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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Forrester - A Custom Technology Profile: Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp.

February 17, 2010 - (Free Research)
Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. 
(WHITE PAPER) READ ABSTRACT |

Pervasive Data Profiler v4 by Pervasive Integration

January 2008 - (Free Research)
Pervasive Data Profiler™ ensures data quality. Proactively audit all types of data; automate testing against changing business data quality needs and compliance regulations. Get hyper-fast, multithreaded processing of large data sets or sample data 
(WHITE PAPER) READ ABSTRACT |

Gartner: The future of videoconferencing by ComputerWeekly.com

September 2010 - (Free Research)
With a transition to new endpoints, capabilities and services, changes are on thehorizon for videoconferencing, and the emphasis is now shifting to improvingendpoint coverage and adding reach. 
(WHITE PAPER) READ ABSTRACT |

User Profile Manager Best Practices Guide by Citrix

February 2009 - (Free Research)
This document provides the best practices for addressing the "last write wins" issue and key profile use case scenarios that can dramatically benefit with a User Profile Manager solution. 
(WHITE PAPER) READ ABSTRACT |

Symantec Workspace Profiles by Symantec

October 2009 - (Free Research)
SWP is a new software product from Symantec's Endpoint Virtualization group. SWP separates (virtualizes) the user's profile (user data, settings and personality) from the underlying operating system allowing users to easily roam from device to device, work on two sessions simultaneously, or access their profile in the context... 
(SCREENCAST) READ ABSTRACT |

Things You Always Wanted To Know About Windows Profile Management by Immidio

January 2011 - (Free Research)
This white paper examines why Windows user profiles are so critically important for corporate IT environments and how they can be managed efficiently. 
(WHITE PAPER) READ ABSTRACT |

Migration to Windows 7 with Immidio Flex Profiles by Immidio

January 2011 - (Free Research)
This white paper discusses how to use Immidio Flex Profiles for making user profiles cross-platform compatible to Windows XP and Windows 7, both for migration projects and side-by-side scenarios using multiple versions of Windows simultaneously. 
(WHITE PAPER) READ ABSTRACT |

Resin Application Server Java EE 6 Web Profile by Caucho Technology

March 2010 - (Free Research)
Caucho Technology aims to certify the Resin 4 application server on the newly finalized Java EE 6 Web Profile. This white paper discusses the Java EE 6 Web Profile and how it fits with the development philosophy of Resin as well as the details of our implementation including Resin extensions to the Java EE 6 Web Profile. 
(WHITE PAPER) READ ABSTRACT |

Faster SQL Profiling for Better Database Performance by Embarcadero Technologies, Inc.

April 2009 - (Free Research)
Find out how Embarcadero's DB Optimizer™ can help you to quickly discover and fix problematic SQL statements that can cause performance bottlenecks in your database. DB Optimizer™ gives you the flexibility of using a single easy-to-use IDE to test, profile and tune SQL. 
(WHITE PAPER) READ ABSTRACT |

Data Profiling: The Foundation for Data Management by DataFlux Corporation

March 2008 - (Free Research)
Data profiling is the beginning of an effective data management strategy. Although profiling techniques provide an essential first step, there is much more to a complete data management strategy. 
(ANALYST REPORT) READ ABSTRACT |

True Profiles: A Contemporary Method for Managing Customer Data by Unica Corporation - An IBM Company

May 2011 - (Free Research)
As the internet changes the way of traditional marketing and communication, discover a “True Profile” as a means of understanding customer behavior, actions and preferences using analytics. Learn the 4 key components of True Profiles and the business benefits included. 
(WHITE PAPER) READ ABSTRACT |

Oracle Data Quality for Data Integrator and Oracle Data Profiling 11g by Oracle Corporation

August 2010 - (Free Research)
To ensure that information is accurate and consistent across complex systems, Oracle Data Quality for Data Integrator 11g and Oracle Data Profiling 11g provide a solution to integrate trusted data. Read this data sheet to learn more. 
(DATA SHEET) READ ABSTRACT |

H.264 High Profile Calculator by Polycom, Inc.

August 2010 - (Free Research)
With the first and only H.264 High Profile implementation for real-time video, customers can immediately begin saving on bandwidth costs—up to 50%! Use the Quick Savings Calculators below to see how High Profile can reduce your bandwidth requirements and lower costs on your telepresence network. 
(PRODUCT DEMO) READ ABSTRACT |

H.264 High Profile: The Next Big Thing in Visual Communications by Polycom, Inc.

August 2010 - (Free Research)
With the first and only H.264 High Profile implementation for real-time video, customers can immediately begin saving on bandwidth costs—up to 50%! Read a technical overview of the H.264 High Profile standard, including the history of H.264 and the recent advancements to and benefits of the technology. 
(WHITE PAPER) READ ABSTRACT |

De-risking IT Lifecycle Management by ComputerWeekly.com

November 2012 - (Free Research)
Analysts Clive Longbottom and Rob Bamforth offer advice on managing IT assets more effectively. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Price Comparison: JBoss Enterprise Application Platform and IBM WebSphere Liberty Profile by Red Hat

November 2012 - (Free Research)
While the IBM WebSphere Liberty Profile component of the WebSphere Application Server and Red Hat® JBoss® Enterprise Application Platform 6 may appear to have many similarities, that's not the whole truth. These two tools actually have quite a few differences -- especially when it comes to costs. 
(WEBCAST) READ ABSTRACT |

Feature Comparison: JBoss Enterprise Application Platform and IBM WebSphere Liberty Profile by Red Hat

April 2013 - (Free Research)
How similar are the IBM WebSphere Liberty Profile component of the WebSphere Application Server and Red Hat® JBoss® Enterprise Application Platform 6? Get a closer look at a feature comparison of the Liberty Profile and the JBoss Application Platform in this webcast, so you can see for yourself just how distinct these two tools actually are. 
(WEBCAST) READ ABSTRACT |

Comparing JBoss Enterprise Application Platform and IBM WebSphere Liberty Profile by Red Hat

April 2013 - (Free Research)
At first glance, many developers may see a strong similarity between the IBM WebSphere Liberty Profile and the Red Hat® JBoss® Enterprise Application Platform. But should you really be making that parallel? Find out in this informative webcast, where you'll get a side-by-side comparison of the two tools. 
(WEBCAST) READ ABSTRACT |

Hosted Contact Center and On-Premises Centers Demystified by Genesys

March 2014 - (Free Research)
Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions. 
(EGUIDE) READ ABSTRACT |

Deploying a Contact Center in the Cloud: A Guide to Best Practices by Genesys

July 2012 - (Free Research)
Modern organizations are often turning to cloud-based contact center models in order to engage with customers via more channels and access a wide range of features in a cost-effective manner. In this white paper from Ovum research, discover 10 best practices for deploying and managing a cloud-based contact center. 
(WHITE PAPER) READ ABSTRACT |

Seven Blueprints for Contact Center Modernization by Genesys

March 2014 - (Free Research)
Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center. 
(WHITE PAPER) READ ABSTRACT |

The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
(WHITE PAPER) READ ABSTRACT |

Comparing the total Cost of ownership of TDM and SIP Contact Centers by Genesys

November 2012 - (Free Research)
This resource compares the total cost of ownership of traditional Time Division Multiplex (TDM) and Session Initiation Protocol (SIP) contact centers. Read on to learn how the right contact center infrastructure can lead the way for success. 
(WHITE PAPER) READ ABSTRACT |

Four Steps Toward Virtualizing Your Contact Center by Genesys

January 2013 - (Free Research)
Customer experience is a key differentiator for businesses today, and as a result contact centers must manage to improve service quality while also doing more with less. Creating a virtual contact center allows companies to achieve both goals, by increasing efficiency while reducing total cost of ownership. 
(WHITE PAPER) READ ABSTRACT |

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