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Unified Communications: Strategic Value, Benefits and the Role of System Integrators by Hewlett-Packard Company

August 29, 2008 - (Free Research)
This white paper shows how current economic and technological trends increase the importance of efficient communication and collaboration processes for enterprises. Further, it demonstrates how unified communications (UC) can help companies to address these challenges. 
(WHITE PAPER) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 11, 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Managing and Optimizing the Call Center by Aspect

September 24, 2013 - (Free Research)
In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools. 
(EGUIDE) READ ABSTRACT |

Six Solutions for What's Keeping Executives Up at Night by Citrix Online- GoToAssist

October 06, 2011 - (Free Research)
This comprehensive white paper highlights six solutions to the issues support executives face on a daily basis. 
(WHITE PAPER) READ ABSTRACT |

Best Practices in Customer Experience Management by IBM

March 24, 2014 - (Free Research)
In this e-guide from the experts at SearchCRM.com, find out why social media has become a powerful tool for customer experience management (CEM), and discover what you can do to drive social media success. 
(EGUIDE) READ ABSTRACT |

The Evolving Role of the Business Analyst by IBM

June 03, 2008 - (Free Research)
With the advent of Service-Oriented Architecture (SOA), the business analyst now has to think about issues such as IT services and how to define business logic as rules for easier and faster change cycles. Thus, a new position called the business rules analyst has emerged. This article will examine the role of this new star in the business world. 
(TECHNICAL ARTICLE) READ ABSTRACT |

The Changing Role of IT and What to Do About It by CA Technologies.

March 31, 2014 - (Free Research)
According to recent research, only 11% of IT leaders see IT as a developer of new, innovative services. This is troubling news, as IT should want more than to resolve tickets and be the keeper of others' IT investments. But as more CIOs are reporting to CEOs, the time is right for IT to secure its position as a strategic partner for the business. 
(WHITE PAPER) READ ABSTRACT |

Transcript: The Changing Role of the CIO by Hewlett-Packard Company

April 02, 2013 - (Free Research)
This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Changing Role of the CIO by Hewlett-Packard Limited

November 28, 2012 - (Free Research)
This presentation transcript addresses the key challenges new CIOs face, their priorities in the role, how they can balance legacy systems with the need to drive change, and more. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Role of Software-Defined Networks in Cloud Computing by SearchSecurity.com

November 21, 2013 - (Free Research)
This expert guide breaks down the role of software-defined networks on a cloud computing environment. 
(EGUIDE) READ ABSTRACT |

The Role of Remote Management in Assuring IT Infrastructure Uptime by Raritan Inc.

January 2008 - (Free Research)
This white paper explores the role of remote management in ensuring IT infrastructure uptime and provides an in-depth explanation of the advantages and disadvantages of in-band tools, the operational advantages of remote management, and more. 
(WHITE PAPER) READ ABSTRACT |

The Changing Role of Network Management - Keeping Pace with the New Demands of Virtualization and Cloud by EMC

June 2011 - (Free Research)
Read how new challenges in IT like virtualization and cloud computing are changing the role of Network Managers, who are now required to leverage automation and integrated solutions even further to adapt to these changes. Learn how EMC Ionix Network Solutions help Network Managers overcome these challenges. 
(WHITE PAPER) READ ABSTRACT |

The Role of Technical Computing in IT and Big Data by IBM

November 2013 - (Free Research)
This on-demand webcast examines how technical computing strategies can help you process, manage, and analyze growing data volumes and varieties. Tune in today to uncover the role of technical computing in IT and big data. 
(WEBCAST) READ ABSTRACT |

Rethinking VDI: The Role of Client-Hosted Virtual Desktops by Virtual Computer, Inc.

February 2011 - (Free Research)
This paper examines how personal computers are now an essential business tool in most organizations. But as the PC assumes an increasingly critical role in everyday business activity, the demands on IT staff are greatly intensified. 
(WHITE PAPER) READ ABSTRACT |

Contact Center's Strategic Role Within Broader CEM Initiatives by Five9

March 2014 - (Free Research)
This expert e-guide provides best practices for connecting the contact center and IT departments for stronger collaboration and overall CEM success.  Learn more about the strategic role the contact center can play in overall CEM initiatives by reading now. 
(EGUIDE) READ ABSTRACT |

Making Healthcare Reform Work: The Essential Role of HIM and Clinical Documentation by Nuance

January 2014 - (Free Research)
This expansive guide describes the essential role of HIM and clinical documentation in healthcare reform. 
(WHITE PAPER) READ ABSTRACT |

Automation in ALM: The Changing World of Test, Thanks to Automation by Hewlett-Packard Company

February 2012 - (Free Research)
Read this e-book to discover a series of expert articles covering: six tips for selecting automated test tools for Agile development; when it's appropriate to automate testing and best practices for implementation; the important role of automated UI testing in exploratory testing; and how automation is changing the role of the software tester. 
(EBOOK)

The Role of Integrated Requirements Management in Software Delivery by IBM

October 2007 - (Free Research)
This paper is about the critical role that integrated requirements management can play in helping to ensure that your business goals and IT investment are continuously aligned. 
(WHITE PAPER) READ ABSTRACT |

The Role of Data Integration and Quality Management in NIEM by Information Builders

May 2013 - (Free Research)
Check out this paper today to investigate how the National Information Exchange Model (NIEM) has grown. Learn about the challenges it was designed to overcome and of the important role that enterprise integration and data quality management technologies play in the execution of NIEM initiatives. 
(WHITE PAPER) READ ABSTRACT |

The Role of Linux in Datacenter Modernization by Red Hat

August 2013 - (Free Research)
This IDC whitepaper examines how today’s datacenters are adapting to and leveraging changing technologies and how Linux can act as an enabler for this evolution. 
(WHITE PAPER) READ ABSTRACT |

eBook: ALM Trends: Requirements and the role of business analysts by IBM

November 2011 - (Free Research)
Agile organizations look for ways to overcome obstacles associated with requirements management. These two tip guides look at trends in requirements management tools and the changing role of the business analyst. 
(EBOOK)

Onboarding: The critical role of hiring managers by SuccessFactors

December 2013 - (Free Research)
This white paper explores how onboarding optimizes the value of new employees and describes evidence-based best practices that hiring managers should follow to fuel onboarding success. 
(WHITE PAPER) READ ABSTRACT |

Building a Best-Run Finance Organization by SAP America, Inc.

June 2008 - (Free Research)
This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations. 
(WHITE PAPER) READ ABSTRACT |

The Role of ERP in Globalization by SAP America, Inc.

September 2008 - (Free Research)
This whitepaper examines the role of ERP in Globalization in detail, outlining steps to improve current strategies to meet the changing face of the global business of today ...and tomorrow. 
(EBOOK) READ ABSTRACT |

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