Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Five Steps to Ensuring a Successful VoIP Migration by inContact September 22, 2010 - (Free Research) This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you.  (WHITE PAPER) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp. February 17, 2010 - (Free Research) Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them.  (WHITE PAPER) READ ABSTRACT |

Best Practices for a contact center technology overhaul by Contactual (Now 8x8, Inc.) June 10, 2011 - (Free Research) Tap into the expert advice in this eBook to choose technology that will help you leverage multiple contact channels, effectively monitor agent interaction and deliver an excellent customer experience.  (EBOOK) READ ABSTRACT |

7 Steps for a Successful GroupWise Migration to Exchange 2010 and BPO by Quest Software, now a part of Dell October 26, 2010 - (Free Research) In this new white paper by Quest Software, learn seven steps for a seamless migration from GroupWise to Exchange 2010. Discover Exchange 2010’s key features, and read about the challenges you face when planning your migration.  (WHITE PAPER) READ ABSTRACT |

Seven Steps for a Successful GroupWise Migration to Exchange 2010 and BPO by Quest Software, now a part of Dell September 15, 2010 - (Free Research) In this new white paper by Quest Software, learn seven steps for a seamless migration from GroupWise to Exchange 2010. Discover Exchange 2010’s key features, and read about the challenges you face when planning your migration.  (WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc. May 2008 - (Free Research) Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.  (WHITE PAPER) READ ABSTRACT |

Identity Finder Enterprise Suite 4.5 by Identity Finder, LLC July 2010 - (Free Research) Identity Finder accurately finds and allows remediation of sensitive data across desktops, laptops, servers, databases, and websites. This can be performed agent or agentlessly with full dynamic policy and reporting capability.  (TRIAL SOFTWARE) READ ABSTRACT |

Migration and Security in SOA by Torry Harris Business Solutions March 2009 - (Free Research) It is estimated that 90% of most external attacks take advantage of known vulnerabilities and misconfigured systems. This white paper provides comprehensive guidance on integrating security and access-control best practices into your SOA and WSOA initiatives. It includes such topics as access control and SOA security implementation models.  (WHITE PAPER) READ ABSTRACT |

CORE IMPACT Pro V10 by Core Security Technologies December 2009 - (Free Research) Please join Core Security for a live demonstration of CORE IMPACT Pro, the most comprehensive product for performing security assurance testing on an organization’s network systems, endpoint systems, end users and web applications.  (PRODUCT DEMO) READ ABSTRACT |

ISM December 2012 by SearchSecurity.com December 2012 - (Free Research) In this month's issue, Information Security magazine contributor and award-winning technology journalist, Robert Lemos, explores this rapidly expanding market and shows you exactly how to profit from Zero-day exploits.  (JOURNAL ARTICLE) READ ABSTRACT |

IBM Internet Security Systems X-Force® 2008 Mid-Year Trend Statistics by IBM July 1967 - (Free Research) Read this white paper to discover the implications, so you can enhance information security for the rest of 2008 and beyond.  (WHITE PAPER) READ ABSTRACT |

New Insider Threat Emerges in the New Economy by Lumension February 2009 - (Free Research) Learn how employees and partners are engaging with IT assets and intellectual property.  (WHITE PAPER) READ ABSTRACT |

Oracle IT Reaps the Benefits of Storage Modernization by Oracle Corporation UK Ltd December 2012 - (Free Research) Check out this case study for an in-depth look at Oracle's migration to optimized storage and the cost and efficiency benefits they now enjoy.  (WHITE PAPER) READ ABSTRACT |

Solution Brief - Reduce cost by rationalizing your mainframe software portfolio by CA Technologies. July 2011 - (Free Research) This white paper recommends a nine-step methodology for taking control of your mainframe environment. Discover potential risks you may be inadvertently exposing your company to and learn how to reduce costs by consolidating your software.  (PRODUCT OVERVIEW) READ ABSTRACT |

Google Apps Sync for Microsoft Outlook by Google March 2011 - (Free Research) This paper provides an overview of Google Apps Sync for Microsoft Outlook, which eases the transition to Google Apps by providing all the benefits of the Google cloud to users of Outlook.  (WHITE PAPER) READ ABSTRACT |

Least Privilege Application Compatibility for Windows 7 Migrations by BeyondTrust Corporation June 2010 - (Free Research) This whitepaper will give you an overview of the new technology built into Windows 7 operating systems, and how this technology can help your enterprises complete your migration. We will also surface some of the confusion around what those technologies mean from a security perspective.  (WHITE PAPER) READ ABSTRACT |

Quest MessageStats™ by Quest Software, now a part of Dell Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT)

Deploying BlackBerry Enterprise Server Express by BlackBerry March 2010 - (Free Research) Learn how BlackBerry® Enterprise Server Express can help you get the most out of your BlackBerry® smartphone. From smartphone applications to help you do more of what you love, to connecting you to business applications.  (WEBCAST) READ ABSTRACT |

IBM committed to supporting HP-UX for years to come by IBM June 2011 - (Free Research) IBM committed to supporting HP-UX for years to come says Inhi Suh, IBM VP Info Mgmt Product Strategy.  (WHITE PAPER)

Cost-Saving Tips for Contact Centers by Five9 May 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc. July 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.  (WEBCAST) READ ABSTRACT |

Workforce Management in a contact centre by Aspect June 2012 - (Free Research) In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.  (WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc. July 2008 - (Free Research) This white paper provides the three best practices for today's profitable contact centers.  (WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc. November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.  (WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.  (WHITE PAPER) READ ABSTRACT |

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