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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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BYOD: Bring Your Own Device – or Bring Your Own Danger? by WatchGuard Technologies, Inc.

January 11, 2013 - (Free Research)
This resource reveals the major issues plaguing BYOD – from data loss and viruses to policy enforcement and lack of IT insight – and outlines ten strategic points you should include in your BYOD planning process to ensure success. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: The dangers of application logic attacks by SearchSecurity.com

April 13, 2011 - (Free Research)
Developing a secure and effective Web application can be daunting. And, hackers aren't making this task any easier. In this tip from our Ask the Experts section, Web application security expert Michael Cobb explains how hackers use application logic to solicit an attack and advises how to prevent them. 
(EGUIDE) READ ABSTRACT |

The Danger Deepens: Neustar Annual DDoS Attacks and Impact Report by Neustar®

May 02, 2014 - (Free Research)
This resource analyzes survey results regarding distributed denial of service (DDoS) attacks to see how they've evolved into an even great threat. Click through to learn how you should prepare. 
(WHITE PAPER) READ ABSTRACT |

Pocket E-Guide: Data Breach Dangers -- Learn to How to Protect Data and Lower Security Spending by IBM

October 08, 2009 - (Free Research)
Information security is important, but justifying increased security spending isn't. Even though important factors such as stock performance and customer loyalty are directly affected by security breaches. This E-Guide outlines three specific actions for your company to take in order to protect and promote brand trust by preventing data breaches. 
(EGUIDE) READ ABSTRACT |

Social Networking malware: The dangers facing SMBs by GFI Software

November 21, 2011 - (Free Research)
View this paper to explore the rise of social networking, the types of malware targeting social platforms, how SMBs can protect themselves against today’s social threats, and more. 
(WHITE PAPER) READ ABSTRACT |

Sleeping Android: the danger of dormant permissions by ComputerWeekly.com

March 04, 2013 - (Free Research)
This article in our Royal Holloway Information Security Thesis series explains how weaknesses in the Android platform could leave users open to exploitation or abuse. 
(ESSENTIAL GUIDE) READ ABSTRACT |

A Hidden Security Danger: Network Timing by Symmetricom

December 27, 2010 - (Free Research)
Most anyone who uses a PC no doubt sees the little clock at the bottom of the screen,dutifully ticking off the minutes of the passing day. But chances are they don’t often think about the role that clock plays in the network to which the PC is attached. 
(WHITE PAPER) READ ABSTRACT |

Deploying a Contact Center in the Cloud - A Guide to Best Practices by Genesys

July 31, 2012 - (Free Research)
To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient. 
(WHITE PAPER) READ ABSTRACT |

How Cloud-Based Contact Centers Improve Customer Experience by Genesys

March 31, 2013 - (Free Research)
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies 
(WHITE PAPER) READ ABSTRACT |

Overcoming APT and Today’s Sophisticated Malware by SearchSecurity.com

April 02, 2012 - (Free Research)
In this e-guide from SearchSecurity.com, hear from experts as they discuss the dangers behind malware and APT attacks and offer effective virus detection techniques to help you address them. 
(EGUIDE) READ ABSTRACT |

Automating Customer Contact Centers to Gain Agility and Analytic Insights by Genesys

June 04, 2014 - (Free Research)
This informative white paper explores the components, advantages, and use cases for a virtual contact center. It also includes a checklist of 9 must-have virtual contact center features, so you know what to look for when evaluating a technology. 
(WHITE PAPER) READ ABSTRACT |

Five Simple Strategies to Make Your Contact Center a Success by Genesys

June 03, 2014 - (Free Research)
View this informative white paper to learn how to cost-effectively increase the level of service in your contact center with the right technology. Discover five best practices to make your call center a success. 
(WHITE PAPER) READ ABSTRACT |

Five DLP Tips From Security Executives by Symantec Corporation

March 07, 2013 - (Free Research)
This whitepaper explores how data loss prevention (DLP) programs impact the effectiveness of security executives and corporate data protection. Topics covered include the dangers of exposed data, the direct benefits of DLP programs, and tips for deploying DLP programs. 
(WHITE PAPER) READ ABSTRACT |

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 24, 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

Explaining How Trusted SSL Certificates and Forged SSL Certificates Work by SearchSecurity.com

December 19, 2012 - (Free Research)
This expert e-guide explores how trusted and forged SSL certificates work, as well as the dangers that arise from compromised Certification Authorities (CAs). Discover what you need to know about the state of the digital marketplace today – read on to learn more. 
(EGUIDE) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 06, 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
(WHITE PAPER) READ ABSTRACT |

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect

August 10, 2010 - (Free Research)
This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider by Aspect

January 31, 2014 - (Free Research)
Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution? 
(WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc.

November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. 
(BOOK) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

RTDiscover by FaceTime Communications

December 2007 - (Free Research)
The Internet has changed. Email and Web browsing traffic entering enterprise networks is now dwarfed by greynets like IM, VoIP and P2P, opening channels for potential malware coming in, as well as the danger of sensitive information leaking out 
(PRODUCT DEMO) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM

January 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data by Global Knowledge

June 2013 - (Free Research)
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system in order to to capture call information and store it in a database for reporting purposes. 
(WHITE PAPER) READ ABSTRACT |

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