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Enterprise Mobile Computing: BlackBerry® PlayBook™ tablet 2.0 by BlackBerry

February 22, 2012 - (Free Research)

Learn more about BlackBerry PlayBook – a professional-grade tablet that will give you end-users what they want with the manageability and security CIOs are looking for.

(WEBCAST)

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Best Practices in the Call Center: A Customer Touch-Point Methodology, Free Oracle Corporation Best Practices by Oracle Corporation

January 26, 2009 - (Free Research)

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.

(WHITE PAPER)

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How One Bank Improved Their Crisis Management Communications by BlackBerry

April 06, 2012 - (Free Research)

In this case study, learn how a bank improved their crisis management communications with help from BlackBerry Solution.

(CASE STUDY)

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UC Collaboration Tools: Greater simplicity needed for IT, end users by Sprint

May 21, 2012 - (Free Research)

Uncover why many organizations require greater simplicity in their unified communications (UC) collaboration tools – for both end-users and IT – in order for their UC strategy to be a success. Learn best practices to integrate UC tools, potential challenges you may face, and more!

(EGUIDE)

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Streamlining the Management of Networking Services - Electronic Servicing through Online Tools by AT&T Corp

June 13, 2006 - (Free Research)

In enterprises that use a wide portfolio of telecom services, managing those services can consume substantial staff resources. This paper details a solution to free up time for other things by streamlining the management of networking services.

(WHITE PAPER)

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Accelerate Virtualization Initiatives With Agentless Backup for VMware by Acronis

December 14, 2011 - (Free Research)

Get virtualization enabled with Acronis Backup & Recovery 11, the only solution that seamlessly integrates disaster recovery and data protection for your physical, virtual and cloud.

(TRIAL SOFTWARE)

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Enterprise Ready Tablet Security by BlackBerry

September 15, 2011 - (Free Research)

This presentation will examine BlackBerry® Bridge and explain how BlackBerry® Balance allows the best of both worlds – personal data access and secure enterprise data.

(VIDEOCAST)

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The BlackBerry PlayBook tablet’s Good Bones by BlackBerry

December 02, 2011 - (Free Research)

Tablets are becoming very popular in the workplace. Choosing the right tablet is not an easy decision. Learn why the BlackBerry PlayBook is the first and only tablet certified for deployment within US federal government agencies.

(PRODUCT OVERVIEW)

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BlackBerry: Managing Mobility by BlackBerry

December 27, 2011 - (Free Research)

Watch this webcast to learn more about managing mobility - the concept of mobile enterprises, the challenges they face, and the solutions available to help them overcome these issues.

(WEBCAST)

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Introducing BlackBerry Balance™ Technology by BlackBerry

September 16, 2011 - (Free Research)

Learn more about how BlackBerry® Enterprise Server or BlackBerry® Enterprise Server Express, along with specific IT policies and features built into the device software, help keep personal information separate and business information highly secure.

(WEBCAST)

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Introducing BlackBerry® Mobile Fusion - the Evolution of Enterprise Mobility by BlackBerry

December 08, 2011 - (Free Research)

Learn more about consumerization, enterprise mobility, and the new BlackBerry Mobile Fusion.

(WEBCAST)

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Advocacy Group for the Deaf and Hard of Hearing Gives High Marks to BlackBerry Accessibility Features by BlackBerry

April 11, 2012 - (Free Research)

This case study explores how Blackberry smartphones have increased the communications options for the deaf and hard of hearing community.

(CASE STUDY)

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BlackBerry NFC Security Overview by BlackBerry

January 31, 2012 - (Free Research)

Tune into this webcast to learn about the Near Field Communication (NFC) capabilities of BlackBerry smartphones – giving them the ability to share and exchange info simply by tapping the devices together.

(WEBCAST)

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Security Certifications 101 – BlackBerry and all those acronyms ... What do they mean and why they matter? by BlackBerry

February 13, 2012 - (Free Research)

Uncover the meaning of all those acronyms you see on BlackBerry products, and how they enhance and ensure security of your mobile devices.

(WEBCAST)

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The Office of Tomorrow with BlackBerry by BlackBerry

September 15, 2011 - (Free Research)

This webcast discusses the office needs of tomorrow and how BlackBerry solutions can meet them. Topics include the direction hardware and software may take, the future of mobile computing, business apps and more.

(WEBCAST)

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Would a Cloud-Based Contact Center and UC Strategy Benefit Your Business? by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization.

(WEBCAST)

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Benefits of Cloud-Based Communications

by Interactive Intelligence, Inc.

April 24, 2012 - (Free Research)

This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.

(PRESENTATION TRANSCRIPT)

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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 08, 2011 - (Free Research)

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.

(WHITE PAPER)

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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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Call Recording with BlackBerry Smartphones by BlackBerry

May 03, 2012 - (Free Research)

Many organizations use call recording for regulatory compliance and risk management, but the workplace is growing more mobile by the minute. How can you extend this to mobile devices? Learn the importance of call recording for mobile communications and how to achieve this in your enterprise.

(WHITE PAPER)

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Next Contact Avoidance:A Pre-Emptive Strategy for Customer Satisfaction by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses using predictive analytics to improve customer satisfaction.

(EBOOK)

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Contact Zone Overview Video by Melissa Data Corp

April 24, 2012 - (Free Research)

This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output.

(VIDEO)

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Customers Get a Mobile Catalog Thanks to a New Smartphone App by BlackBerry

April 06, 2012 - (Free Research)

In this case study, learn how a wholesale supplier used BlackBerry Enterprise Server to create a custom app to help their users find the right hardware needed to complete their daily jobs.

(CASE STUDY)

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The Changing Role of Tablets in the Enterprise by BlackBerry

September 15, 2011 - (Free Research)

This webcast will provide you with a firm understanding of the BlackBerry PlayBook tablet platform and its overall capabilities. It will also focus on key partner applications that can enable greater workforce performance.

(VIDEOCAST)

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