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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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A More Social Contact Center by LogMeIn, Inc.

March 25, 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

Business Edition 6000 Business Data Sheet by Cisco Systems, Inc.

October 28, 2011 - (Free Research)
Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems. 
(VIDEOCAST) READ ABSTRACT |

Business Edition 6000 Business Data Sheet by Cisco Systems, Inc.

September 07, 2011 - (Free Research)
Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems. 
(VIDEOCAST) READ ABSTRACT |

Red Hat JBoss Fuse: Data Sheet by Red Hat

October 15, 2013 - (Free Research)
In this informative data sheet, you can learn all about Red Hat JBoss Fuse, a comprehensive, standards-based integration platform that can be configured with any combination of components for a customizable IT footprint. Read on now to explore the functional components, the key features and benefits, and more! 
(WHITE PAPER) READ ABSTRACT |

[How to] Do More with Less- The CCSS Cheat Sheet to Optimal Systems Management by CCSS

March 30, 2012 - (Free Research)
Access today’s cheat sheet to discover top strategies on how you can improve the efficiency of your systems management environment and become more productive. 
(WHITE PAPER) READ ABSTRACT |

IBM PureApplication System Data Sheet by IBM

March 31, 2013 - (Free Research)
This data sheet introduces an application platform system that comes with integrated expertise, allowing you to reduce IT inefficiencies, simplify management, speed the development and delivery of new services, and more. 
(DATA SHEET) READ ABSTRACT |

NSA Series data sheet by Dell Software

June 30, 2013 - (Free Research)
In this data sheet, see how your organization can be both secure and productive without compromising network performance thanks to Dell's SonicWALL™ NSA Series next-generation firewalls. 
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SUSE Studio standard data sheet by SUSE

December 01, 2011 - (Free Research)
This data sheet discusses the key tasks involved in the application lifecycle. Learn how you can reduce time spent on deployment and routine maintenance with pre-configured templates. 
(DATA SHEET) READ ABSTRACT |

SUSE lifecycle management server data sheet by SUSE

July 01, 2011 - (Free Research)
As if the process of building and installing software isn't difficult enough, deployed software systems require proper maintenance throughout their lifetimes. This data sheet describes a management server and its key characteristics that can assist in this process. 
(DATA SHEET) READ ABSTRACT |

Endpoint Protection Cheat Sheet by Webroot

August 28, 2012 - (Free Research)
Consult this cheat sheet to discover a revolutionary approach to cloud security. Find out more about some of the key advantages and fast facts regarding, deployment and performance, threat detection and remediation and more. 
(WHITE PAPER) READ ABSTRACT |

IBM Smart Analytics System 1050 and 2050 Data Sheet by IBM

March 16, 2011 - (Free Research)
This 4 page data sheet provides an overview of the 1050 and 2050 systems, IBM's cost effective solutions for the midmarket and for departments looking to quickly deploy analytics and business intelligence capabilities on a powerful warehousing foundation. 
(DATA SHEET) READ ABSTRACT |

Oracle Solaris 11 Administrator's Cheat Sheet by Oracle Corporation

July 24, 2012 - (Free Research)
Access this cheat sheet to find step-by-step instructions for installing and configuring Oracle Solaris 11. 
(DATA SHEET) READ ABSTRACT |

Data Sheet: Hitachi Virtual Storage Platform by Hitachi Data Systems

December 21, 2010 - (Free Research)
The Hitachi Virtual Storage Platform is the only 3D scaling storage platform designed for all data types. With the unique management capabilities of Hitachi Command Suite software, it transforms the data center. Access the data sheet now to learn more. 
(DATA SHEET) READ ABSTRACT |

Data Sheet: Trend Micro Deep Security 7 by Trend Micro

October 21, 2009 - (Free Research)
This data sheet outlines the benefits of Trend Micro Deep Security, which provides server security in physical, virtual, and cloud computing environments. This comprehensive solution also protects applications, operating systems, web applications, and enterprise systems from attacks. 
(DATA SHEET) READ ABSTRACT |

JBoss Enterprise BRMS Data Sheet by Red Hat

July 20, 2012 - (Free Research)
<p>The JBoss Enterprise BRMS platform combines business rules, business process management (BPM), and complex event processing (CEP) in a single open source distribution. Read this data sheet to learn how the the unique features of JBoss' enterprise BRMS platform can benefit your organization.</p> 
(DATA SHEET) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 10, 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Deploying a Contact Center in the Cloud - A Guide to Best Practices by Genesys

July 31, 2012 - (Free Research)
To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient. 
(WHITE PAPER) READ ABSTRACT |

How Cloud-Based Contact Centers Improve Customer Experience by Genesys

March 31, 2013 - (Free Research)
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies 
(WHITE PAPER) READ ABSTRACT |

Automating Customer Contact Centers to Gain Agility and Analytic Insights by Genesys

June 04, 2014 - (Free Research)
This informative white paper explores the components, advantages, and use cases for a virtual contact center. It also includes a checklist of 9 must-have virtual contact center features, so you know what to look for when evaluating a technology. 
(WHITE PAPER) READ ABSTRACT |

Five Simple Strategies to Make Your Contact Center a Success by Genesys

June 03, 2014 - (Free Research)
View this informative white paper to learn how to cost-effectively increase the level of service in your contact center with the right technology. Discover five best practices to make your call center a success. 
(WHITE PAPER) READ ABSTRACT |

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 24, 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect

August 10, 2010 - (Free Research)
This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 
(WHITE PAPER) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 06, 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
(WHITE PAPER) READ ABSTRACT |

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider by Aspect

January 31, 2014 - (Free Research)
Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution? 
(WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc.

November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. 
(BOOK) READ ABSTRACT |

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