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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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A More Social Contact Center by LogMeIn, Inc.

March 25, 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

Business Edition 6000 Business Data Sheet by Cisco Systems, Inc.

October 28, 2011 - (Free Research)
Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems. 
(VIDEOCAST) READ ABSTRACT |

Business Edition 6000 Business Data Sheet by Cisco Systems, Inc.

September 07, 2011 - (Free Research)
Cisco Unified Communications Manager Business Edition 6000 delivers the superior performance, system redundancy, and broad application integration you need. Ideally suited to businesses with 100 to 1000 employees, it's an ideal choice when migrating from analog, digital, or hybrid-PBX phone systems. 
(VIDEOCAST) READ ABSTRACT |

Red Hat JBoss Fuse: Data Sheet by Red Hat

October 15, 2013 - (Free Research)
In this informative data sheet, you can learn all about Red Hat JBoss Fuse, a comprehensive, standards-based integration platform that can be configured with any combination of components for a customizable IT footprint. Read on now to explore the functional components, the key features and benefits, and more! 
(WHITE PAPER) READ ABSTRACT |

Configuration Cheat Sheet for the New vSphere Web Client by Global Knowledge

January 28, 2014 - (Free Research)
Check out this detailed cheat sheet which will guide you as you dive into the new vSphere Web Client, and will help you to perform tasks that are not possible on the Windows-based client. 
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SUSE Studio standard data sheet by SUSE

December 01, 2011 - (Free Research)
This data sheet discusses the key tasks involved in the application lifecycle. Learn how you can reduce time spent on deployment and routine maintenance with pre-configured templates. 
(DATA SHEET) READ ABSTRACT |

SUSE lifecycle management server data sheet by SUSE

July 01, 2011 - (Free Research)
As if the process of building and installing software isn't difficult enough, deployed software systems require proper maintenance throughout their lifetimes. This data sheet describes a management server and its key characteristics that can assist in this process. 
(DATA SHEET) READ ABSTRACT |

Endpoint Protection Cheat Sheet by Webroot

August 28, 2012 - (Free Research)
Consult this cheat sheet to discover a revolutionary approach to cloud security. Find out more about some of the key advantages and fast facts regarding, deployment and performance, threat detection and remediation and more. 
(WHITE PAPER) READ ABSTRACT |

IBM Smart Analytics System 1050 and 2050 Data Sheet by IBM

March 16, 2011 - (Free Research)
This 4 page data sheet provides an overview of the 1050 and 2050 systems, IBM's cost effective solutions for the midmarket and for departments looking to quickly deploy analytics and business intelligence capabilities on a powerful warehousing foundation. 
(DATA SHEET) READ ABSTRACT |

Oracle Solaris 11 Administrator's Cheat Sheet by Oracle Corporation

July 24, 2012 - (Free Research)
Access this cheat sheet to find step-by-step instructions for installing and configuring Oracle Solaris 11. 
(DATA SHEET) READ ABSTRACT |

Data Sheet: Hitachi Virtual Storage Platform by Hitachi Data Systems

December 21, 2010 - (Free Research)
The Hitachi Virtual Storage Platform is the only 3D scaling storage platform designed for all data types. With the unique management capabilities of Hitachi Command Suite software, it transforms the data center. Access the data sheet now to learn more. 
(DATA SHEET) READ ABSTRACT |

[How to] Do More with Less- The CCSS Cheat Sheet to Optimal Systems Management by CCSS

March 30, 2012 - (Free Research)
Access today’s cheat sheet to discover top strategies on how you can improve the efficiency of your systems management environment and become more productive. 
(WHITE PAPER) READ ABSTRACT |

Data Sheet: Trend Micro Deep Security 7 by Trend Micro

October 21, 2009 - (Free Research)
This data sheet outlines the benefits of Trend Micro Deep Security, which provides server security in physical, virtual, and cloud computing environments. This comprehensive solution also protects applications, operating systems, web applications, and enterprise systems from attacks. 
(DATA SHEET) READ ABSTRACT |

JBoss Enterprise BRMS Data Sheet by Red Hat

July 20, 2012 - (Free Research)
<p>The JBoss Enterprise BRMS platform combines business rules, business process management (BPM), and complex event processing (CEP) in a single open source distribution. Read this data sheet to learn how the the unique features of JBoss' enterprise BRMS platform can benefit your organization.</p> 
(DATA SHEET) READ ABSTRACT |

Intel® Expressway Tokenization Broker Data Sheet by Intel

March 31, 2011 - (Free Research)
This doument provides details on how organizations can reduce PCI DSS scope and lower costs, by leveraging Intel® Expressway Tokenization Broker to manage Primary Account Number (PAN) data. Tokenization Broker is offered in conjunction with our industry-leading Intel® Expressway Service Gateway. 
(DATA SHEET) READ ABSTRACT |

Data Sheet: What's New in Red Hat Satellite 5.6? by Red Hat

October 24, 2013 - (Free Research)
Discover the new Red Hat Satellite 5.6 capabilities and features that provide administrators with the means to efficiently manage their systems, lowering per-system deployment and management costs. 
(WHITE PAPER) READ ABSTRACT |

VMware vSphere 5.5 Data sheet by Dell and VMware

August 31, 2013 - (Free Research)
This brief white paper explores a leading virtualization platform for building cloud infrastructures. Find out how this virtualization platform accelerates the shift to cloud computing for existing data centers and how it reinforces compatible public cloud offerings, forming the foundation for the industry's only hybrid cloud model. 
(WHITE PAPER) READ ABSTRACT |

Fusion-io ioDrive Data Sheet by Fusion-IO

February 16, 2009 - (Free Research)
Designed around a revolutionary silicon-based storage architecture known as ioMemory, the ioDrive is the world's most advanced NAND clustering technology with performance comparable to DRAM and storage capacity on par with today's hard disks, giving you the power to improve both memory capacity and storage performance by up to one thousand times. 
(DATA SHEET) READ ABSTRACT |

Hosted Contact Center and On-Premises Centers Demystified by Genesys

March 24, 2014 - (Free Research)
Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions. 
(EGUIDE) READ ABSTRACT |

Deploying a Contact Center in the Cloud: A Guide to Best Practices by Genesys

July 31, 2012 - (Free Research)
Modern organizations are often turning to cloud-based contact center models in order to engage with customers via more channels and access a wide range of features in a cost-effective manner. In this white paper from Ovum research, discover 10 best practices for deploying and managing a cloud-based contact center. 
(WHITE PAPER) READ ABSTRACT |

Seven Blueprints for Contact Center Modernization by Genesys

March 13, 2014 - (Free Research)
Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center. 
(WHITE PAPER) READ ABSTRACT |

The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 14, 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
(WHITE PAPER) READ ABSTRACT |

Comparing the total Cost of ownership of TDM and SIP Contact Centers by Genesys

November 30, 2012 - (Free Research)
This resource compares the total cost of ownership of traditional Time Division Multiplex (TDM) and Session Initiation Protocol (SIP) contact centers. Read on to learn how the right contact center infrastructure can lead the way for success. 
(WHITE PAPER) READ ABSTRACT |

Four Steps Toward Virtualizing Your Contact Center by Genesys

January 31, 2013 - (Free Research)
Customer experience is a key differentiator for businesses today, and as a result contact centers must manage to improve service quality while also doing more with less. Creating a virtual contact center allows companies to achieve both goals, by increasing efficiency while reducing total cost of ownership. 
(WHITE PAPER) READ ABSTRACT |

Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction by Five9

March 14, 2014 - (Free Research)
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center. 
(EGUIDE) READ ABSTRACT |

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