In this expert Pocket E-Guide you will discover the five most common Linux security challenges that are currently overlooked in many of today’s businesses. Discover the pivotal role default installations, maintenance, and system testing play and learn why it is important to test Linux-based systems for vulnerabilities periodically and consistently. 

Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty. 

This webcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe. 

This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences. 

Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

View the December issue of Cisco trainings available in this latest Nxtbook. Inside you'll find a complete listing of dozens of courses offered in routing and switching, data center and storage, optical networking, security and much more. 

The focus of this white paper will outline the benefits of web-based training along with a practical framework for developing ROI when looking at the cost of traditional training methods verses e-Learning. 

The e-Learning industry has grown tremendously since the early days of computers and the Internet. This white paper will provide some basic information to help you as you begin your research into e-Learning and learning management systems. 

Throughout the following pages, you can read about our approach, solutions, methodology, and courses - the sum of our vast resources - all designed to promote your pursuit of superior personal and business performance through rapid skills development. 

This data sheet gives a brief overview of the Postgres Plus training classes for developers by EnterpriseDB. Read this data sheet to learn how these training classes can improve your Postgres knowledge and enhance your professional growth. 

Studies show that training has a positive impact on performance, for both students and their companies. More than 60% of IT managers believe that the skill of their teams is the most important success factor for critical IT functions.