Contacts Own Policy White Papers, Contacts Own Policy Software, Contacts Own Policy Research, Hardware and Services

Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies

February 01, 2011 - (Free Research)

This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.

(WHITE PAPER)

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Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 18, 2011 - (Free Research)

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.

(WHITE PAPER)

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The Desktop Admin's Guide to BYOD: Pros and Cons of BYOD by Aerohive Networks

May 23, 2012 - (Free Research)

Despite the fact that BYOD and BYOPC can reduce costs, add IT flexibility, and keep employees happy, they are not without issues. Check out this E-Book from SearchConsumerization.com to learn the promises and pitfalls of BYOD and BYOPC and discover how to successfully embrace them in your organization.

(EBOOK)

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12 Steps to Bring Your Own Device (BYOD) Success by Global Knowledge

April 30, 2012 - (Free Research)

This essential resource outlines 12 steps to a secure and managable Bring Your Own Device (BYOD) program. Find out how you can leverage the advantages of IT consumerization while mitigating the risks.

(WHITE PAPER)

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Checklist for an Employee-Owned Notebook or PC Program by Citrix

February 21, 2011 - (Free Research)

Interest in offering employee-owned notebook programs (also referred to as "BYO", “BYOC” and “Bring Your Own Computer”) is growing due to better technology, rising user demand and increasing pressure on organizations to reduce costs. A realistic preparedness assessment is critical to meeting business objectives and avoiding additional costs.

(ANALYST REPORT)

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VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company)

VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.

(SOFTWARE PRODUCT)

Hosted UC&C: A Powerful Tool for Enterprise Success by Sprint

May 17, 2012 - (Free Research)

Hosted unified communications and collaboration (UC&C) helps organizations deploy collaboration tools to their workers more quickly and efficiently than premise-based solutions. This whitepaper explores the benefits of hosted UC&C, how to get started, what to look for in a solutions provider, and more.

(WHITE PAPER)

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Information Security Magazine - May 2012 by SearchSecurity.com

May 01, 2012 - (Free Research)

Access this month’s issue to uncover strategies for taming the bring-your-own-device (BYOD) tide. In addition, explore other featured topics including VMware’s security partner program revamp, four keys to data loss prevention (DLP) success, top considerations for information security career recruitment and more.

(EZINE)

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Enterprise Readiness of Consumer Mobile Platforms by BlackBerry

March 16, 2012 - (Free Research)

<p>This study reveals how today’s four leading mobile operating systems compare based upon twelve categories of security and management criteria.</p>

(WHITE PAPER)

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Desktop Virtualization: The key to embracing the consumerization of IT by Citrix

April 10, 2012 - (Free Research)

Discover how desktop virtualization enables businesses to embrace IT consumerization and all of its benefits without compromising security, compliance or acceptable use policies.

(WHITE PAPER)

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"Your Pad or Mine?" Enabling Secure Personal and Mobile Device Use on Your Network by ForeScout Technologies, Inc.

November 01, 2011 - (Free Research)

In this paper, explore the increasing need to secure users and their devices requesting access to corporate networks, and uncover the necessary policies and approaches for using NAC to support guest networking and BYOD.

(WHITE PAPER)

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Compliance: The Five Red Flags - How Technology Can Mitigate Compliance Risks Across Your Workflow by Advent Software, Inc

March 08, 2010 - (Free Research)

The challenge for Chief Compliance Officers is to understand the risks associated with each of these three drivers of compliance and how they can be mitigated. Read this paper to find out more.

(WHITE PAPER)

Left to Their Own Devices: Does your Enterprise Have a "Dropbox Problem"? by Accellion, Inc.

January 31, 2012 - (Free Research)

Discover details about the “Dropbox Problem” many organizations are experiencing surrounding the issue of file sharing. Uncover why traditional file sharing methods do not work in the modern enterprise, as well as solutions that may help you.

(WHITE PAPER)

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Conquering Today's Bring-Your-Own-Device Challenges by Aruba Networks

March 23, 2012 - (Free Research)

<p>It is vital to consider the effect BYOD will have on your network before allowing it in your enterprise. In this resource discover the new networking requirements of BYOD to help you embrace it for the better of your enterprise. </p>

(WHITE PAPER)

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Best Practices for Supporting 'Bring Your Own' Mobile Devices by Citrix

January 31, 2012 - (Free Research)

In this Gartner report, explore some of the key considerations for planning, administering and supporting mobile devices. Discover how organizations can prepare to embrace "Bring Your Own" mobile device initiatives to satisfy employee needs for flexibility while minimizing associated risks.

(WHITE PAPER)

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Ponemon Global Study on Mobility Risks by Websense, Inc.

February 01, 2012 - (Free Research)

With the proliferation of mobile devices only progressing, it’s important fully to understand this trend to know how to build a robust security strategy to mitigate risks. This resource uncovers key findings based on a survey of 4,640 IT pros, exploring the major security issues of mobility and what they are doing to effectively address them.

(WHITE PAPER)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 08, 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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Contact Zone Overview Video by Melissa Data Corp

April 24, 2012 - (Free Research)

This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output.

(VIDEO)

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Webcast: Improving Contact Data Quality by Experian QAS

May 01, 2012 - (Free Research)

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.

(WEBCAST)

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Empowering business mobility through virtualization by Citrix

April 11, 2012 - (Free Research)

Desktop and application virtualization can help your organization support workshifting, consumerization, Bring Your Own Device (BYOD) and other mobile initiatives while maintaining tight security controls. This white paper explores the factors of a successful mobility project and explains how you can craft comprehensive BYOD policies.

(WHITE PAPER)

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