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Sage ERP X3 Helps Aceto Corporation Manage Complicated Compliance Regulations by Sage North America

October 08, 2010 - (Free Research)
This case study explains how with Sage ERP X3, Aceto Corporation’s business processes are streamlined and automated. The company is finding it easier to comply with the financial reporting responsibilities placed on publicly-traded companies. Read on to learn how Aceto benefited from Sage ERP X3. 
(CASE STUDY) READ ABSTRACT |

Pharmaceutical Services Company Accelerates Virtual Desktops by Cisco Systems, Inc.

July 11, 2012 - (Free Research)
This case study demonstrates how Quintiles Pharmaceutical Services extended WAN optimization to 100 percent of their virtual desktop infrastructure and improved traffic flow with their existing bandwidth, allowing for secure and centralized data and access control, and high levels of employee satisfaction. 
(CASE STUDY) READ ABSTRACT |

Validation Process and Compliance Support with IBM Maximo Asset Management in Regulated Industries by IBM

December 08, 2010 - (Free Research)
While there is no single method to guarantee software compliance, IBM Maximo® Asset Management can provide e-signature and e-record (audit trail) capabilities that support efforts to comply with regulations and guidelines related to e-records and e-signatures. 
(WHITE PAPER) READ ABSTRACT |

Why Life Sciences need Integrated Information Governance more than Ever by RSD

February 16, 2012 - (Free Research)
Across all industries, organizations are adopting information governance solutions to address challenges at the intersection of two trends: an explosion of content and the expansion of regulations and business requirements. This resource explores the nature of these challenges within the pharmaceutical industry. 
(WHITE PAPER) READ ABSTRACT |

Pharmaceutical Company Meets RTOs, RPOs and Regulatory Requirements with Veeam by Veeam Software

May 02, 2014 - (Free Research)
Check out this case study involving pharmaceutical giant JGL and how they overcame their VM backup and replication challenges by implementing Veeam software. 
(CASE STUDY) READ ABSTRACT |

AMAG Pharmaceuticals by Virtual Computer, Inc.

January 01, 2011 - (Free Research)
Discover how AMAG Pharmaceuticals achieved 56% in external desktop support savings and met their mobility needs while avoiding costly infrastructure investments with Intelligent Desktop Virtualization (IDV). Read this case study to find out why AMAG chose IDV instead of traditional server-hosted VDI. 
(WHITE PAPER) READ ABSTRACT |

In the Interest of the Patient by IBM Line of Business

February 2008 - (Free Research)
This paper explores how by collaborating and sharing data, the two industries can realize the full value of the information they collect--and improve patient treatments. 
(WHITE PAPER)

Leading Pharmaceutical Company Reduces Costs to Meet CFR Compliance Through Digital Signature Implementation by Hexaware Technologies

October 2011 - (Free Research)
In this brief case study, discover eSignature's method of capturing electronic signatures at appropriate points in the work flows, storing relevant information, and enabling an audit trail to be retrieved for each applicable asset. 
(CASE STUDY) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Case Study from IDC: Speeding the Cure: Kalypsys Deploys Xerox DocuShare CPX to Accelerate Drug Development by Xerox DocuShare

May 2008 - (Free Research)
Learn how Kalypsis, a clinical stage pharmaceutical company, is leveraging Xerox DocuShare Enterprise Content Management to control content for regulatory operations and clinical trials. 
(CASE STUDY) READ ABSTRACT |

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

Adaptive Security for the Health/Pharma Vertical by Juniper Networks, Inc.

April 2011 - (Free Research)
Healthcare and pharmaceutical organizations are more sophisticated than ever before; but with that sophistication, they also face new challenges. 
(WHITE PAPER) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

8 Essentials of Business Analytics by SAS

July 2010 - (Free Research)
Leading banks use business analytics to predict and prevent credit fraud, saving millions. Retailers use business analytics to predict the best location for stores and how to stock them. But these advanced business applications tell only part of the story. What's going on inside these market-leading companies that sets them apart? 
(WHITE PAPER) READ ABSTRACT |

Choosing the Right Enterprise Resource Planning (ERP) System: How to Avoid the 7 Fatal Flaws by CDC Software - Ross Enterprise

November 2008 - (Free Research)
This paper explains the importance of choosing the Right Enterprise Resource Planning (ERP) System to avoid the 7 Fatal Flaws. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc.

March 2008 - (Free Research)
Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation. 
(BOOK) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc.

November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. 
(BOOK) READ ABSTRACT |

Simplifying Contact Center Technology by Oracle Corporation

August 2008 - (Free Research)
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Costs: The Case for Telecommuting Agents by Avaya Inc.

April 2008 - (Free Research)
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. 
(WHITE PAPER) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
(WHITE PAPER) READ ABSTRACT |

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys

March 2008 - (Free Research)
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. 
(WHITE PAPER) READ ABSTRACT |

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