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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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A More Social Contact Center by LogMeIn, Inc.

March 25, 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

Business Edition 6000 Business Data Sheet by Cisco Systems, Inc.

October 28, 2011 - (Free Research)
Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems. 
(VIDEOCAST) READ ABSTRACT |

Business Edition 6000 Business Data Sheet by Cisco Systems, Inc.

September 07, 2011 - (Free Research)
Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems. 
(VIDEOCAST) READ ABSTRACT |

Red Hat JBoss Fuse: Data Sheet by Red Hat

October 15, 2013 - (Free Research)
In this informative data sheet, you can learn all about Red Hat JBoss Fuse, a comprehensive, standards-based integration platform that can be configured with any combination of components for a customizable IT footprint. Read on now to explore the functional components, the key features and benefits, and more! 
(WHITE PAPER) READ ABSTRACT |

[How to] Do More with Less- The CCSS Cheat Sheet to Optimal Systems Management by CCSS

March 30, 2012 - (Free Research)
Access today’s cheat sheet to discover top strategies on how you can improve the efficiency of your systems management environment and become more productive. 
(WHITE PAPER) READ ABSTRACT |

SUSE Studio standard data sheet by SUSE

December 01, 2011 - (Free Research)
This data sheet discusses the key tasks involved in the application lifecycle. Learn how you can reduce time spent on deployment and routine maintenance with pre-configured templates. 
(DATA SHEET) READ ABSTRACT |

SUSE lifecycle management server data sheet by SUSE

July 01, 2011 - (Free Research)
As if the process of building and installing software isn't difficult enough, deployed software systems require proper maintenance throughout their lifetimes. This data sheet describes a management server and its key characteristics that can assist in this process. 
(DATA SHEET) READ ABSTRACT |

Endpoint Protection Cheat Sheet by Webroot

August 28, 2012 - (Free Research)
Consult this cheat sheet to discover a revolutionary approach to cloud security. Find out more about some of the key advantages and fast facts regarding, deployment and performance, threat detection and remediation and more. 
(WHITE PAPER) READ ABSTRACT |

IBM PureApplication System Data Sheet by IBM

March 31, 2013 - (Free Research)
This data sheet introduces an application platform system that comes with integrated expertise, allowing you to reduce IT inefficiencies, simplify management, speed the development and delivery of new services, and more. 
(DATA SHEET) READ ABSTRACT |

IBM Smart Analytics System 1050 and 2050 Data Sheet by IBM

March 16, 2011 - (Free Research)
This 4 page data sheet provides an overview of the 1050 and 2050 systems, IBM's cost effective solutions for the midmarket and for departments looking to quickly deploy analytics and business intelligence capabilities on a powerful warehousing foundation. 
(DATA SHEET) READ ABSTRACT |

Oracle Solaris 11 Administrator's Cheat Sheet by Oracle Corporation

July 24, 2012 - (Free Research)
Access this cheat sheet to find step-by-step instructions for installing and configuring Oracle Solaris 11. 
(DATA SHEET) READ ABSTRACT |

Data Sheet: Hitachi Virtual Storage Platform by Hitachi Data Systems

December 21, 2010 - (Free Research)
The Hitachi Virtual Storage Platform is the only 3D scaling storage platform designed for all data types. With the unique management capabilities of Hitachi Command Suite software, it transforms the data center. Access the data sheet now to learn more. 
(DATA SHEET) READ ABSTRACT |

Data Sheet: Trend Micro Deep Security 7 by Trend Micro

October 21, 2009 - (Free Research)
This data sheet outlines the benefits of Trend Micro Deep Security, which provides server security in physical, virtual, and cloud computing environments. This comprehensive solution also protects applications, operating systems, web applications, and enterprise systems from attacks. 
(DATA SHEET) READ ABSTRACT |

JBoss Enterprise BRMS Data Sheet by Red Hat

July 20, 2012 - (Free Research)
<p>The JBoss Enterprise BRMS platform combines business rules, business process management (BPM), and complex event processing (CEP) in a single open source distribution. Read this data sheet to learn how the the unique features of JBoss' enterprise BRMS platform can benefit your organization.</p> 
(DATA SHEET) READ ABSTRACT |

Deploying a Contact Center in the Cloud - A Guide to Best Practices by Genesys

July 31, 2012 - (Free Research)
To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data by Global Knowledge

June 21, 2013 - (Free Research)
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system in order to to capture call information and store it in a database for reporting purposes. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 24, 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

Configuration Cheat Sheet for the New vSphere Web Client by Global Knowledge

January 28, 2014 - (Free Research)
Check out this detailed cheat sheet which will guide you as you dive into the new vSphere Web Client, and will help you to perform tasks that are not possible on the Windows-based client. 
(WHITE PAPER) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM

January 31, 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Contact Center Consolidation by CosmoCom, Inc.

March 2008 - (Free Research)
Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation. 
(BOOK) READ ABSTRACT |

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect

August 2010 - (Free Research)
This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 
(WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

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