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Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc. December 14, 2009 - (Free Research) In this paper learn how a single bad experience with a contact center may result in a customer being lost for life, something that companies cannot afford.  (WHITE PAPER) READ ABSTRACT |

Podcast: Integrating Customer Contact Preferences into your CRM System by Gryphon Networks December 14, 2009 - (Free Research) This podcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.  (PODCAST) READ ABSTRACT |

Integrating Customer Contact Preferences into your CRM System by Gryphon Networks December 14, 2009 - (Free Research) This webcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.  (WEBCAST) READ ABSTRACT |

CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM November 30, 2009 - (Free Research) This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.  (WHITE PAPER) READ ABSTRACT |

Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContact December 03, 2009 - (Free Research) This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more.  (WHITE PAPER) READ ABSTRACT |

Demo: IBM Cognos TM1 MidMarket Edition Online Demo by IBM November 10, 2009 - (Free Research) Simplify your key financial processes with Cognos.  (PRODUCT DEMO) READ ABSTRACT |

Rational Build Forge Demo Series by IBM October 15, 2008 - (Free Research) Access IBM Rational Build Forge demos to see how it can be used to create a software assembly line to automate and accelerate software delivery. Learn how Rational Build Forge can help development teams automate repetitive tasks, uncover development bottlenecks, determine trends for specific projects and manage compliance mandates.  (DEMO)

Virtualization Flash Demo by CA November 19, 2009 - (Free Research) View this Flash demo on virtualization to understand how CA can help you accelerate your time to market, achieve operational excellence across physical and virtual environments and reduce risk associated with virtualization.  (PRODUCT DEMO) READ ABSTRACT |

IBM Performance Manager online demo by IBM October 07, 2009 - (Free Research) See how plans, financial reports and scorecards can help you manage performance across all data sources in this flash demo.  (PRODUCT DEMO)

Demo: Service lifecycle management in action by IBM October 06, 2009 - (Free Research) Organizations moving towards Service-Oriented Architecture must manage their services from development to deployment. This demo shows how Rational Team Concert, Rational Asset Manager, and WebSphere Service Registry and Repository provide a comprehensive, integrated solution for organizations looking to realize SOA.  (PRODUCT DEMO)

IBM WebSphere Cloudburst Appliance Demo by IBM October 06, 2009 - (Free Research) Watch this demo to see how this new SOA appliance deploys and manages SOA in a private cloud.  (PRODUCT DEMO)

CA eHealth Performance Manager Demo by CA October 23, 2009 - (Free Research) Download this demo to learn how you can proactively monitor performance of data and voice networks, physical and virtual systems, environmentals, databases and client/server applications across IT, all from one interface, before your business is negatively impacted.  (PRODUCT DEMO) READ ABSTRACT |

eToken PRO Anywhere Flash Demo by SafeNet, Inc. November 10, 2009 - (Free Research) View this demo to learn why eToken PRO Anywhere is ideal for corporate and Internet security needs, enabling organizations to expand their range of online business services while providing end users with full roaming capabilities. For consumers, the convenience of a robust and yet simple “Plug and Play” solution is unbeatable.  (PRODUCT DEMO) READ ABSTRACT |

EVault Online Backup and Recovery Solutions Demo by i365, A Seagate Company October 02, 2009 - (Free Research) EVault online backup and recovery solutions make it easy to protect your data offsite, automatically. They’re easy to use, fast, and secure. And they make it simple to comply with regulations. View this demo to find out how you can sustain the life blood of your company today.  (PRODUCT DEMO) READ ABSTRACT |

FalconStor® Virtual Tape Library Deduplication Demo by FalconStor Software November 09, 2009 - (Free Research) Because backup operations create multiple copies of the same data, FalconStor VTL provides data deduplication. As backup jobs are added to the data repository, the new data is compared to existing data and any blocks already in the repository are deleted to reduce disk space consumption. View this demo and learn more about FalconStor deduplication.  (PRODUCT DEMO) READ ABSTRACT |

IBM Rational Functional Test Demo by IBM October 01, 2009 - (Free Research) This demo shows how IBM Rational Functional Tester can be used to create test automation scripts to validate the functionality of an SAP system. The script generation capability of Functional Tester produces a re-usable test that can be run against all subsequent builds or releases of the SAP system.  (PRODUCT DEMO) READ ABSTRACT |

FalconStor® Virtual Tape Library (VTL) - Tape Export with Tape Stacking Demo by FalconStor Software November 09, 2009 - (Free Research) Tape export is process of moving data from virtual tape to physical tape. Tape stacking allows multiple virtual tapes to be consolidated onto a single physical tape in order to save on tape media consumption. The concept is very simple and also very useful. Please watch this video for examples of how FalconStor VTL functions.  (PRODUCT DEMO) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Dell’s OpenManage Software Demo by Dell and Symantec September 23, 2009 - (Free Research) Watch this demo to get an overview of the Dell OpenManage systems management solution. This solution is focused on delivering open, flexible, and integrated solutions that reduce the complexity in the systems management space.  (VIDEO) READ ABSTRACT |

Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution by BlackBerry February 26, 2009 - (Free Research) City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue.  (CASE STUDY) READ ABSTRACT |

Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo by ZoomInfo May 19, 2009 - (Free Research) In today's economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo.  (DEMO)

Panda Managed Office Protection FREE DEMO by Panda Security September 18, 2009 - (Free Research) Are the COMPUTERS IN YOUR COMPANY protected by a robust, reliable solution? Try the Demo of Panda Managed Office Protection, our SaaS solution which lets you focus on your business and forget about the antivirus.  (DOWNLOAD) READ ABSTRACT |

Automotive Essentials ERP Solution by Infor December 03, 2009 - (Free Research) This demo will show how easy it can be to use Infor Automotive Essentials to maintain a lean, yet flexible global automotive supply chain while surviving aggressive cost cuts and supply chain complexity. Watch to learn how to turn the adversity of today's automotive industry into a long-term advantage with Infor Automotive Essentials.  (DEMO) READ ABSTRACT |

Discrete Manufacturing Essential Solutions by Infor August 10, 2009 - (Free Research) Today's professionals in the manufacturing industry need information to be directly accessible and visible in order to achieve sustainable growth. Watch this demo to learn how your company can benefit from Infor Discrete Manufacturing Essentials Suite and see just how easy and convenient this suite of solutions can be for your organization.  (DEMO) READ ABSTRACT |

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