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Fixed Assets Past, Present and Future: Realizing Maximum Value from Enterprise Investments by TAKE Supply Chain November 16, 2009 - (Free Research) This webcast explores the emerging paradigm for fixed asset management -- including new approaches and technologies for tracking the logical and physical deployment of fixed assets within the enterprise to extend asset life, improve utilization, and squeeze every dollar out of a company’s investment in equipment and facilities.  (WEBCAST) READ ABSTRACT |

Best Practices for Wireless Technology for Fixed Video Surveillance by Motorola, Inc. August 21, 2009 - (Free Research) As organizations address the implementation of fixed video surveillance solutions, they must carefully consider the most important factors, in particular the Big Three issues concerning the infrastructure required to support cameras at selected locations: cost, deployment time and performance. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc. December 14, 2009 - (Free Research) In this paper learn how a single bad experience with a contact center may result in a customer being lost for life, something that companies cannot afford.  (WHITE PAPER) READ ABSTRACT |

Podcast: Integrating Customer Contact Preferences into your CRM System by Gryphon Networks December 14, 2009 - (Free Research) This podcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.  (PODCAST) READ ABSTRACT |

Integrating Customer Contact Preferences into your CRM System by Gryphon Networks December 14, 2009 - (Free Research) This webcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.  (WEBCAST) READ ABSTRACT |

CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM November 30, 2009 - (Free Research) This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.  (WHITE PAPER) READ ABSTRACT |

Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContact December 03, 2009 - (Free Research) This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more.  (WHITE PAPER) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

eGuide: Securing Corporate Data on Your Laptops by Dell, Inc. September 01, 2009 - (Free Research) In this series, independent information security expert and noted author Kevin Beaver discusses laptop security issues he has recently seen in the field that you may not have considered or that you might be looking at from the wrong perspective.  (EGUIDE) READ ABSTRACT |

Unprotected Laptops: The Million Dollar Gamble: How Much Can Your Company Afford to Lose? by Dell, Inc. January 27, 2009 - (Free Research) Read this white paper to learn more about laptop security and how asset and data protection solutions from Dell can help save your company millions of dollars.  (WHITE PAPER) READ ABSTRACT |

Dell boosts productivity by 30% by delivering rugged hardware and rock-solid service for on-site computing by Dell, Inc. and Intel August 20, 2009 - (Free Research) Although United States Infrastructure Corporation (USIC) was using ruggedized laptops, the computers were not standing up to construction site conditions, and slow warranty service was hurting productivity. Dell™ Latitude™ All Terrain Grade (ATG) laptop computers with Intel® Core™2 processors prove they are up to the job...  (CASE STUDY) READ ABSTRACT |

Securing Laptops with Full Disk Encryption by PGP Corporation February 16, 2008 - (Free Research) Read this paper to learn about the driving factors behind the increasing use of laptops in business activities, the data and information security issues associated with laptop systems, the overall benefits and challenges of encryption, the overall benefits of full disk encryption, and PGP Corporation's highly effective approach.  (ANALYST REPORT) READ ABSTRACT |

Weighing your call center hosting options by inContact December 17, 2009 - (Free Research) In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more.  (PODCAST) READ ABSTRACT |

The CIO's Guide to Fixed Mobile Convergence by BlackBerry June 12, 2009 - (Free Research) Organizations seeking solutions that provide high-performance access while addressing security needs can leverage fixed mobile convergence (FMC) systems to enhance communication. This document explores why your organization should implement an FMC solution, the benefits of FMC and considerations for methods of implementation.  (WHITE PAPER) READ ABSTRACT |

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company) VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.  (SOFTWARE PRODUCT)

Is Your Data at Risk?: Why Physical Security is Insufficient for Laptop Computers by Sophos Inc. June 10, 2009 - (Free Research) Evaluating the various data security options to protect your PCs can be challenging. This paper examines the options, discusses why passwords alone are not sufficient and makes the case for strong data encryption.  (WHITE PAPER) READ ABSTRACT |

Service Provider’s Pocket E-Guide to Fixed Mobile Convergence by CommuniGate Systems October 09, 2009 - (Free Research) Telecom service providers have to work harder at creating new ways to generate voice services revenue as the demand for wireless grows and traditional voice services declines. This pocket E-Guide details how service providers can leverage next-gen voice services, like Fixed Mobile Convergence, to address this issue.  (EGUIDE) READ ABSTRACT |

Lost Laptops: More Expensive Than You Think by Intel Corporation June 30, 2009 - (Free Research) New research quantifies the primary factors driving the cost of a lost or stolen laptop  (WHITE PAPER)

Intel Laptop Strategy featuring Diane Bryant and John Mahvi by Intel Corporation March 23, 2009 - (Free Research) In 1997, Intel IT made a strategic decision to move to laptops based on not only facts, but also a gut instinct. Hear Diane Bryant and John Mahvi explain how that decision helped Intel lower costs, raise productivity, reduce energy and even provide some unexpected benefits.  (VIDEO)

Using Total Cost of Ownership to Determine Optimal PC Refresh Lifecycles by Dell, Inc. and Intel May 04, 2009 - (Free Research) Wipro analysts gathered information from 106 IT organizations in North America, Great Britain, and Germany in March 2009. This whitepaper explores contributing factors that determine the optimal refresh rate for laptop and desktop PCs, using examples from the firms that participated in the survey.  (WHITE PAPER) READ ABSTRACT |

Podcast: Protecting Data on the Edge by Zenith Infotech November 17, 2009 - (Free Research) In this expert podcast W. Curtis Preston describes the most effective techniques, tools and best practices for protecting edge or mobile data.  (PODCAST) READ ABSTRACT |

Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution by BlackBerry February 26, 2009 - (Free Research) City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue.  (CASE STUDY) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Software Reliability: Building Security In by Ounce Labs, an IBM Company November 19, 2009 - (Free Research) Fixing software security vulnerabilities during development is expensive, difficult and time-consuming. But fixing them after deployment is far more expensive and counterproductive. In this video featuring security expert Diana Kelley, learn state-of-the-art techniques for building a secure software development process.  (VIDEO) READ ABSTRACT |

Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo by ZoomInfo May 19, 2009 - (Free Research) In today's economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo.  (DEMO)

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