Red Hat Enterprise Virtualization 3.0 not only offers the performance and management features that virtualization customers require for their data center workloads, but also provides a strategic alternative to proprietary virtualization to enable organizations to accelerate their innovation, increase manageability, and reduce costs. 

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 

This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 

This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system. 

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. 

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 

The Sun Blade 6000 Modular Systems present a comprehensive multitier blade portfolio that lets organizations deploy the broadest range of applications on the most ideal platforms. This document describes the Sun Blade 6000 Modular Systems along with their key applications, architecture, and components. 

This guide focuses on key considerations for IT Architects who are in the process of migrating Java applications from UNIX to Linux as part of their VMware server consolidation project. 

This white paper explores the need for uptime, explains the three components that contribute to uptime, reviews some of the problems with existing enterprise server management, provides a clear definition of clustering, and finally gives an honest explanation of what it can and can’t offer your organization.