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A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence December 14, 2009 - (Free Research) In this paper learn how a single bad experience with a contact center may result in a customer being lost for life, something that companies cannot afford.  (WHITE PAPER) READ ABSTRACT |

Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM July 22, 2009 - (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.  (WHITE PAPER) READ ABSTRACT |

CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM November 30, 2009 - (Free Research) This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.  (WHITE PAPER) READ ABSTRACT |

Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContact December 03, 2009 - (Free Research) This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more.  (WHITE PAPER) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

Windows 7 Commercial Adoption Outlook by Dell, Inc. and Microsoft October 15, 2009 - (Free Research) Windows XP won't be around forever, and the anticipation for commercial adoption of Windows 7 is reaching a boiling point. With Windows 7 available now for volume license customers and for everyone else on October 22, IT professionals should start preparing for it now.  (ANALYST REPORT) READ ABSTRACT |

Red Hat and Intel: Moving Intelligence Forward by Red Hat June 01, 2009 - (Free Research) Put state-of-the-art intelligence to work on the challenges of tomorrow by running Red Hat Enterprise Linux on the latest Intel® Xeon® processors. Red Hat's open source, commercial-strength innovation delivers optimized results for performance, energy efficiency, and advanced virtualization on Intel platforms, all at an affordable price.  (PRODUCT OVERVIEW) READ ABSTRACT |

Sun Business Intelligence Solution for Web Infrastructure by Sun Microsystems, Inc. October 09, 2009 - (Free Research) The combination of Sun Open Storage and the commercial open-source Infobright data warehousing and Pentaho business intelligence and ETL software packages dramatically lowers the cost of entry and simplifies deployment of a powerful, sophisticated BI infrastructure.  (PRODUCT OVERVIEW) READ ABSTRACT |

Ethical Hacking and Risk Assessments by Global Knowledge December 2008 - (Free Research) Attend this webcast to learn about risk assessment process and tools used by ethical hackers.  (WEBCAST) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo by ZoomInfo May 2009 - (Free Research) In today's economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo.  (DEMO)

Still Transporting Your EDI Data the Same Old Way? Get Up to Speed and Move Data Faster and Better. by DataDirect Technologies October 2009 - (Free Research) This webinar demonstrates how DataDirect's Data Integration Suite can help automate mission-critical EDI transactional processing for a variety of commercial industries.  (WEBCAST) READ ABSTRACT |

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.  (WHITE PAPER) READ ABSTRACT |

Intel Itanium Processor Demo by Intel Corporation March 2008 - (Free Research) Itanium®-based servers deliver the scalable performance, reliability, and headroom for your most compute-intensive workloads, including direct replacement for RISC and mainframe platforms.  (DEMO)

Infor - ERP LN by Infor September 2008 - (Free Research) Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.  (DEMO) READ ABSTRACT |

The Path toward Pervasive Business Intelligence at Ferrari North America by Tableau Software December 2008 - (Free Research) Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes.  (WHITE PAPER) READ ABSTRACT |

SAP® Customer Care and Billing Solutions for a Changed and Challenging Utility Environment by SAP AG January 2009 - (Free Research) The customer care and billing functionality in SAP for Utilities provides billing for routine retail service and complex billing for commercial and industrial accounts, flat-rate billing for unmetered energy and nonenergy products.  (WHITE PAPER) READ ABSTRACT |

Business Wire hosts award-winning events for client education with GoToWebinar by Citrix Online June 2009 - (Free Research) Business Wire, a global market leader in commercial news distribution, adopted Citrix® GoToMeeting® with GoToWebinar® in order to enhance communication with clients, increase employee training and deliver added value to customers by providing top-notch educational Webinars. Download the case study to learn more.  (CASE STUDY) READ ABSTRACT |

Business Intelligence Solution for Web Infrastructure Open the Door to Better Decisions by Sun Microsystems, Inc. October 2009 - (Free Research) Composed of Sun hardware systems and commercial open-source solutions Pentaho for BI and data integration, and Infobright, built on MySQL, for data warehousing, this solution comes in two customizable recommended configurations to fit your data requirements and budget -- and ease deployment.  (WEBCAST) READ ABSTRACT |

Application Acceleration for Satellite-Based Enterprise Services by Blue Coat December 2008 - (Free Research) This paper reviews the best of the newest achievements in VSAT performance and utility and shows how these solutions could become part of the mainstream of corporate network deployment and an integral portion of commercial (and competitive) service provider offerings.  (WHITE PAPER) READ ABSTRACT |

BPM SOA and Web 2.0: Business Transformation or Train Wreck? by Oracle Corporation August 2008 - (Free Research) The challenges faced by today’s government agencies and commercial operations are many and varied—and to stay afloat, these organizations must not only promote change from within, but they must also be agile enough to quickly adapt to evolving markets, policies, regulations, and business models.  (WHITE PAPER) READ ABSTRACT |

Leveraging SUSE Linux Enterprise and HP Platforms for Business-Critical Workload Deployments by Hewlett-Packard Company July 2009 - (Free Research) This IDC White Paper takes an in-depth look at the use of Linux as a commercial solution in business-critical environments. It offers a deeper review of SUSE Linux Enterprise (SLE) and HP's portfolio of standards-based server solutions.  (WHITE PAPER) READ ABSTRACT |

The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company) May 2006 - (Free Research) The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices.  (WHITE PAPER) READ ABSTRACT |

Case Study: Cutting Backup Times from Eight Hours to Twenty Minutes at U.S. Army Command by Quantum Corporation January 2009 - (Free Research) The DXi7500 was recommended more highly than competitive offerings, and it contained everything desired in a backup solution.  (CASE STUDY) READ ABSTRACT |

The iPhone is Here to Stay: What’s an Enterprise to do About it? by Sybase, Inc. September 2009 - (Free Research) Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store.  (BROCHURE) READ ABSTRACT |

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