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DataNAS XP by Excel Meridian Data, Inc.
The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses.
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Customer Experience Exchange E-Zine Issue 2 by SearchCRM
January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.
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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research)
If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
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Integrating CUCM 6.X and Active Directory (AD) by Global Knowledge
February 24, 2010 - (Free Research)
Although Active Directory (AD) and Cisco Unified Communications Manager (CUCM) are very diverse systems owned by two completely separate companies, the use of AD for management of users in a CUCM system is a common consideration. Read this whitepaper to learn more.
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Virtualizing a Windows Active Directory Domain Infrastructure by Global Knowledge
October 09, 2009 - (Free Research)
This white paper focuses on best practices for implementing an enterprise Active Directory infrastructure using virtualization technology. We will discuss how to perform a full migration of your physical AD infrastructure to a virtualized environment.
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Active Directory Provisioning: Overcoming Top Challenges by Quest Software
July 01, 2010 - (Free Research)
In this new Quest white paper, learn about the challenges of managing Active Directory using native tools – and how provisioning in your diverse environment is equally difficult. Then, discover a third-party solution that not only delivers a comprehensive provisioning solution, but one that makes it quick, easy and painless.
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Active Administrator™, Version 5.6.1 by ScriptLogic Corporation
December 29, 2010 - (Free Research)
Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights.
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AD to LDAP Through Virtualization by Radiant Logic, Inc.
January 06, 2012 - (Free Research)
Most enterprises already have a heavy investment in Active Directory. Find out how your business can leverage AD for a more efficient and responsive identity management system.
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Integrating Active Directory Users with Remote VPN Clients on a Cisco ASA by Global Knowledge
December 17, 2010 - (Free Research)
This white paper examines how to configure an ASA to leverage AD for remote connectivity. Your users will appreciate the ability to connect in to your internal network to access programs and data with the same user name and password credentials as they do when they are in the office. VPN access via the public Internet is very secure and reliable.
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NetStor MVD NAS by Excel Meridian Data, Inc.
NetStor MVD NAS is extremely versatile and scalable solution. Up-to (6) Gigabit NIC's per system, up-to (15) separate hardware driven RAID's, Snapshot file system for instant file restoration, local or remote tape backup options. Web based administration interface, native Windows file security.
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The Upgrader's Guide to Group Policy and Active Directory by Dell, Inc. and Intel
October 07, 2011 - (Free Research)
Taking advantage of Group Policy and Active Directory can simplify Windows 7 migration while simultaneously boosting efficiency and cost savings. Access this white paper to learn how you can gain more control over your Windows 7 migration, enhancing your competitive advantage and increasing your business opportunities.
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Adapt your contact center for increased customer satisfaction by inContact
January 20, 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
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Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.
January 24, 2012 - (Free Research)
There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
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