In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts. 

This case study demonstrates how Rockford Health was able to provide their care givers with ready access to patient data while safely archiving medical images and protecting them offsite in the event of a disaster. 

This brief paper outlines how Mercury Medical vaulted into the 21st century through implementing IBM Cognos Express for midmarket companies, resulting in a boatload of benefits, including cost and time savings. Read this now to gain more insight into why Mercury sought this solution and learn how you can achieve similar results. 

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. 

This paper outlines the five fundamentals for a successful FCR program. 

Siemens product lifecycle management (PLM) Software for life sciences can help medical device manufacturers manage compliance requirements while supporting greater collaboration, ultimately reducing costs while improving patient outcomes. 

Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality. 

This case study outlines the solution that Medtronic, the largest medical technology company in the world, selected for its ability to transfer large amounts of data from Excel to SAP while minimizing errors, ensuring that its SAP deployments were completed as smoothly as possible. Read this now and learn more about why Medtronic chose this option. 

Access this whitepaper to learn how wireless LANs are helping the healthcare environment, as well as the challenges faced in deployment and the solutions to address these issues. 

Struggling with a hodge-podge of backup devices, Rush Health’s IT team needed a simplified, automated way to meet its backup and disaster recovery objectives. This case study examines Rush Health's adoption of Quantum’s DXi6500 appliances and the key benefits achieved. 

Explore the impact of business intelligence in provider settings, and the results of the SearchHealthIT.com reader survey, in this exclusive report. 

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.