With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

The challenge for Chief Compliance Officers is to understand the risks associated with each of these three drivers of compliance and how they can be mitigated. Read this paper to find out more. 

Acronis® vmProtect™ 7 is built specifically for VMware vSphere®, and provides all the features you need in an extremely easy-to-use agentless backup solution that can be deployed in minutes so you can quickly begin backing up your vSphere environment. 

This video discusses how you can avoid the pitfalls of poor information management and optimize supplier data for improved procurement, visibility, compliance and accuracy. 

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 

This paper discusses using predictive analytics to improve customer satisfaction. 

<p>Today’s top talent expects the flexibility and convenience of a mobile work place, and companies with teleworking policies report higher rates of retention and employee satisfaction  Learn how mobility management can help you recruit and retain top candidates, save money, and boost productivity.</p> 

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization. 

With each new version of Windows comes a new version of Internet Explorer, and in the case of Windows 7, it’s IE 8 (one of these days all Microsoft’s numeric product names might actually line up). What does the Windows 7 administrator or planner need to know about the new IE? 

Access this month’s issue to uncover strategies for taming the bring-your-own-device (BYOD) tide. In addition, explore other featured topics including VMware’s security partner program revamp, four keys to data loss prevention (DLP) success, top considerations for information security career recruitment and more. 

This essential white paper explores ten rules every organization must follow to ensure the security of mobile devices in the enterprise.