Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc. July 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.  (WEBCAST) READ ABSTRACT |

Workforce Management in a contact centre by Aspect June 2012 - (Free Research) In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.  (WHITE PAPER) READ ABSTRACT |

The future of Government operations: Digital citizen survey by ComputerWeekly.com May 2012 - (Free Research) This report from Accenture looks at the challenges facing the public sector in offering digital services.  (IT BRIEFING) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies April 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.  (WHITE PAPER) READ ABSTRACT |

Dying to Comply by Aspect October 2011 - (Free Research) In 2010 when Ofcom, the United Kingdom's regulatory authority for communications industries, revised their regulations regarding outbound calling, businesses were outraged. Companies feared that the revisions would hinder their success. Read on to learn how complying with these changes can actually lead to improved performance and productivity.  (WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

Efficacy of Emerging Network Security Technologies by ComputerWeekly.com April 2013 - (Free Research) The report, which surveyed 4,774 global IT and IT security professionals across nine countries identifies the challenges enterprises are facing dealing with emerging security threats.  (IT BRIEFING) READ ABSTRACT |

Mobile: The Technology Game-Changer in 2013 by Webroot February 2013 - (Free Research) TechTarget's recent IT Security Trends 2013 revealed mobility took the cake for biggest fear. In this E-Guide, uncover the results and analysis of the survey to better understand what's in store for your organization.  (EGUIDE) READ ABSTRACT |

2012 Endpoint Security Best Practices Survey Results by Symantec Corporation April 2013 - (Free Research) This informative white paper reveals the results of a survey centered on endpoint security best practices. Inside, learn the factors that separate endpoint security leaders from laggards, and learn what you can do to stay protected.  (WHITE PAPER) READ ABSTRACT |

Security Appliances: New Strides in Preventing Intrusions by IBM February 2009 - (Free Research) According to the most recent FBI/CSI survey on computer crime, hackers were responsible for over $23 billion in losses in 2006. But security appliances, which incorporate an array of security functions, now give SMBs the ability to ward off security breaches without breaking the bank or hiring more IT staff.  (WHITE PAPER) READ ABSTRACT |

Closing the Security Gap: 2012 IOUG Data Security Survey Report by Oracle Corporation November 2012 - (Free Research) As organizations spread outward beyond traditional walls and data volumes crank up, new security concerns are arising both within and beyond the data center. Check out this paper to explore results from a recent survey by the Independent Oracle Users Group to determine your organization's progress in handling today's top security challenges.  (WHITE PAPER) READ ABSTRACT |

New Insider Threat Emerges in the New Economy by Lumension February 2009 - (Free Research) Learn how employees and partners are engaging with IT assets and intellectual property.  (WHITE PAPER) READ ABSTRACT |

Data Loss Prevention Survey by Symantec Corporation April 2009 - (Free Research) Take this quick, 5 question survey on data loss prevention (DLP) and be entered to win one of two 8GB iTouch giveaways.  (ASSESSMENT TOOL)

2012 - Endpoint Security Best Practices Survey by Symantec Corporation September 2012 - (Free Research) Consult this informative resource to find out more about securing your endpoints. It outlines the best practices to avoid a cyber-attack along with many other helpful recommendations.  (WHITE PAPER) READ ABSTRACT |

Stopping data leakage: Making the most of your security budget by Sophos UK March 2009 - (Free Research) This paper demonstrates the need for a high-profile acceptable use policy to prevent data leakage, gives practical guidance on how to use your security budget effectively to protect data at the gateway and endpoint, and highlights the benefits of encryption in securing data in the event that it does get stolen or lost.  (WHITE PAPER) READ ABSTRACT |

Podcast - The Fine Art of Lead Follow-up by KnowledgeStorm, Inc (E-mail this company) February 2006 - (Free Research) The best practitioners of online marketing are those who meld Internet marketing and technology tools with timely follow-up and tried-and-true, old fashioned human contact. This podcast walks you through key strategies for implementing an effective lead follow-up and qualification process  (PODCAST) READ ABSTRACT |

KnowledgeNote: What Research Tells Us About Lead Management and Follow-Up by KnowledgeStorm, Inc (E-mail this company) May 2005 - (Free Research) The best practitioners of online marketing are those who meld Internet marketing and technology tools with timely follow-up and tried-and-true, old fashioned human contact. This paper walks you through key strategies for implementing an effective lead follow-up and qualification process.  (WHITE PAPER) READ ABSTRACT |

Six Solutions for What's Keeping Executives Up at Night by Citrix Online- GoToAssist October 2011 - (Free Research) This comprehensive white paper highlights six solutions to the issues support executives face on a daily basis.  (WHITE PAPER) READ ABSTRACT |

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.  (WHITE PAPER) READ ABSTRACT |

Perceptions about Network Security: Ponemon research by Juniper Networks, Inc. February 2012 - (Free Research) Ponemon Institute conducted a survey of over a thousand IT and IT security practitioners across Europe, studying their perspectives about the current threat landscape and what they believe the most effective strategies for keeping networks safe include. Uncover key findings and leverage this knowledge to build the right strategy for your business.  (ANALYST REPORT) READ ABSTRACT |

UK IT priorities 2012 by ComputerWeekly.com August 2012 - (Free Research) This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies.  (IT BRIEFING) READ ABSTRACT |

KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot - Podcast by KnowledgeStorm, Inc (E-mail this company) July 2006 - (Free Research) Findings of the Web Lead Evaluation and Scoring Study, conducted by KnowledgeStorm and The Artemis Group, suggest companies using the Internet to generate leads might discover that focusing on the C-suite is not the fastest route to improved lead-to-close ratios. Listen to this podcast to find out why.  (PODCAST) READ ABSTRACT |

KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot by KnowledgeStorm, Inc (E-mail this company) May 2006 - (Free Research) Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.  (WHITE PAPER) READ ABSTRACT |

Cisco Continuous Data Protection for Files by Cisco Systems, Inc. March 2009 - (Free Research) Most analysts, including Enterprise Strategy Group, agree that performing only a periodic backup leaves data at risk, and they find that this is a major concern among the IT professionals they survey. The answer to this concern is Cisco Small Business Network Storage Systems (NSS) and Cisco Continuous Data Protection (CDP) for Files software.  (WHITE PAPER) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.