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How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company)

October 2005 - (Free Research)
The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. 
(WHITE PAPER) READ ABSTRACT |

Transform Data Center Economics and Meet Dynamic Business Demands: The Business Case for HP BladeSystem Matrix by Red Hat and HP

April 2011 - (Free Research)
This paper is designed to help you understand the business case for HP BladeSystem Matrix, a converged infrastructure platform for delivering shared services. 
(WHITE PAPER) READ ABSTRACT |

Social channels changing contact center certification by Salesforce.com

March 2012 - (Free Research)
In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications. 
(EGUIDE) READ ABSTRACT |

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance by Avaya

November 2013 - (Free Research)
This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Costs: The Case for Telecommuting Agents by Avaya Inc.

April 2008 - (Free Research)
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. 
(WHITE PAPER) READ ABSTRACT |

From Cold to Hot: Lead Nurturing Programs That Generate Sales by Vtrenz, Inc

August 2008 - (Free Research)
This white paper explains the importance of lead nurturing–in the lead management process. It discusses best practices for nurturing leads in today's competitive business environment, and offers advice for implementing a lead-nurturing program. 
(WHITE PAPER) READ ABSTRACT |

Decision Matrix: Selecting an Enterprise Content Management Vendor (Competitor Focus) by EMC Corporation

May 2008 - (Free Research)
Due to demand from enterprises which want to invest in the most appropriate Content Management solution, Datamonitor has developed the ECM Decision Matrix and selection tool. 
(WHITE PAPER) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Technology value matrix: Human Resources solutions by ComputerWeekly.com

October 2012 - (Free Research)
Recent developments in programming languages and platforms made HR solutions more user friendly and easier to deploy and manage, says analyst Nucleus Research. 
(ANALYST REPORT) READ ABSTRACT |

HP CloudSystem Matrix Video Burst IT Capacity with HP CloudSystem Matrix by HP & Intel®

May 2012 - (Free Research)
This brief video provides important considerations and best practices for IT cloud adoption. View how your IT enterprise can leverage the cloud to achieve extra capacity, global reach and user transparency. 
(WEBCAST) READ ABSTRACT |

HP Matrix Operating Environment for a Converged Infrastructure by HP & Intel®

March 2011 - (Free Research)
This innovation primer details how your organization can respond instantly to business demands with shared-services infrastructure management. 
(WHITE PAPER) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect

January 2008 - (Free Research)
ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales. 
(CASE STUDY) READ ABSTRACT |

HP BladeSystem Matrix: Delivering the Converged Infrastructure by HP & Intel®

September 2010 - (Free Research)
IT organizations that find server deployment complex and inefficient are looking at new options, such as HP's BladeSystem Matrix. Using this converged infrastructure approach, organizations can reduce acquisition costs for servers, storage and network infrastructure, while reducing total cost of ownership. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Provision Infrastructure in minutes -- The Business Case for HP CloudSystem Matrix by HP & Intel®

August 2013 - (Free Research)
This white paper outlines the potential capital and operational cost benefits of deploying IaaS for your private and hybrid clouds. Realize how this strategy simplifies optimization and provisioning enabling you to better meet today's dynamic business demands. 
(WHITE PAPER) READ ABSTRACT |

Change Management Best Practices for the Engineering and Construction Industry by Oracle Corporation

April 2009 - (Free Research)
The purpose of this white paper is to highlight best practices of identifying and managing changes that might occur on a construction project, and provide a process to effectively manage changes on construction projects. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Home Agents by Avaya Inc.

June 2008 - (Free Research)
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. 
(WHITE PAPER) READ ABSTRACT |

BI: Drive competitive advantage with high-quality data by IBM

January 2012 - (Free Research)
Find out how to overcome the business intelligence initiative challenge of low-quality data in this expert e-guide with strategies such as translation matrix entries and historical data scrubbing. 
(EGUIDE) READ ABSTRACT |

Command your Infrastructure Like a Visionary: HP Integrity Servers Deliver the First Mission-Critical Converged Infrastructure by HP & Intel®

May 2010 - (Free Research)
Blade Scale architecture is anchored by the world’s first mission-critical converged infrastructure and serves up a unified blade architecture from x86 to HP Superdome, always-on resiliency, FlexFabric, Matrix Operating Environment and others. This white paper provides the inside information you need. 
(WHITE PAPER) READ ABSTRACT |

FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)
Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 
(WHITE PAPER) READ ABSTRACT |

HP CloudSystem Matrix: Managing at a Higher Level by Hewlett-Packard Company

July 2011 - (Free Research)
This white paper examines IT management challenges from a fundamental and system standpoint. In addition, it introduces the concept of a service-oriented and automated approach to IT management. 
(WHITE PAPER)

HP CloudSystem Matrix: Building a Private Cloud by Hewlett-Packard Company

July 2011 - (Free Research)
Check out this white paper and begin to understand how you can be successful in your private cloud adoption. 
(WHITE PAPER)

HP CloudSystem Matrix: Building a Private Cloud by Hewlett-Packard Company

May 2012 - (Free Research)
This white paper highlights an easy to deploy and use, cloud ready IT infrastructure well suited for today’s enterprise IT. 
(WHITE PAPER) READ ABSTRACT |

Technology value matrix : ERP by ComputerWeekly.com

November 2012 - (Free Research)
Analyst group Nucleus Research looks at the latest trends in enterprise resource planning (ERP) and discusses the best performing suppliers. 
(ANALYST REPORT) READ ABSTRACT |

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