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Featured Sponsors
iPad in Business: App Focus - FileMaker by Apple Inc.
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May 30, 2013 - (Free Research)
This live seminar will help you see how to take advantage of 16 business-ready starter solutions to better manage contacts, projects, digital content, equipment and more. Learn how to build simple custom solutions, import spreadsheet data into FileMaker, share solutions with employees, and more!
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Using mobile phones to manage mobile workers’ expenses by ComputerWeekly.com
November 22, 2010 - (Free Research)
The tool of choice to the highly mobile workforce is the mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the mobile phone is usurping the laptop as the main point of technology for the road warrior.
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IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
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LANsurveyor 10.0 Automated Network Mapping and Documentation by SolarWinds, Inc.
November 2007 - (Free Research)
LANsurveyor automatically discovers and diagrams network topology, generates network maps in Visio, detects new devices and changes to network topology, and performs inventory management for hardware and software assets. Download a free 30-day trial today to see why more than 45,000 network professionals trust SolarWinds solutions.
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Object Persistence and Agile Software Development by Versant Corp.
December 2009 - (Free Research)
Agile Software Development is one of the most effective methodologies to develop application software. This paper examines and compares RDBMS with several object persistence methods within the context of Agile Software Development by quantifying the impact of these methods on the velocity and success of an agile application development project.
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Data Integration Improves Productivity by Autodesk
July 2008 - (Free Research)
With AutoCAD Map 3Dsoftware and AutoCAD® Raster Design, York Region delivers detailed maps with integrated data from multiple departments.
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MapInfo Professional v10.5 by Pitney Bowes Business Insight
October 2010 - (Free Research)
Helps organizations visualize data on a map so they can easily determine relationships between data and geography.
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ESET: Threat Center by ESET
September 2010 - (Free Research)
IT managers need new solutions to combat ever changing threats to their security. ESET’s Internet Threat Map app shows you a map of global Infection rates, based on our daily analysis of over 100,000 samples of malware of all types.
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IFS Enterprise Asset Management - EAM / CMMS by IFS
IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.
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Seamless Design and GIS Integration by Autodesk
July 2008 - (Free Research)
With Autodesk Map 3D and Oracle Spatial forming the core of its GIS, Tacoma's efforts have met with spectacular-and award-winning-success.
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MapXtreme Java v4.8.1 by MapInfo Corporation
March 2008 - (Free Research)
This IT Download, MapXtreme Java, provides a Java mapping engine which facilitates optimized location intelligence on the desktop, over the internet, or through an intranet.
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EdgePlatform for Application Acceleration and Delivery by Akamai Technologies
The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity.
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MapXTreme Java Edition Data Sheet by Pitney Bowes Business Insight
January 2007 - (Free Research)
MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet.
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A contact center manager's guide to integrating self-service by KANA
(E-mail this company)
August 2012 - (Free Research)
Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.
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Overhauling a Legacy Contact Center: Starting Steps by Five9
May 2013 - (Free Research)
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
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Cost-Saving Tips for Contact Centers by Five9
May 2013 - (Free Research)
For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.
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Contact Center Consolidation by CosmoCom, Inc.
July 2008 - (Free Research)
Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.
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Workforce Management in a contact centre by Aspect
June 2012 - (Free Research)
In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.
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Contact Centers for Dummies by Avaya Inc.
November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
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ASG-Discovery and Dependency Mapping (ASG-DDM) by ASG Software Solutions
February 2010 - (Free Research)
This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.
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Dell Unveils New Bing Maps Boulder Microsite by Dell, Inc. and AMD
December 2011 - (Free Research)
The goal was to build a cost effective and efficient microsite. They ended-up with a no-frills, high-performance microsite to deliver complicated geospatial applications that can in effect "quilt" different pieces of imagery into a cohesive mosaic that everyone can access. Read now to learn more.
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