One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Oracle’s Sun Blade 6000 Modular System was designed from the ground up to deliver far greater efficiency than a corresponding set of rack-mount servers. Read this white paper to find out why organizations everywhere are considering blade systems a part of a winning strategy in the battle for space, power, and cooling. 

This white paper reveals key factors to consider when selecting a server and explains why more and more organizations are relying on x86 platforms. Access key findings from your peers concerning their spending on servers, power and cooling expenses, and more. 

The massive expansion of compute infrastructure over the last few decades has left many organizations facing power and cooling, floor space, and administrative challenges. Read this paper to learn how adopting application and server consolidation strategies to lower costs and streamline operations. 

This white paper is intended to inform senior decision-makers about the business benefits associated with virtualizing IT infrastructure by using breakthrough CMT technology from Oracle. 

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 

This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output. 

Limited space, power, and cooling capacity have led many organizations to recognize that capital and operating expenses for datacenters have become an increasing part of their budgets. Read this paper to learn about the range of technologies that can help you drive more efficiency in your datacenter. 

This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have. 

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts. 

Introducing the Sun SPARC Enterprise M3000 Server. Oracle’s Sun SPARC Enterprise servers are highly reliable, easy-to-manage, vertically scalable systems with all the benefits of traditional mainframes—without the associated cost, complexity, or vendor lock-in. 

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.