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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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BYOD: Bring Your Own Device – or Bring Your Own Danger? by WatchGuard Technologies, Inc.

January 11, 2013 - (Free Research)
This resource reveals the major issues plaguing BYOD – from data loss and viruses to policy enforcement and lack of IT insight – and outlines ten strategic points you should include in your BYOD planning process to ensure success. 
(WHITE PAPER) READ ABSTRACT |

Weaponized Malware - A Clear and Present Danger by Lumension

September 30, 2012 - (Free Research)
Weaponized malware and advanced persistent threats raise the bar on endpoint security. Originally intended for cyber-espionage and cyber-warfare, these sophisticated attacks are now available to any cyber-criminal. How can security pros protect their organizations from these emerging perils? 
(WHITE PAPER) READ ABSTRACT |

A Hidden Security Danger: Network Timing by Symmetricom

December 27, 2010 - (Free Research)
Most anyone who uses a PC no doubt sees the little clock at the bottom of the screen,dutifully ticking off the minutes of the passing day. But chances are they don’t often think about the role that clock plays in the network to which the PC is attached. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: The dangers of application logic attacks by IBM

April 13, 2011 - (Free Research)
Developing a secure and effective Web application can be daunting. And, hackers aren't making this task any easier. In this tip from our Ask the Experts section, Web application security expert Michael Cobb explains how hackers use application logic to solicit an attack and advises how to prevent them. 
(EGUIDE) READ ABSTRACT |

Pocket E-Guide: Data Breach Dangers -- Learn to How to Protect Data and Lower Security Spending by IBM

October 08, 2009 - (Free Research)
Information security is important, but justifying increased security spending isn't. Even though important factors such as stock performance and customer loyalty are directly affected by security breaches. This E-Guide outlines three specific actions for your company to take in order to protect and promote brand trust by preventing data breaches. 
(EGUIDE) READ ABSTRACT |

Social Networking malware: The dangers facing SMBs by GFI Software

November 21, 2011 - (Free Research)
View this paper to explore the rise of social networking, the types of malware targeting social platforms, how SMBs can protect themselves against today’s social threats, and more. 
(WHITE PAPER) READ ABSTRACT |

Sleeping Android: the danger of dormant permissions by ComputerWeekly.com

March 04, 2013 - (Free Research)
This article in our Royal Holloway Information Security Thesis series explains how weaknesses in the Android platform could leave users open to exploitation or abuse. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Hosted Contact Center and On-Premises Centers Demystified by Genesys

March 24, 2014 - (Free Research)
Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions. 
(EGUIDE) READ ABSTRACT |

Deploying a Contact Center in the Cloud: A Guide to Best Practices by Genesys

July 31, 2012 - (Free Research)
Modern organizations are often turning to cloud-based contact center models in order to engage with customers via more channels and access a wide range of features in a cost-effective manner. In this white paper from Ovum research, discover 10 best practices for deploying and managing a cloud-based contact center. 
(WHITE PAPER) READ ABSTRACT |

Seven Blueprints for Contact Center Modernization by Genesys

March 13, 2014 - (Free Research)
Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center. 
(WHITE PAPER) READ ABSTRACT |

The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 14, 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
(WHITE PAPER) READ ABSTRACT |

Comparing the total Cost of ownership of TDM and SIP Contact Centers by Genesys

November 30, 2012 - (Free Research)
This resource compares the total cost of ownership of traditional Time Division Multiplex (TDM) and Session Initiation Protocol (SIP) contact centers. Read on to learn how the right contact center infrastructure can lead the way for success. 
(WHITE PAPER) READ ABSTRACT |

Four Steps Toward Virtualizing Your Contact Center by Genesys

January 31, 2013 - (Free Research)
Customer experience is a key differentiator for businesses today, and as a result contact centers must manage to improve service quality while also doing more with less. Creating a virtual contact center allows companies to achieve both goals, by increasing efficiency while reducing total cost of ownership. 
(WHITE PAPER) READ ABSTRACT |

Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction by Five9

March 14, 2014 - (Free Research)
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center. 
(EGUIDE) READ ABSTRACT |

Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.

March 27, 2014 - (Free Research)
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools 
(EGUIDE) READ ABSTRACT |

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider by Aspect

January 31, 2014 - (Free Research)
Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution? 
(WHITE PAPER) READ ABSTRACT |

A More Social Contact Center by LogMeIn, Inc.

March 25, 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction by Five9

March 13, 2014 - (Free Research)
In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI). 
(EGUIDE) READ ABSTRACT |

New Contact Center Metrics to Fit Busy New Customers by Aspect

March 14, 2014 - (Free Research)
View this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media. 
(EGUIDE) READ ABSTRACT |

Contact Center's Strategic Role Within Broader CEM Initiatives by Five9

March 13, 2014 - (Free Research)
This expert e-guide provides best practices for connecting the contact center and IT departments for stronger collaboration and overall CEM success.  Learn more about the strategic role the contact center can play in overall CEM initiatives by reading now. 
(EGUIDE) READ ABSTRACT |

The Importance of Managing Privileged Accounts by Dell Software

June 29, 2012 - (Free Research)
In this Windows IT Pro white paper sponsored by Dell, gain a deeper understanding of the dangers and benefits of privileged accounts. Discover why effectively managing privileged accounts is more important than ever, and how you can mitigate risks by enabling granular access control and accountability for privileged accounts. Read it today. 
(WHITE PAPER) READ ABSTRACT |

RTDiscover by FaceTime Communications

December 10, 2007 - (Free Research)
The Internet has changed. Email and Web browsing traffic entering enterprise networks is now dwarfed by greynets like IM, VoIP and P2P, opening channels for potential malware coming in, as well as the danger of sensitive information leaking out 
(PRODUCT DEMO) READ ABSTRACT |

E-Book: A CIO’s Guide to Outsourcing by Dimension Data

November 01, 2010 - (Free Research)
Access this e-book and learn outsourcing contract danger signs, how to tell if changing vendors is worth the risk, the importance of encouraging innovation and flexibility from providers, and more! 
(EBOOK) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc.

March 2008 - (Free Research)
Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation. 
(BOOK) READ ABSTRACT |

Advanced Persistent Threats: From “FUD” to Facts by Websense, Inc.

October 2011 - (Free Research)
What is Advanced Persistent Threat (APT)? Too much marketing hype and FUD (fear, uncertainty, and doubt) have clouded the facts about a very real danger to organizations of all sizes. View this paper to gain a better understanding of APT and how to mitigate your risks.  
(WHITE PAPER) READ ABSTRACT |

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