Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Case Study: Ocean County Utilities Authority by Perceptive Software August 02, 2010 - (Free Research) Read this case study of a New Jersey utility company to learn how replacing their former document imaging system with the ImageNow enterprise content management allowed them to save time, accelerate AP approval processes, streamline cumbersome processes and curb frustration for employees.  (CASE STUDY) READ ABSTRACT |

Dirty Little Secrets: Mobile Apps Invading Your Privacy by Veracode, Inc. July 27, 2011 - (Free Research) Join Tyler Shields, Senior Security Researcher at Veracode, as he discusses the evolving mobile security threat landscape and shares real-world examples of how your data is being used (or misused) in some of the most popular mobile applications.  (WEBCAST) READ ABSTRACT |

New York Stock Exchange Chooses Juniper for Next-Generation Datacenters by Juniper Networks, Inc. July 11, 2009 - (Free Research) This IDC Buyer Case Study examines the decision of NYSE Euronext to choose Juniper Networks as the primary supplier for the company's datacenter, Ethernet switching, and routing needs. Read on to learn more about how Juniper Networks is bringing the New York Stock Exchange into the twenty-first century.  (CASE STUDY) READ ABSTRACT |

Certifiedmail Managed Service by DataMotion February 08, 2011 - (Free Research) Schalleur, Devine & Surgent (SDS) is a mid‐sized Certified Public Accounting agency with over 30 employees comprised of CPAs and other certified professionals based in Devon, Pennsylvania.  (WHITE PAPER) READ ABSTRACT |

NIKSUN Central Manager 2005 by NIKSUN NIKSUN Central Manager is a Web-based application that provides services to remotely manage NIKSUN appliances. The ability to simultaneously deploy and manage all the NIKSUN appliances from a central console with a single keystroke, enables administrators to save con…  (HARDWARE PRODUCT)

Niksun NetVCR Data Sheet. by NIKSUN NIKSUN NetVCR is the world’s first full-function appliance for advanced real-time network, service & application performance monitoring.  (HARDWARE PRODUCT)

Vestcom International: Personalization Drives Repeat Business by Exstream Software April 2008 - (Free Research) Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software's Dialogue solution to design a sophisticated relationship management program that is fostering...  (CASE STUDY) READ ABSTRACT |

Niksun NetXperts by NIKSUN NIKSUN NetXperts is a web based server side software module providing non-intrusive analysis and troubleshooting expertise.  (HARDWARE PRODUCT)

NIKSUN NetTrident 2005 by NIKSUN NIKSUN NetTrident is a real-time data-mining application that intelligently & hierarchically aggregates, correlates and analyzes packet, flow, Simple Network Management Protocol (SNMP), as well as other types of data from multiple sources and presents analyzed results to the end-user.  (HARDWARE PRODUCT)

Case Study: Microsoft® Technology Center Reduced SharePoint 2010 Migration by Two Months with DocAve® by AvePoint, Inc. June 2011 - (Free Research) Migrating from SharePoint 2007 to the 2010 platform comes with a host of challenges. This brief case study shows how a leading New York City technology center saved time and money with a migration solution.  (CASE STUDY) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc. July 2008 - (Free Research) This white paper provides the three best practices for today's profitable contact centers.  (WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc. June 2011 - (Free Research) This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.  (WHITE PAPER) READ ABSTRACT |

Keeping Pace with the Consumer by Aspect March 2013 - (Free Research) Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.  (WHITE PAPER) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them.  (WHITE PAPER) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact May 2010 - (Free Research) In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology.  (EBOOK)

Hosted Contact Center Market Report: DMG Consulting by LiveOps March 2011 - (Free Research) Hosted contact center adoption is increasing rapidly. Solutions provide quick deployment, quantifiable ROI, scalability, ongoing investment protection, reduced maintenance burden and minimal cash outlays. DMG Consulting, a leading contact center firm, has just released this new report discussing key market trends, ROI benefits, and key players.  (ANALYST REPORT) READ ABSTRACT |

Big Data in the Contact Center by Avaya May 2013 - (Free Research) Collecting contact center data is just the first step to serving your customers more effectively. Understanding qualitative data using the newest analytics technologies is also essential - learn how to turn your data into actionable intelligence in this helpful resource.  (WHITE PAPER) READ ABSTRACT |

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Company September 2009 - (Free Research) Spain's La Caixa bank wanted to expand into international markets, but reaching new customers meant amping up its customer service experience. Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth.  (CASE STUDY) READ ABSTRACT |

Cloud-Based Contact Center Software - Buyer's Guide by Five9 January 2013 - (Free Research) View this white paper to gain a better understanding on the benefits of a cloud-based solution. It provides an overview that will help lead you on the path to make an informed decision about what is best for your business, by identifying the key difference between premise-based and cloud-based systems.  (WHITE PAPER) READ ABSTRACT |

The Inner Circle Guide to Cloud-Based Contact Center Solutions by Five9 January 2013 - (Free Research) Consult this white paper to help determine if you're ready to make the transition to a cloud-based contact center. It outlines the many positive factors driving the uptake of cloud-based solutions, including, financial, functional, operational and strategic. Learn more about cloud-based contact centers by reading this white paper now.  (WHITE PAPER) READ ABSTRACT |

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect August 2010 - (Free Research) This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center.  (WHITE PAPER) READ ABSTRACT |

Best Practices for a contact center technology overhaul by Contactual (Now 8x8, Inc.) June 2011 - (Free Research) Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience.  (EBOOK) READ ABSTRACT |

A more social contact center by Salesforce.com March 2012 - (Free Research) In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy.  (EGUIDE) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect August 2011 - (Free Research) This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching.  (WHITE PAPER) READ ABSTRACT |

Beyond VoIP: Enterprise Perspectives on Migrating to Multi-modal Communications and Wireless Mobility by Avaya Inc. July 2008 - (Free Research) As per this report the industry providers are already delivering the new piece parts for such convergence, although new standards are still evolving to enable maximum interoperability across converged telecommunication infrastructures.  (WHITE PAPER) READ ABSTRACT |

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