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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Handbook: Infrastructure Basics for Real World Integrations by SearchSOA.com

February 26, 2013 - (Free Research)
Today's businesses are faced with a major integration issues – IT is now responsible for not only stitching together internal data and applications, but also integrating with external apps and services. Read this e-book to learn how to overcome this complexity with the right techniques and technologies. 
(EBOOK) READ ABSTRACT |

E-Guide: Continuous Data Protection Backup Tutorial on CDP Tools, Part 2 by FalconStor Software

May 20, 2011 - (Free Research)
The Storage Networking Industry Association (SNIA) defines CDP as "a class of mechanisms that continuously capture or track data modifications enabling recovery to previous points in time." In part two of this tutorial on continuous data protection backup, learn how CDP is being used today, and about the latest CDP products. 
(EGUIDE) READ ABSTRACT |

E-Guide: Continuous Data Protection Backup Tutorial on CDP Tools, Part 1 by FalconStor Software

May 20, 2011 - (Free Research)
In part one of this tutorial on continuous data protection backup, learn about the latest CDP tools, how CDP has grown over the past few years, and the history of CDP tools and how they are evolving. 
(EGUIDE) READ ABSTRACT |

Deliver Application Integration Projects in Days by Cast Iron Systems

February 23, 2009 - (Free Research)
This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months. 
(WHITE PAPER) READ ABSTRACT |

IBM WebSphere Cast Iron Cloud integration Integrate Microsoft Dynamics in days by IBM

April 16, 2012 - (Free Research)
This brief paper outlines a solution that seamlessly synchronizes your customer relationship management (CRM) and enterprise resource planning (ERP) data to grant you timely access to the information you need to make pivotal and proper business decisions. 
(WHITE PAPER) READ ABSTRACT |

Mobile Application Development: Making It Easier For Developers by SearchSOA.com

September 01, 2009 - (Free Research)
Mobile applications have not only piqued the interest of developers, but also of the average cell phone user. Download this ebook and learn why. 
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Redbooks: Connect Cloud and On-premise Applications Using WebSphere Cast Iron Integration by IBM

November 25, 2013 - (Free Research)
Download the following e-book and gain expert advice on what you need to know about connecting to the cloud and using on-premise applications to help drive your enterprise forward. 
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Agility Meets Stability: Best Practices for Application Integration by IBM

December 28, 2011 - (Free Research)
In this white paper, Dan Moore, the senior vice president of professional services at IBM, Cast Iron reviews the current application environment in light of emerging trends, describes an ideal complete integration solution and discusses common sense best practices as well as pitfalls. 
(WHITE PAPER) READ ABSTRACT |

Everything You Need to Know About WebSphere Cast Iron by IBM

March 11, 2014 - (Free Research)
This webcast covers a cloud integration solution that will help maximize your cloud and also features a demonstration of the product. 
(WEBCAST) READ ABSTRACT |

WebSphere Cast Iron Cloud Integration Technical Overview by IBM

March 07, 2012 - (Free Research)
This whitepaper covers a solution that will make the migration and integration of all functions into the cloud much simpler. 
(WHITE PAPER) READ ABSTRACT |

Re-make or Re-model? A Cloud Computing E-Book, Chapter 2 by IBM

September 21, 2010 - (Free Research)
The upsurge in cloud computing presents development teams with challenges that may require them to rethink  established ways of building applications. Read this e-book, which discusses languages for cloud computing, distributed caching, scaling horizontally, and changing data architectures midcloud, for further discussion of these issues. 
(EBOOK) READ ABSTRACT |

WebSphere Cast Iron Express Demo by IBM

November 25, 2013 - (Free Research)
Access the following webcast to gain a firsthand look on how you can easily integrate your enterprise data in a matter of seconds with Salesforce.com. 
(WEBCAST) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9

May 10, 2013 - (Free Research)
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations. 
(EGUIDE) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
(WHITE PAPER) READ ABSTRACT |

CDP 101: Solving data protection challenges with CDP by FalconStor Software

June 2011 - (Free Research)
Early continuous data protection products may not have lived up to the hype when they first debuted a few years ago – but CDP technology now is the future of data backup and recovery. This E-Guide outlines how continuous data protection has evolved over the years and lists 10 popular CDP products available today. 
(EGUIDE) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
(WHITE PAPER) READ ABSTRACT |

A Project Manager's Survival Guide to Going Agile by Rally Software

August 2008 - (Free Research)
This paper focuses on re-defining the job of project manager to better fit the self-managed team environment, one of the core Agile principles. Special emphasis is placed on the shift to servant leadership, with its focus on facilitation and collaboration 
(WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc.

November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. 
(WHITE PAPER) READ ABSTRACT |

Forging a CEM Strategy by SearchCRM

August 2013 - (Free Research)
Shoppers are looking for more personalized, responsive, relevant experiences, and in order to provide that, your business needs an effective customer experience management (CEM) strategy. Learn how when you access this expert three-part e-guide and discover six top concepts that make up a successful CEM strategy. 
(EGUIDE) READ ABSTRACT |

Stories That Move Mountains: Improve your presentation skills by ComputerWeekly.com

November 2012 - (Free Research)
Learn how to make your presentation stand out from the crowd and make 'death by slide presentation' a thing of the past with this book extract especially written for IT professionals. 
(BOOK) READ ABSTRACT |

Presentation Transcript: State of the Threat by Websense, Inc.

July 2009 - (Free Research)
The monetizing of economic crime in Web 2.0 makes Web security a top priority for security pros. Traditional defenses are obsolete, so read this presentation transcript, taken from the video cast of the same name, and learn best practices for creating a new approach to Web security. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Connectivity in context: Deliver application integration in days by IBM

June 2011 - (Free Research)
In today's challenging economy, cutting costs while achieving more is critical to success. Discover how to easily connect your cloud-based applications with each other and with your on-premise applications – in just days, without burdening specialist resources or resorting to custom programming. 
(WHITE PAPER) READ ABSTRACT |

Simplifying Contact Center Technology by Oracle Corporation

August 2008 - (Free Research)
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology. 
(WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

New Contact Center Metrics to Fit Busy New Customers by Aspect

March 2014 - (Free Research)
View this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media. 
(EGUIDE) READ ABSTRACT |

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