadar Vulnerability Manager by IBM

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Symantec Internet Security Threat Report by Symantec Corporation

April 2008 - (Free Research)
The Symantec Internet Security Threat Report provides a six-month update of Internet threat activity. It includes analysis of network-based attacks, a review of vulnerabilities, and highlights of malicious code. It also assesses trends in phishing and spam activity. This summary of the report will alert readers to trends and impending threats. 
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CORE IMPACT Pro V10 by Core Security Technologies

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Please join Core Security for a live demonstration of CORE IMPACT Pro, the most comprehensive product for performing security assurance testing on an organization’s network systems, endpoint systems, end users and web applications. 
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