Human error and hardware or software failures can easily corrupt Active Directory. AD objects can often be modified or deleted by mistake and faulty scripts can overwrite attributes. The result is unplanned system downtime and lost user productivity. 

Active Directory becomes very complex to manage in Windows networks. Administrators leave, users are given elevated privileges, applications require special accounts - very soon you have an Active Directory full of security weaknesses. 

Windows Server 2008 R2 offers a number of exciting new features, including an expanded Server Core offering, new Active Directory features, and - of special interest to anyone who has ever wished Active Directory had an “undo” button - a sort of recycle bin for Active Directory objects. 

Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company. 

This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences. 

Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities. 

This podcast explores the key changes made to Windows Server 2008 R2 in Active Directory, Group Policy and Terminal Services. Discover how your organization can leverage these improvements for reduced costs, increased control and improved efficiency. 

Interact and learn, virtually, at Quest Connect '09. With 67 webcasts in three session halls, we're bringing content that directly benefits the way you do business - right to your desk. 

Microsoft Active Directory has always proven ideal in providing secure access of users to all systems in an enterprise using the Windows platform. Unfortunately, by itself, AD can't provide the same level of security, compliance, and scalability to Unix, Linux, and Java systems. Quest Software can bridge that gap. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

At its most basic, file virtualization is about separating file data from restrictions in how it is accessed and manipulated. It can also ease things when it comes to migrating those storage systems. Read this presentation transcript to find out more about file virtualization. 

Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease.