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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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The Renewed Finance Function: Extending Performance Management Beyond Finance by SAP America, Inc.

September 2008 - (Free Research)
In August 2007, CFO Research Services launched a research program to explore the ways in which the role of the finance team has changed in recent years. This report presents the findings of our online survey of 255 senior finance executives. 
(WHITE PAPER) READ ABSTRACT |

Building Relationship Capital: Client Relationship Management for the Capital Markets by Pivotal CRM, a CDC Software solution

January 2011 - (Free Research)
Current market trends in investment banking research demand a rapid, sophisticated response, not just in terms of corporate strategy, but in the technologies to support these strategic moves. Learn how CRM technology helps capital-markets firms streamline investment-banking activities, increase brokerage trade volume and meet compliance challenges. 
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Analyst's take: Siemens product lifecycle management software solutions for aerospace industry by ComputerWeekly.com

January 2011 - (Free Research)
Siemens supports solutions for service and sustainment in the aerospace and defense industries that enable companies to reduce service costs and time cycles while increasing profitability across the service life of products. 
(WHITE PAPER) READ ABSTRACT |

PowerBroker Password Safe: Security, Compliance, Productivity by BeyondTrust Corporation

April 2013 - (Free Research)
Uncover how PowerBroker Password Safe can help you secure access to privileged accounts, effectively preventing intentional or accidental harm and malicious activity that can be devastating to your business. 
(TRIAL SOFTWARE) READ ABSTRACT |

Protect, Detect, and Correct: What's New in Tripwire Enterprise 8 by Tripwire, Inc.

February 2011 - (Free Research)
Configurations that "drift" from compliance, by the accrual of gradual, sometimes minute changes often lead to exploits, audit failures, and unplanned repair time. Worse still, it takes even more time to bring new, fresh, out-of-the-box servers up to a compliant, audit-passing state—sometimes a half a day or more per machine. 
(DATA SHEET) READ ABSTRACT |

Benchmarking in the contact center: Tips for managing what you measure by Avaya

December 2010 - (Free Research)
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project. 
(WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
(WHITE PAPER) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Mind the Gap: CISOs Work to Narrow the Breach-to-Detection Gap for Better Security by Tripwire, Inc.

February 2011 - (Free Research)
Compliance is indeed a conscientious effort toward securing corpo­rate assets. IT organizations have committed much time and money to the cause. Despite security breaches still happening many still fly under the radar. This paper outlines what precautions need to be taken to avoid future security breaches. 
(WHITE PAPER) READ ABSTRACT |

Automating Job Card Generation for Maintenance, Repair and Overhaul by Enigma, Inc.

March 2008 - (Free Research)
Manual job card generation processes significantly hamper maintenance efficiency and accuracy for A, B, C, and D checks alike, directly resulting in lost time, errors, and flight delays. 
(WHITE PAPER) READ ABSTRACT |

Case Study: The Push For Simple, Cost-effective PCI Compliance by Dell SecureWorks UK

July 2012 - (Free Research)
To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline. 
(WHITE PAPER) READ ABSTRACT |

Understanding and Selecting a Database Activity Monitoring Solution by Imperva

February 2009 - (Free Research)
Check out this white paper to discover how database activity monitoring (DAM) tools provide powerful, immediate, non-intrusive benefits for security and compliance, and a long-term platform for comprehensive protection of databases and applications. 
(WHITE PAPER) READ ABSTRACT |

WAN Governance Executive Primer by IPANEMA TECHNOLOGIES

February 2010 - (Free Research)
Read this paper to learn the complexity of managing WAN traffic is increasing, organizations need more capabilities for optimizing application performance than just WAN acceleration. 
(WHITE PAPER) READ ABSTRACT |

Ovum: Corporate eGRC update by RSA, The Security Division of EMC

December 2010 - (Free Research)
This report explores the state of E-Governance, Risk and Compliance (eGRC), studying over 340 senior executives responsible for eGRC activities in their organization. View now to uncover key findings regarding the integration of eGRC activities, ownership of eGRC strategy, and drivers for eGRC activities today and in the future. 
(WHITE PAPER) READ ABSTRACT |

Tube Lines Takes Stock of Its Assets with IBM Maximo Asset Management by IBM

December 2010 - (Free Research)
Integrating asset maintenance activity and equipment history in IBM Maximo with financial and planning systems is helping Tube Lines meet its financial targets, plan for long-range capital investments and improve the rail infrastructure. Read this case study now to learn more. 
(CASE STUDY) READ ABSTRACT |

We Used to Schedule Repairs, Now We Predict Them by IBM

February 2014 - (Free Research)
Access the following white paper to uncover a solution to the conventional ad hoc approach to system maintenance. Learn about predictive maintenance and how it can detect problems and areas of attention way before it causes your business severe downtime and slowed productive processes. 
(WHITE PAPER) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Scribe - Equinox Fitness Case Study by Scribe Software Corporation

March 2008 - (Free Research)
Active and prospective members have diverse needs and interests, and Equinox uses two primary applications to adress them. 
(CASE STUDY) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS

IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit. 
(SOFTWARE PRODUCT)

Fast Delivery of Complex Financial Reports - How Leading CFOs Do It by IBM

November 2011 - (Free Research)
Reporting speed and accuracy are vital today. But it would be wrong to assume that you have to spend more to go faster and do a competent job. This white paper illustrates how some organizations achieved top-tier results in financial reporting and why some did not. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact of Lumension Security's Sanctuary by Lumension

September 2007 - (Free Research)
Lumension&#39s Sanctuary Application and Device Control is an IT-driven solution that automatically enforces endpoint security policies. The financial impact of moving from a &#34voluntary&#34 compliance solution to an &#34automatic&#34 one is illustrated 
(WHITE PAPER) READ ABSTRACT |

iPad in Business: iOS Deployment by Apple Inc. (E-mail this company)

April 2013 - (Free Research)
In this two-part online seminar, you'll learn about deploying iPhone and iPad in business environments. Learn different approaches to deployment, configuration and management options, device management solutions and app deployment. 
(WEBCAST) READ ABSTRACT |

Automotive Repair Shop Increases Productivity and Improves Customer Service by Cisco Systems, Inc.

June 2008 - (Free Research)
In this case study, read how Seyfer Automotive implemented a new communications system freed up 30 minutes daily for the service manager, resulting in one to two additional daily repair jobs worth US$200 to $US400. 
(VIDEOCAST)

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