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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Simplifying Contact Center Technology by Oracle Corporation

August 2008 - (Free Research)
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Exchange Server: To Outsource Or Not To Outsource by mindSHIFT Technologies, Inc.

July 2011 - (Free Research)
Follow the lead of tens of thousands of small and mid-size businesses who use Microsoft Exchange as a hosted service and provide your company with the full power of Microsoft Exchange without the high costs, deployment delays, drain on IT resources, maintenance and upgrade headaches. 
(WHITE PAPER) READ ABSTRACT |

Microsoft Exchange Server: To Outsource or Not to Outsource by Bsafe Information Systems

November 2008 - (Free Research)
Microsoft Exchange Server can bring to your company but the internal deployment delays, administrative complexity and cost of Exchange just isn’t practical. 
(WHITE PAPER) READ ABSTRACT |

Why Outsource to Russia? by SolovatSoft

August 2008 - (Free Research)
Why Outsource to Russia? How about scalable IT labor resources, low employee turnover, and reasonable prices. Do you need further convincing? The Read this white paper! 
(WHITE PAPER) READ ABSTRACT |

CW+: PA Consulting: Securing data in the cloud by ComputerWeekly.com

August 2010 - (Free Research)
Economies of scale, flexibility and costreduction – cloud advocates have made sure that we are familiar with these potential benefits, even if we have yet to agree on an exact definition of cloud computing. But doubters argue that none of these benefits will actually be available unless some fundamental security issues can be overcome. 
(WHITE PAPER) READ ABSTRACT |

Outsourcing Your Network – Lock, Stock, and Barrel or Bite-sized Chunks? by Dimension Data

February 2014 - (Free Research)
This whitepaper covers the changing strategy for outsourcing ICT to a service planner. Organizations are now using a multi-or-selective sourcing model instead of an all-in-one approach. 
(WHITE PAPER) READ ABSTRACT |

Evolving Security: 5 Reasons to Outsource Network Security Management in Today's Threat Environment by XO Communications

April 2012 - (Free Research)
Discover five reasons why outsourcing your network security management can help you combat malware, hackers, and the evolving threat landscape. 
(WHITE PAPER) READ ABSTRACT |

How They Do It in Switzerland…Outsource the Code, Insource the Quality: McCabe IQ Analyzes and Visualizes Software Quality in Critical International Financial Systems by McCabe Software, Inc.

April 2012 - (Free Research)
<p>Given the competitive marketplace, evaluating source code analysis tools can be overwhelming. This case study highlights one recommended offering, the quality indicators it provided, and the results one organization achieved after implementing it.</p> 
(CASE STUDY) READ ABSTRACT |

Migrating to the Cloud - Step 1: Outsource Exchange by Dell Software

July 2011 - (Free Research)
The cloud can provide flexibility, value and time and cost savings to businesses of any size. Which cloud scenario is the best fit for your business? In this Quest white paper, discover the easiest way to get your cloud migration rolling, and how to prepare and simplify your migration. Read the paper today. 
(WHITE PAPER) READ ABSTRACT |

Three Reasons to Outsource by Iron Mountain

March 2013 - (Free Research)
Consult this white paper to learn more about the benefits of outsourcing your records management approach. Develop a comprehensive plan for records and information and your organization will be able to deliver the information management effectively. 
(WHITE PAPER) READ ABSTRACT |

IBM Point of View: Security and Cloud Computing by IBM

January 2011 - (Free Research)
Cloud Computing is easy to deploy, flexible and cost-effective.  As federal agencies continue to outsource data management and operations to third-party cloud providers, their ability to ensure data integrity and privacy is becoming a potential security risk. Read this white paper to learn how you can manage Cloud Computing safely and efficiently. 
(WHITE PAPER) READ ABSTRACT |

Video: Smith & Nephew talk about why they outsourced with HP to provide a finance and administration BPO services platform for growth and competitiveness by Hewlett-Packard Company

March 2013 - (Free Research)
In this brief webcast, David Trollope, Senior Vice President of Global Financial Systems at Smith & Nephew, discusses their decision to outsource their financial business processes. Continue on to discover the criteria they focused on while choosing a BPO partner and gain insights on what they learned throughout the process. 
(VIDEO) READ ABSTRACT |

Complex Managed Hosting: Market Survey and Vendor Feature Comparison by Connectria Hosting

August 2010 - (Free Research)
In its most sophisticated form, complex managed hosting, companies can outsource high-level IT functions such as OS management, virtualization, load balancing, performance monitoring, security and more. Read this market survey to get a comparison of the different features offered by complex managed hosting companies. 
(WHITE PAPER) READ ABSTRACT |

Xsigo I/O Director: A Scalable Solution for Virtualization and cloud computing by Xsigo Systems

May 2011 - (Free Research)
Many businesses, faced with limited space, power, and cooling in their data centers as well as a chilly economic climate, are looking to outsource some, or all, of their IT infrastructure. This white paper reveals how new service providers offer key advantages to businesses, and explains how to successfully manage issues of consolidation. 
(WHITE PAPER) READ ABSTRACT |

Allied Solutions Moves IP Telephony System to CDW Data Center by CDW Corporation

September 2009 - (Free Research)
As part of a larger outsourcing project, Allied Solutions decided to outsource their IP Telephony infrastructure to take advantage of the stability, security, and redundancy that a data center could offer. To achieve this goal, they turned to CDW’s Hosting and Managed Services solutions. 
(CASE STUDY) READ ABSTRACT |

How Cloud-Based Contact Centers Improve Customer Experience by Genesys

March 2013 - (Free Research)
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies 
(WHITE PAPER) READ ABSTRACT |

Automating Customer Contact Centers to Gain Agility and Analytic Insights by Genesys

June 2014 - (Free Research)
This informative white paper explores the components, advantages, and use cases for a virtual contact center. It also includes a checklist of 9 must-have virtual contact center features, so you know what to look for when evaluating a technology. 
(WHITE PAPER) READ ABSTRACT |

Five Simple Strategies to Make Your Contact Center a Success by Genesys

June 2014 - (Free Research)
View this informative white paper to learn how to cost-effectively increase the level of service in your contact center with the right technology. Discover five best practices to make your call center a success. 
(WHITE PAPER) READ ABSTRACT |

Deploying a Contact Center in the Cloud - A Guide to Best Practices by Genesys

July 2012 - (Free Research)
To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient. 
(WHITE PAPER) READ ABSTRACT |

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
(WHITE PAPER) READ ABSTRACT |

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect

August 2010 - (Free Research)
This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider by Aspect

January 2014 - (Free Research)
Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution? 
(WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc.

November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. 
(BOOK) READ ABSTRACT |

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