One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. 

This white paper discusses how Oracle Data Guard 11g redefines expectations for data protection solutions by providing the management, monitoring and automation software to create synchronized standby databases that protect data from failures, errors and corruptions. 

This data sheet details how Oracle Scorecard and Strategy Management extends the Oracle Business Intelligence Enterprise Edition with capabilities that enable strategic goals to be communicated across the organization and monitoring progress over time. 

Read this white paper to learn about a unique data protection and recovery solution that provides the management, monitoring, and automation software to create synchronized standby databases that protect data from failures and other disasters. 

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 

With Oracle Database 11g powerful privileged user and multi-factor access control, data classification, and data masking, organizations can deploy reliable data security solutions that do not require any changes to existing applications, minimizing the costs associated with regulatory compliance and the deployment of strong internal controls. 

This paper discusses using predictive analytics to improve customer satisfaction. 

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts. 

In this new release of SOA Suite (11g), Oracle continues to emphasize on simplification of the development, management and monitoring of service-oriented architectures, while delivering the extreme performance & scalability required for mission-critical environments. 

Download this podcast to learn more about moving your contact center applications and Unified Communications (UC) strategies to the cloud. Uncover the benefits and pain points involved, and get help deciding if a cloud-based communication strategy is worthwhile for your organization.