This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date. 

White papers are one of the most misunderstood, miswritten and misused marketing tools available. While many companies think they need a white paper, few manage to write, design or use them to their full potential. This podcast outlines eight key steps to take when writing a white paper and what you should do once the paper is written. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

<p>Read this white paper to discover how investing in tools that optimize enterprise resource planning (ERP) software can enhance procure to pay (P2P) spending compliance and curb maverick spending.</p> 

Read this white paper to learn about Enterprise Cloud Services for SAP applications, scalable solutions offered on a three-month to multi-year contract on a pay-per-month, per-user, or per-instance pricing. Discover the many benefits these flexible services can offer your organisation.  

The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. 

This white paper examines the benefits they have noticed so far and the tradeoffs that they hadn't anticipated. Discover the top challenges these organizations face and the technologies they are considering to address them. 

<p>Read this white paper to learn how many companies have been able to eliminate the inconsistency associated with objective performance, pay, and promotion decisions by calibrating employee ratings across the enterprise. Become aware of the challenges involved and how find tips on how to overcome them.</p> 

Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 

<p>Only now are small and mid-sized businesses jumping on the virtualisation bandwagon. This white paper examines recent server advances that make virtualisation possible for the SMB and provides five key tips to help companies map out their virtualisation course.</p> 

Read this white paper to learn the appropriate metrics to use when analyzing workforce turnover and retention data, how to define them, and how to increase their value. 

Server virtualization has become a strategic initiative in many organizations.  However, virtual server data protection and management has emerged as a key barrier to success in many data centers and CIOs are starting to pay attention.  This whitepaper covers what every CIO should be asking about virtual server data protection.