<p>Application lifecycle management (ALM) tools are essential for managing development environments and distributed teams, and ensuring timely, resource-efficient software delivery. But choosing the right ALM tools can be challenging. Read this ALM Decision Matrix to get advice on which ALM vendors to shortlist, consider, and explore.</p> 

Deploying cloud computing across your infrastructure has never been easier. This video shows you how. 

McKesson is a true converged infrastructure success story. In this resource, get the details on how this healthcare industry player upgraded it's server environment, resulting in improved data growth, reduced and deployment time. 

This issue examines how network managers can simplify their management tools gather from the network through the use of protocols like NetFlow and IPFIX and hardware like matrix switches. Learn how network managers are adopting new tools that give them better control over virtualized infrastructure, cloud environment and multi-vendor networks. 

This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 

This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output. 

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts. 

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date. 

This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data.