|
| |
1 - 25 of 328 | Next Page
|
Featured Sponsors
Contact Center Costs: The Case for Telecommuting Agents by Avaya Inc.
April 2008 - (Free Research)
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
|
Best Practices for Home Agents by Avaya Inc.
June 2008 - (Free Research)
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
|
Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc.
May 2006 - (Free Research)
Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst.
|
Executive Insight: Multi-Sourcing in the Call Center by inContact
February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better".
|
Fraud Detection and Prevention in the Public Sector by Information Builders
May 2013 - (Free Research)
Those in the public sector are facing significant fraud, waste, and abuse (FWA) challenges. Check out this informative paper today to learn of these challenges and discover a fraud detection and prevention framework to help combat fraud before it occurs.
|
Supercomputers: A Computer Weekly guide by ComputerWeekly.com
May 2012 - (Free Research)
This special Computer Weekly report analyses the market for supercomputers, peripherals and applications, the supercomputer community, developments in technology, and offers a country by country comparison.
|
The World Bank: Maximizing Mobile by SAP America, Inc.
November 2012 - (Free Research)
In this report, discover how mobile devices and mobile applications are impacting the agricultural, health, financial, employment, and government industries and gain insight on the opportunities mobile applications bring businesses in these industries.
|
Latest IT bonus figures - what are IT professionals earning ? by ComputerWeekly.com
November 2010 - (Free Research)
Bonus payments have long been a feature of the reward package for most IT professionals, but when the UKeconomy went into freefall during late 2008, many employers either reduced such payments or did away withthem altogether.
|
Equip technical staff with business expertise to get ahead by ComputerWeekly.com
December 2010 - (Free Research)
As outsourcing, global commerce and constantly improving technologycontinue to change the business world, specialized professionals like scientists,engineers and information technology (IT) workers are increasingly beingasked to take on more business-oriented tasks.
|
Turnover Tactics by CIO Decisions
February 2007 - (Free Research)
Chances are these execs will be gone in five years or less. The Peace Corps' limit on staff tenure makes managing turnover an art form.
|
Nine Steps to Smart Security for Small Businesses by Qualys
October 2011 - (Free Research)
This guide uncovers nine simple steps for implementing smart security for your business. View now to explore why firewalls and anti-virus are not enough, and how to reduce risk while cutting costs.
|
A contact center manager's guide to integrating self-service by KANA
(E-mail this company)
August 2012 - (Free Research)
Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.
|
Overhauling a Legacy Contact Center: Starting Steps by Five9
May 2013 - (Free Research)
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
|
Cost-Saving Tips for Contact Centers by Five9
May 2013 - (Free Research)
For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.
|
Contact Center Consolidation by CosmoCom, Inc.
July 2008 - (Free Research)
Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.
|
Workforce Management in a contact centre by Aspect
June 2012 - (Free Research)
In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.
|
Contact Centers for Dummies by Avaya Inc.
November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
|
|
|
