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Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

How Cloud-Based Contact Centers Improve Customer Experience by Genesys

March 31, 2013 - (Free Research)
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies 
(WHITE PAPER) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc.

March 2008 - (Free Research)
Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation. 
(BOOK) READ ABSTRACT |

The Hidden ROI of a Cloud-based Contact Center by Five9

January 2013 - (Free Research)
Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments. 
(ANALYST REPORT) READ ABSTRACT |

A More Social Contact Center by LogMeIn, Inc.

March 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

The future of Government operations: Digital citizen survey by ComputerWeekly.com

May 2012 - (Free Research)
This report from Accenture looks at the challenges facing the public sector in offering digital services. 
(IT BRIEFING) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Efficacy of Emerging Network Security Technologies by ComputerWeekly.com

April 2013 - (Free Research)
The report, which surveyed 4,774 global IT and IT security professionals across nine countries identifies the challenges enterprises are facing dealing with emerging security threats. 
(IT BRIEFING) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 2012 - (Free Research)
This paper discusses first contact resolution and the offerings for measuring success with FCR. 
(WHITE PAPER) READ ABSTRACT |

Mobile: The Technology Game-Changer in 2013 by SearchSecurity.com

February 2013 - (Free Research)
TechTarget's recent IT Security Trends 2013 revealed mobility took the cake for biggest fear. In this E-Guide, uncover the results and analysis of the survey to better understand what's in store for your organization. 
(EGUIDE) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

2012 Endpoint Security Best Practices Survey Results by Symantec Corporation

April 2013 - (Free Research)
This informative white paper reveals the results of a survey centered on endpoint security best practices. Inside, learn the factors that separate endpoint security leaders from laggards, and learn what you can do to stay protected. 
(WHITE PAPER) READ ABSTRACT |

Security Appliances: New Strides in Preventing Intrusions by IBM

February 2009 - (Free Research)
According to the most recent FBI/CSI survey on computer crime, hackers were responsible for over $23 billion in losses in 2006. But security appliances, which incorporate an array of security functions, now give SMBs the ability to ward off security breaches without breaking the bank or hiring more IT staff. 
(WHITE PAPER) READ ABSTRACT |

Stopping data leakage: Making the most of your security budget by Sophos UK

March 2009 - (Free Research)
This paper demonstrates the need for a high-profile acceptable use policy to prevent data leakage, gives practical guidance on how to use your security budget effectively to protect data at the gateway and endpoint, and highlights the benefits of encryption in securing data in the event that it does get stolen or lost. 
(WHITE PAPER) READ ABSTRACT |

2012 - Endpoint Security Best Practices Survey by Symantec Corporation

September 2012 - (Free Research)
Consult this informative resource to find out more about securing your endpoints. It outlines the best practices to avoid a cyber-attack along with many other helpful recommendations. 
(WHITE PAPER) READ ABSTRACT |

Data Loss Prevention Survey by Symantec Corporation

April 2009 - (Free Research)
Take this quick, 5 question survey on data loss prevention (DLP) and be entered to win one of two 8GB iTouch giveaways. 
(ASSESSMENT TOOL)

New Insider Threat Emerges in the New Economy by Lumension

February 2009 - (Free Research)
Learn how employees and partners are engaging with IT assets and intellectual property. 
(WHITE PAPER) READ ABSTRACT |

Supporting the Zero Trust Model of Information Security: The Important Role of Today's Intrusion Prevention Systems by IBM

September 2013 - (Free Research)
This Forrester Research, Inc. report introduces a zero trust model to reduce risk of insider and outsider threats. Click through to learn how the intrusion prevention system (IPS) can be used to fulfill this model. 
(WHITE PAPER) READ ABSTRACT |

Podcast - The Fine Art of Lead Follow-up by KnowledgeStorm, Inc (E-mail this company)

February 2006 - (Free Research)
The best practitioners of online marketing are those who meld Internet marketing and technology tools with timely follow-up and tried-and-true, old fashioned human contact. This podcast walks you through key strategies for implementing an effective lead follow-up and qualification process 
(PODCAST) READ ABSTRACT |

KnowledgeNote: What Research Tells Us About Lead Management and Follow-Up by KnowledgeStorm, Inc (E-mail this company)

May 2005 - (Free Research)
The best practitioners of online marketing are those who meld Internet marketing and technology tools with timely follow-up and tried-and-true, old fashioned human contact. This paper walks you through key strategies for implementing an effective lead follow-up and qualification process. 
(WHITE PAPER) READ ABSTRACT |

Six Solutions for What's Keeping Executives Up at Night by Citrix Online- GoToAssist

October 2011 - (Free Research)
This comprehensive white paper highlights six solutions to the issues support executives face on a daily basis. 
(WHITE PAPER) READ ABSTRACT |

Perceptions about Network Security: Ponemon research by Juniper Networks, Inc.

February 2012 - (Free Research)
Ponemon Institute conducted a survey of over a thousand IT and IT security practitioners across Europe, studying their perspectives about the current threat landscape and what they believe the most effective strategies for keeping networks safe include. Uncover key findings and leverage this knowledge to build the right strategy for your business. 
(ANALYST REPORT) READ ABSTRACT |

Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects

August 2007 - (Free Research)
Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. 
(WHITE PAPER) READ ABSTRACT |

UK IT priorities 2012 by ComputerWeekly.com

August 2012 - (Free Research)
This exclusive Computer Weekly research reveals how UK IT departments are prioritising their budgets in 2012, which technologies they are investing in, and the impact of cloud computing, mobile and other disruptive technology on their IT strategies. 
(IT BRIEFING) READ ABSTRACT |

Cisco Continuous Data Protection for Files by Cisco Systems, Inc.

March 2009 - (Free Research)
Most analysts, including Enterprise Strategy Group, agree that performing only a periodic backup leaves data at risk, and they find that this is a major concern among the IT professionals they survey. The answer to this concern is Cisco Small Business Network Storage Systems (NSS) and Cisco Continuous Data Protection (CDP) for Files software. 
(WHITE PAPER) READ ABSTRACT |

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