Access this exclusive case study to learn how one company was able to easily and securely archive email offsite to pave the way for the firm’s migration to Exchange 2010. Discover the benefits of this solution inside. 

Check out this E-Guide to learn how centralized backup can help address some of today's remote site data backup and protection challenges. In this guide you'll learn the keys to remote backup and recovery, and discover how technologies like deduplication and cloud are becoming part of these processes. Read on to learn more. 

As more and more organizations turn away from tape to disk as their primary backup media, however, a significant portion of them will not only seek to eliminate tape for on-site retention, but for their off-site retention as well. Read on to learn more. 

Download Silver Peak’s VX-Xpress is the world’s first self-service website for Virtual WAN Optimization. 

In this dedicated resource, learn about a top cloud provider and the different deployment options it offers. View a demo of the web-based user interface and review key features offered by this provider. Plus, discover the benefits of deploying your public or private cloud via IaaS. 

Managing privileged accounts requires balancing accessibility and control while ensuring audit capabilities.  Cyber-Ark enables organizations to increase administrator productivity while reducing risk. 

The unified messaging capabilities included in Microsoft Exchange 2010 are making it an obvious upgrade choice for many SMBs.Working with a single vendor like Dell that provides a range of server, storage and service options allows IT departments to roll-out Microsoft Exchange 2010 environments that are tuned to corporate requirements and budgets. 

This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget. 

This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 

Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. 

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.