Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems April 2008 - (Free Research) As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.  (WHITE PAPER) READ ABSTRACT |

Upgrading to Cisco Unified Communications Manager Business Edition 6000 by Cisco Systems, Inc. October 2011 - (Free Research) Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination.  (WHITE PAPER) READ ABSTRACT |

Upgrading to Cisco Unified Communications Manager Business Edition 6000 by Cisco Systems, Inc. September 2011 - (Free Research) Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination.Now through Oct.29th 2011, US-based customers can buy one eligible Cisco Unified IP Phone and get another free.  (WHITE PAPER) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM February 2012 - (Free Research) This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.  (EGUIDE) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

The Next-Generation Contact Center by Aspect October 2012 - (Free Research) Customers have more power than ever before in the buying process thanks to social media – experience can quickly be posted or tweeted, either boosting or slandering your brand reputation. Read this Forrester report to learn 6 features they recommend for future contact centers and a 4-step roadmap to better customer service.  (WHITE PAPER) READ ABSTRACT |

Scribe - Equinox Fitness Case Study by Scribe Software Corporation March 2008 - (Free Research) Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them.  (CASE STUDY) READ ABSTRACT |

Integrating Mobile Device Management with UC Systems and Features by Sprint July 2012 - (Free Research) This E-Guide from SearchUnifiedCommunications.com explores the issues with combining the unique communications services and interfaces of multiple mobile device operating systems with corporate unified communications (UC) strategies, and best practices to overcome these challenges.  (EGUIDE) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive June 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (WEBCAST) READ ABSTRACT |

Case Study: Oracle's Hybrid Columnar Compression by Oracle Corporation UK Ltd May 2012 - (Free Research) This case study utilises the Hybrid Columnar Compression feature of Oracle Database 11g with external NAS and SAN storage to evaluate space and performance implications of Hybrid Columnar Compression data with external storage. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

Gaining Business Advantage through Storage Management Efficiency with Oracleʹs Sun ZFS Storage Appliance by Oracle Corporation UK Ltd December 2012 - (Free Research) This white paper was written to demonstrate the business value proposition delivered by Oracle's Sun ZFS Storage Appliances. This is demonstrated through a description and analysis of the features and superior ease of use delivered by the operating system and management software included in the cost of an appliance.  (WHITE PAPER) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.  (WHITE PAPER) READ ABSTRACT |

Email Management in Today's Regulatory Environment by Ontrack® PowerControls™ by Kroll Ontrack February 2009 - (Free Research) Many businesses use the Exchange email server because of its full feature set and integration with Microsoft Office via the Outlook email client. But Exchange has one glaring drawback - it is very difficult to restore messages, mailboxes, and other data. Ontrack® PowerControls™ for Microsoft® Exchange Server solves the problem..  (WHITE PAPER) READ ABSTRACT |

Planning Guide: BlackBerry Enterprise Server by BlackBerry October 2010 - (Free Research) The BlackBerry Enterprise Server integrates with your organization's existing infrastructure, which can include messaging and collaboration software, calendar and contact information, wireless Internet and intranet access, and custom applications, to provide BlackBerry device users with mobile access to your organization's resources.  (WHITE PAPER) READ ABSTRACT |

Introducing BlackBerry Enterprise Server Express: Mobility for your Business by BlackBerry March 2010 - (Free Research) Learn how the BlackBerry® Enterprise Server Express can help you get the most out of your BlackBerry® smartphone. From smartphone applications to help you do more of what you love, to connecting you to business applications. Synchronize business email, calendar, contacts, tasks, memos and more with your BlackBerry smartphone.  (WEBCAST) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive July 2010 - (Free Research) By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Microsoft Online: Exchange Online Forum by Microsoft April 2010 - (Free Research) Access this discussion board to get with some of the most relevant tasks related to understanding, setting up, and using Microsoft Exchange Online. It will cover capabilities and operation of Exchange Online, both Standard and Deskless.  (INFORMATION CENTER)

3 Best Practices for Reducing Exchange Downtime by AppAssure Software, Inc. March 2009 - (Free Research) Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange.  (WHITE PAPER) READ ABSTRACT |

Deploying BlackBerry Enterprise Server Express by BlackBerry March 2010 - (Free Research) Learn how BlackBerry® Enterprise Server Express can help you get the most out of your BlackBerry® smartphone. From smartphone applications to help you do more of what you love, to connecting you to business applications.  (WEBCAST) READ ABSTRACT |

Windows Essential Business Server 2008: Deploying Windows Mobile 6 with Windows Essential Business Server 2008 by Microsoft December 2008 - (Free Research) This document provides step-by-step instructions for deploying devices powered with Windows Mobile 6 in an IT infrastructure that is based on the Windows Essential Business Server 2008 (Windows EBS 2008) server solution.  (WHITE PAPER) READ ABSTRACT |

The Future of Unified Communication: What’s in Store? by Sprint May 2012 - (Free Research) This expert E-Guide from SearchUnifiedCommunications.com takes a look at the coming decade and what you can expect from the world of communications and collaboration by the year 2020.  (EGUIDE) READ ABSTRACT |

The Total Economic Impact of Microsoft Exchange 2010 by HP & Intel® November 2009 - (Free Research) This study illustrates the financial impact of deploying Microsoft Exchange 2010 for a retail and distribution organization of 1,500 employees and $450 million in annual revenue.  (ANALYST REPORT) READ ABSTRACT |

Webinar: Why BPO American Support Chose a Cloud Contact Center by Five9 June 2013 - (Free Research) In this in-depth webcast, discover the top seven reasons why American Support, a leading outsourced contact center company, chose the cloud for their contact center and explore the benefits they currently experience from this strategy. Also, learn the most important questions to ask a cloud provider when looking into cloud technology.  (VIRTUAL SEMINAR) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc. March 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.  (BOOK) READ ABSTRACT |

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