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Airline Personnel Fain Quick, Easy Access to Flight Information on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) When Sun Country Airlines needed a solution to give employees data about flights and information to improve customer service and operations management, they turned to Blackberry. The Solution? Six highly useful applications were created for 50 BlackBerry smartphones to help airline employees check everything from delayed flights to lost baggage.  (CASE STUDY) READ ABSTRACT |

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.  (CASE STUDY) READ ABSTRACT |

Enterprise Data Services in SOA using ODI Suite by Oracle Corporation February 01, 2009 - (Free Research) This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing how just how valuable, and complex, business data is for the businesses that rely on it.  (WHITE PAPER) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

A Practical Guide to Measuring Customer Satisfaction in the Contact Center by Interactive Intelligence, Inc. December 14, 2009 - (Free Research) In this paper learn how a single bad experience with a contact center may result in a customer being lost for life, something that companies cannot afford.  (WHITE PAPER) READ ABSTRACT |

Podcast: Integrating Customer Contact Preferences into your CRM System by Gryphon Networks December 14, 2009 - (Free Research) This podcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.  (PODCAST) READ ABSTRACT |

Integrating Customer Contact Preferences into your CRM System by Gryphon Networks December 14, 2009 - (Free Research) This webcast shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.  (WEBCAST) READ ABSTRACT |

CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM November 30, 2009 - (Free Research) This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.  (WHITE PAPER) READ ABSTRACT |

Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers by inContact December 03, 2009 - (Free Research) This paper examines current economic and business trends as well as challenges impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions and more.  (WHITE PAPER) READ ABSTRACT |

Heinz Uses Wireless Technology to Gain Retail Advantage by BlackBerry February 26, 2009 - (Free Research) Heinz wanted to speed up and improve the quality of scorecard information they gathered about Heinz brands in retail stores; so they used the Electronic Retail Audit solution on BlackBerry devices to provide brokers with accurate feedback.  (CASE STUDY) READ ABSTRACT |

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Mobile Contact List for Blackberry Smartphones Is the Right Insurance for Busy Financial Institution by BlackBerry February 26, 2009 - (Free Research) City Securities Corporation wanted an easy way to maintain a current list of PIN numbers to enable their members to communicate using their BlackBerry smartphones - even in the event of a disaster. Read this case study to find out how PINpoint, an application from Tenet Computer Group, helped them overcome this issue.  (CASE STUDY) READ ABSTRACT |

Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo by ZoomInfo May 19, 2009 - (Free Research) In today's economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo.  (DEMO)

Security Intelligence: Essential Decision Support for Security, Compliance and Risk Management Operations by SenSage Inc. December 01, 2009 - (Free Research) The digital infrastructure used by businesses and governments is more sophisticated, more complex and more vital than ever. Read this paper to learn about Security Intelligence and Event Data Warehouse solutions that are purpose-built to address the decision support requirements of security, risk, and compliance operations.  (WHITE PAPER) READ ABSTRACT |

Oracle Database 11g for Data Warehousing and Business Intelligence by Oracle Corporation October 2007 - (Free Research) This white-paper provides an overview of Oracle Database 11g's capabilities for data warehousing, and discuses its key features and technologies. Discover how to integrate information, perform fast queries, scale to very large data volumes, and more.  (WHITE PAPER) READ ABSTRACT |

Architecting Cost-effective Scalable Oracle Data Warehouses by Sun Microsystems, Inc. May 2009 - (Free Research) This paper describes reference configuration and sizing information for Oracle data warehouses on Sun servers for small, medium, and large solutions to meet business intelligence/data warehouse needs.  (WHITE PAPER) READ ABSTRACT |

Warehouse Management Today: Balancing Financial Pressures and Growing Demands by SAP AG January 2009 - (Free Research) This paper explains why a warehouse management system (WMS) is one of the key technologies required to create a successful adaptive supply chain network. This system enables the extended warehouse to sense and respond to a variety of business requirements and meet complex and changing customer needs.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Data Warehousing Basics for SQL Server Analysis Services by Flowerfire, Inc. November 2009 - (Free Research) In this transcript of the "Data Warehousing Basics for SQL Server Analysis Services" webcast, learn how to build your data warehouse for your SQL Server environment. Discover the necessary steps involved and learn about major concepts, including relational data warehousing and supported SQL Server Analysis Services (SSAS) storage formats.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Podcast: Data Warehousing Basics for SQL Server Analysis Services by Flowerfire, Inc. November 2009 - (Free Research) In this expert podcast, learn how to build your data warehouse for your SQL Server environment. Discover the necessary steps involved and learn about major concepts, including relational data warehousing and supported SQL Server Analysis Services (SSAS) storage formats.  (PODCAST) READ ABSTRACT |

Data Warehousing Basics for SQL Server Analysis Services by Flowerfire, Inc. November 2009 - (Free Research) In this expert webcast, learn how to build your data warehouse for your SQL Server environment. Discover the necessary steps involved and learn about major concepts, including relational data warehousing and supported SQL Server Analysis Services (SSAS) storage formats.  (WEBCAST) READ ABSTRACT |

E-Book: How to Evaluate Data Warehouse Appliances by Sybase, Inc. October 2009 - (Free Research) Business Intelligence and analytics remain top priorities for organizations seeking to increase revenues and cut costs, but these systems often require a data warehouse to feed them correct and relevant information. This E-Book provides detailed expert advice on how to evaluate, select and prepare your organization for a data warehouse appliance.  (EBOOK) READ ABSTRACT |

Task and Resource Management - Optimizing Your Warehouse Operations with SAP® R/3® TRM by CDC Global Services - Catalyst November 2009 - (Free Research) This white paper is designed to give warehouse operations managers and IT managers a useful framework for understanding SAP's Task and Resource Management (TRM) application. It presents an overview of TRM and its unique capabilities and benefits to provide key insight into which organizations will reap the highest value from TRM.  (WHITE PAPER) READ ABSTRACT |

Case Study: Brown-Forman Implements a Warehouse Automation Solution with RF Capabilities by CDC Global Services - Catalyst November 2009 - (Free Research) Read this case study to learn how by leveraging Catalyst's expertise in SAP R/3 systems integration and remote data collection using SAP console, Brown-Forman was able to increase shipping throughput, improve space utilization, decrease shipping errors, improve inventory accuracy and stock rotation, and more.  (CASE STUDY) READ ABSTRACT |

The Great Debate: Buy Versus Build by Oracle Corporation June 2009 - (Free Research) This white paper explores the relative pros and cons of deploying pre-built analytic applications from Oracle versus building a custom data warehouse against Oracle E-Business Suite, PeopleSoft, Siebel or similar systems.  (WHITE PAPER) READ ABSTRACT |

Extend SAP Warehouse Management Capabilities: Kubota Tractors Implements SAP® Console by CDC Global Services - Catalyst November 2009 - (Free Research) This case study explains how Kubota turned to Catalyst to implement SAP® Console Technology and extend SAP warehouse management capabilities. Read on to learn how Catalyst was able to deliver this inside four months, ensuring no loss of business and driving significant benefits throughout the business.  (CASE STUDY) READ ABSTRACT |

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