TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Customer Support Solution by Extraview Corporation. As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer more... >> Discover more offerings from Extraview Corporation.
		CRM without Compromise: A Strategy for Profitable Growth by SAP America, Inc.. Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable more... >> Discover more offerings from SAP America, Inc..

Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration.  (HARDWARE PRODUCT)

CISCO PIX 515E SECURITY APPLIANCE by Cisco Systems, Inc The Cisco® PIX® 515E Security Appliance delivers a wealth of advanced security and networking services for small-to-medium business and enterprise networks, in a modular, purpose-built appliance.  (HARDWARE PRODUCT)

Cisco Aironet 1300 Series Outdoor Access Point/Bridge by Cisco Systems, Inc The Cisco® Aironet® 1300 Series Outdoor Access Point or Bridge is an 802.11g access point and bridge that provides high-speed and cost-effective wireless connectivity between multiple fixed or mobile networks and clients.  (HARDWARE PRODUCT)

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys Co. March 27, 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. (WHITE PAPER) READ ABSTRACT |

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center by Infor. March 2008 - (Free Research) Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. (WHITE PAPER) READ ABSTRACT |

Cisco Catalyst 3750 Series Switches by Cisco Systems, Inc The Cisco Catalyst 3750 Series Switch is an innovative product for midsize organizations and enterprise branch offices.  (HARDWARE PRODUCT)

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys Co. June 2008 - (Free Research) This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. (WHITE PAPER) READ ABSTRACT |

NAC at the Endpoint: Control Your Network through Device Compliance by Sophos Inc. July 2008 - (Free Research) This white paper examines the control plane strategy, interoperability success and networking dividends delivered by Ciena's CoreDirector intelligent networks. (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Intelligent Customer Routing: A New Architectural Approach to Intelligent Customer Service by Avaya, Inc June 2008 - (Free Research) Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture. (WHITE PAPER) READ ABSTRACT |

Go Green and Increase Profitability with Virtual Contact Centers by Avaya, Inc June 2008 - (Free Research) This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs. (WHITE PAPER) READ ABSTRACT |

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company) RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.  (ASP & SOFTWARE PRODUCT)

Extraordinary Customer Service by Avaya, Inc June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits. (WHITE PAPER) READ ABSTRACT |

Essential Manager's Guide: Intelligent Communications by Avaya, Inc June 2008 - (Free Research) How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications. (WHITE PAPER) READ ABSTRACT |

Jobfox Stays ahead of Brisk Growth with Customer Self-Service by Parature Inc. August 2008 - (Free Research) To speed response times, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting & Parature Customer Service™ software offered just the right combination of capabilities. (CASE STUDY) READ ABSTRACT |

Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by Astute Solutions (E-mail this company) July 2007 - (Free Research) The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels. (ANALYST REPORT) READ ABSTRACT |

JProbe® -- Java Profiler for Intelligent Code Profiling by Quest Software, Inc JProbe is an enterprise-class Java profiler providing intelligent diagnostics on memory usage, performance and test coverage, allowing developers to quickly pinpoint and repair the root cause of application code performance and stability problems that obstruct component and integration integrity.  (SOFTWARE PRODUCT)

F5 Acopia ARX Series Intelligent File Virtualization Devices by F5 Networks (E-mail this company) Acopia ARX devices introduce intelligent file virtualization into the file storage infrastructure, eliminating the disruption associated with storage administration & automating many storage management tasks. The result is a dramatic improvement in cost, agility and business efficiency.  (HARDWARE PRODUCT)

Intelligent File Virtualization: Breaking Free From the Constraints of Today's File Storage Infrastructure by F5 Networks (E-mail this company) November 2007 - (Free Research) Intelligent file virtualization resolves the issues pertaining to current file storage infrastructure in a simple and effective manner. This white paper introduces the Acopia intelligent file virtualization solution, which is now a part of F5 Networks. It also discusses the key applications and benefits of this innovative technology. (WHITE PAPER) READ ABSTRACT |

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company) ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.  (ASP & SOFTWARE PRODUCT)

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT)

Increase First Contact Resolution: The Key to Superior Support by Citrix Online-GotoAssist July 2008 - (Free Research) John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty. (WEBCAST) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys Co. September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP is a must-have technology for the contact center today. (WHITE PAPER) READ ABSTRACT |

Using Real-Time Information to Improve Contact Center Performance by Genesys Co. May 2008 - (Free Research) From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center. (PODCAST) READ ABSTRACT |

ESG: Intelligent Data Archiving by Arrow Electronics, Inc. April 2008 - (Free Research) The goal of intelligent data archiving is to move dormant data off of primary storage systems and put them on lower cost, easy to manage archival storage. Read this ESG white paper to learn more about intelligent data archiving and its benefits. (WHITE PAPER) READ ABSTRACT |

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