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Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc..
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Transform Data Center Economics and Meet Dynamic Business Demands: The Business Case for HP BladeSystem Matrix by Red Hat and HP

April 01, 2011 - (Free Research)
This paper is designed to help you understand the business case for HP BladeSystem Matrix, a converged infrastructure platform for delivering shared services. 
(WHITE PAPER) READ ABSTRACT |

How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company)

October 2005 - (Free Research)
The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions. 
(WHITE PAPER) READ ABSTRACT |

Decision Matrix: Selecting an Enterprise Content Management Vendor (Competitor Focus) by EMC Corporation

May 2008 - (Free Research)
Due to demand from enterprises which want to invest in the most appropriate Content Management solution, Datamonitor has developed the ECM Decision Matrix and selection tool. 
(WHITE PAPER) READ ABSTRACT |

HP CloudSystem Matrix Video Burst IT Capacity with HP CloudSystem Matrix by HP & Intel®

May 2012 - (Free Research)
This brief video provides important considerations and best practices for IT cloud adoption. View how your IT enterprise can leverage the cloud to achieve extra capacity, global reach and user transparency. 
(WEBCAST) READ ABSTRACT |

HP Matrix Operating Environment for a Converged Infrastructure by HP & Intel®

March 2011 - (Free Research)
This innovation primer details how your organization can respond instantly to business demands with shared-services infrastructure management. 
(WHITE PAPER) READ ABSTRACT |

HP BladeSystem Matrix: Delivering the Converged Infrastructure by HP & Intel®

September 2010 - (Free Research)
IT organizations that find server deployment complex and inefficient are looking at new options, such as HP's BladeSystem Matrix. Using this converged infrastructure approach, organizations can reduce acquisition costs for servers, storage and network infrastructure, while reducing total cost of ownership. 
(WHITE PAPER) READ ABSTRACT |

Cloud-ready networks - WAN Governance for cloud computing by IPANEMA TECHNOLOGIES

February 2011 - (Free Research)
Cloud computing simplifies enterprise application delivery with resource flexibility, investment-less OPEX models, and no need for specialized in-house support resources. 
(WHITE PAPER) READ ABSTRACT |

Contact Center Metrics and Performance Management by Five9

May 2014 - (Free Research)
This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results. 
(EGUIDE) READ ABSTRACT |

Provision Infrastructure in minutes -- The Business Case for HP CloudSystem Matrix by HP & Intel®

August 2013 - (Free Research)
This white paper outlines the potential capital and operational cost benefits of deploying IaaS for your private and hybrid clouds. Realize how this strategy simplifies optimization and provisioning enabling you to better meet today's dynamic business demands. 
(WHITE PAPER) READ ABSTRACT |

IT in Europe: Next-Generation Network Management Techniques by SearchNetworking.co.UK

March 2012 - (Free Research)
This issue examines how network managers can simplify their management tools gather from the network through the use of protocols like NetFlow and IPFIX and hardware like matrix switches. Learn how network managers are adopting new tools that give them better control over virtualized infrastructure, cloud environment and multi-vendor networks. 
(EZINE)

Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction by Five9

March 2014 - (Free Research)
In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI). 
(EGUIDE) READ ABSTRACT |

New Analytics Approach Needed for Contact Center Success by Five9

May 2014 - (Free Research)
This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach. 
(EGUIDE) READ ABSTRACT |

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance by Avaya

November 2013 - (Free Research)
This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions. 
(WHITE PAPER) READ ABSTRACT |

BI: Drive competitive advantage with high-quality data by IBM

January 2012 - (Free Research)
Find out how to overcome the business intelligence initiative challenge of low-quality data in this expert e-guide with strategies such as translation matrix entries and historical data scrubbing. 
(EGUIDE) READ ABSTRACT |

Command your Infrastructure Like a Visionary: HP Integrity Servers Deliver the First Mission-Critical Converged Infrastructure by HP & Intel®

May 2010 - (Free Research)
Blade Scale architecture is anchored by the world’s first mission-critical converged infrastructure and serves up a unified blade architecture from x86 to HP Superdome, always-on resiliency, FlexFabric, Matrix Operating Environment and others. This white paper provides the inside information you need. 
(WHITE PAPER) READ ABSTRACT |

5 Ways to Optimize Your Workforce for Customer Contact in a Social Marketplace by Aspect

August 2013 - (Free Research)
This white paper discusses how workforce, quality and performance management capabilities provide practical business processes and tools for effective staffing, monitoring, reporting, evaluation and coaching. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

The New CRM Metrics: Putting Them to Work by SearchCRM

January 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
(WHITE PAPER) READ ABSTRACT |

First Contact Resolution by Pegasystems

May 2011 - (Free Research)
Contact centers have perfected the art of tracking customer inquiries, but first contact resolution is still alluding them.  The key to solving the problem-- not just answering, but resolving the issue. 
(EBOOK) READ ABSTRACT |

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect

August 2010 - (Free Research)
This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 
(WHITE PAPER) READ ABSTRACT |

Contact Center's Strategic Role Within Broader CEM Initiatives by Five9

March 2014 - (Free Research)
This expert e-guide provides best practices for connecting the contact center and IT departments for stronger collaboration and overall CEM success.  Learn more about the strategic role the contact center can play in overall CEM initiatives by reading now. 
(EGUIDE) READ ABSTRACT |

HP CloudSystem Matrix: Managing at a Higher Level by Hewlett-Packard Company

July 2011 - (Free Research)
This white paper examines IT management challenges from a fundamental and system standpoint. In addition, it introduces the concept of a service-oriented and automated approach to IT management. 
(WHITE PAPER)

HP CloudSystem Matrix: Building a Private Cloud by Hewlett-Packard Company

July 2011 - (Free Research)
Check out this white paper and begin to understand how you can be successful in your private cloud adoption. 
(WHITE PAPER)

HP CloudSystem Matrix: Building a Private Cloud by Hewlett-Packard Company

May 2012 - (Free Research)
This white paper highlights an easy to deploy and use, cloud ready IT infrastructure well suited for today’s enterprise IT. 
(WHITE PAPER) READ ABSTRACT |

Technology value matrix : ERP by ComputerWeekly.com

November 2012 - (Free Research)
Analyst group Nucleus Research looks at the latest trends in enterprise resource planning (ERP) and discusses the best performing suppliers. 
(ANALYST REPORT) READ ABSTRACT |

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