Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Case Study: Fast, reliable Payment Card Industry compliance by Dell SecureWorks UK July 16, 2012 - (Free Research) To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline.  (WHITE PAPER) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc. April 24, 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect March 2008 - (Free Research) ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales.  (CASE STUDY) READ ABSTRACT |

Canadian Airport Reaps the Benefits of Truly Unified Communications by Hewlett-Packard Company June 2007 - (Free Research) In this case study learn how Halifax International Airport Authority, one of Canada's largest airports, developed and integrated a unified communications solution that created flexibility and efficiency for how their terminal space is utili...  (WHITE PAPER) READ ABSTRACT |

The Good, Bad and Necessary: The Complete Guide to PCI 6.6 Success by Breach Security June 2009 - (Free Research) This resource provides IT security professionals with the information needed to understand PCI compliance and specifically, one of the standard's latest requirements, 6.6. In addition, the paper offer tips for successful PCI 6.6 compliance and highlights compliance successes from real-world companies.  (WHITE PAPER) READ ABSTRACT |

Case Study: London Life Insurance by Pitney Bowes Business Insight July 2010 - (Free Research) London Life Insurance needed to move quickly after it acquired Prudential Insurance’s entire Canadian business operations. London Life wanted to welcome its new client base and maintain its reputation for providing superb customer service. Read on to learn how a new document composition solution allowed for keeping pace with its expanding business.  (CASE STUDY) READ ABSTRACT |

Alpha Exchange Improve Performance, Reduces Cost by Migrating to Red Hat Enteprise Linux by Red Hat and HP April 2013 - (Free Research) This informative case study describes how a leading Canadian financial group was able to increase performance and reduce costs by migrating to a Linux environment.  (WHITE PAPER) READ ABSTRACT |

Case Study: Helping AIC Cut Daily Backup Window While Saving Money & Staff Time by Quantum Corporation April 2009 - (Free Research) Read this customer case study to see how Canadian mutual fund company AIC Ltd. leveraged Quantum's DXi™5500 disk backup solution featuring data deduplication and replication technology in order to drastically reduce backup time as well as cut storage costs and management.  (CASE STUDY) READ ABSTRACT |

The Era of Collosal Content Arrives by Oracle Corporation UK Ltd December 2012 - (Free Research) In this paper, explore tier-3 archive challenges and how to beat them, learn about the impending "era of colossal content," find 12 comparisons between tape and HDD, and get the scoop on modern tiered storage approach that optimizes the storage infrastructure through a combination of SSD, disk and tape.  (WHITE PAPER) READ ABSTRACT |

Canucks Sports & Entertainment wins at the storage expansion game by IBM June 2012 - (Free Research) This brief case study explores the challenges of unprecedented digital media data growth that a Vancouver, British Columbia, Canada sports & entertainment organization experienced and the implementation of a comprehensive storage solution to alleviate IT headaches.  (CASE STUDY) READ ABSTRACT |

Leading Insurance, Financial and Banking Services Provider Replaces Citrix with Ericom's Server Based Computing Solution by Ericom Software May 2008 - (Free Research) Western Financial group was facing a challenge to provide insurance brokers with remote access from the organization's core insurance application running on Windows terminal Servers, so to overcome this issue they moved on to Ericom.  (WHITE PAPER) READ ABSTRACT |

TrendLabs: Global Threat Trends 1H 2010 by Trend Micro, Inc. October 2010 - (Free Research) In this report covering January to June 2010, we examine various cybercrime incidents, the criminal’s use of multiple tools such as botnets, and look at threat trends and activity currently causing, and likely to continue to cause the most pain, cost and disruption to connected users across the world.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Migration from Microsoft Exchange 2007 to Google Apps by Google March 2010 - (Free Research) Read this presentation transcript to learn about Delta Hotels and Resorts unique cloud computing strategy encompassing Google Apps and other community-building tools.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Pervasive Data Profiler v4 by Pervasive Integration January 2008 - (Free Research) Pervasive Data Profiler™ ensures data quality. Proactively audit all types of data; automate testing against changing business data quality needs and compliance regulations. Get hyper-fast, multithreaded processing of large data sets or sample data  (WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

Building Relationship Capital: Client Relationship Management for the Capital Markets by Pivotal CRM, a CDC Software solution January 2011 - (Free Research) Current market trends in investment banking research demand a rapid, sophisticated response, not just in terms of corporate strategy, but in the technologies to support these strategic moves. Learn how CRM technology helps capital-markets firms streamline investment-banking activities, increase brokerage trade volume and meet compliance challenges.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Migration from Microsoft Exchange 2007 to Google Apps by Google Apps January 2011 - (Free Research) Read this presentation transcript to learn about Delta Hotels and Resorts unique cloud computing strategy encompassing Google Apps and other community-building tools  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Presentation Transcript: Migration from Microsoft Exchange 2007 to Google Apps by Google Apps November 2010 - (Free Research) Read this presentation transcript to learn about Delta Hotels and Resorts unique cloud computing strategy encompassing Google Apps and other community-building tools  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Integrating Information Labeling and Microsoft Active Directory Rights Management Services (AD RMS) by TITUS November 2010 - (Free Research) This white paper examines the challenges of content protection and user acceptance of content protection technology. It provides an overview of Microsoft's Active Directory Rights Management Services (AD RMS) and its integration with Titus' Document Classification and Message Classification product suites.  (WHITE PAPER) READ ABSTRACT |

A contact center manager's guide to integrating self-service by KANA (E-mail this company) August 2012 - (Free Research) Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.  (EBOOK) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9 May 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc. July 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.  (WEBCAST) READ ABSTRACT |

Workforce Management in a contact centre by Aspect June 2012 - (Free Research) In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.  (WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc. July 2008 - (Free Research) This white paper provides the three best practices for today's profitable contact centers.  (WHITE PAPER) READ ABSTRACT |

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