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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Cost-Saving Tips for Contact Centers by Five9

May 10, 2013 - (Free Research)
For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience. 
(EGUIDE) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp.

February 17, 2010 - (Free Research)
Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. 
(WHITE PAPER) READ ABSTRACT |

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc.

February 2008 - (Free Research)
Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy. 
(WHITE PAPER) READ ABSTRACT |

The Massachusetts Data Protection Law by SearchSecurity.com & SearchCompliance.com

June 2009 - (Free Research)
Massachusetts businesses facing down MA 201 CMR 17.00 can meet the challenge with preparation and execution. Read this e-book to learn more about important topics such as identity theft, data breach prevention, mandatory encryption, and getting ahead of the game where Massachusetts data protection law is concerned. 
(EBOOK) READ ABSTRACT |

VDI Done Differently: A Case Study - Town of Lincoln, Massachusetts by Virtual Computer, Inc.

May 2011 - (Free Research)
How did one man manage the entire desktop infrastructure of Lincoln, Massachusetts? A near-constant demand for physical desktop support meant high inefficiency for critical public works. This case study reveals how one IT director moved his town forward to a hardware refresh and Windows 7 migration by leveraging desktop virtualization. 
(CASE STUDY) READ ABSTRACT |

The business impact of data security regulations: Featuring Massachusetts by Sophos, Inc.

June 2009 - (Free Research)
This article discusses some aspects of a new regulation -- 201 CMR 17:00 -- and offers suggestions on how data security best practices can help with compliance. Companies should discuss the regulation in detail with their legal consul to examine how it affects their unique circumstances and the best course of action to be taken. 
(WHITE PAPER) READ ABSTRACT |

The Business Impact of Data Security Regulations: Featuring Massachusetts by Sophos, Inc.

November 2009 - (Free Research)
Massachusetts has taken the lead in passing a new regulation - 201 CMR 17:00 -that requires companies to implement a comprehensive data security plan that includes encryption. This article discusses some aspects of this regulation and offers suggestions on how data security best practices can help with compliance. 
(WHITE PAPER) READ ABSTRACT |

The future of Government operations: Digital citizen survey by ComputerWeekly.com

May 2012 - (Free Research)
This report from Accenture looks at the challenges facing the public sector in offering digital services. 
(IT BRIEFING) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

Manchester Essex Regional School District: Virtualization helps a Massachusetts school district deliver better education while reducing costs, IT staff burdens and environmental impact by VMware, Inc.

July 2011 - (Free Research)
The Manchester Essex Regional School District was looking to build a new school for its 8500 student body, tasking the IT department with finding the most effective way to help build and manage an energy-efficient IT infrastructure. This white paper highlights how VMware data center virtualization and other software helped them achieve their goals. 
(WHITE PAPER) READ ABSTRACT |

itelligence Support Advantage by itelligence, Inc.

March 2010 - (Free Research)
Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its on-demand SAP support. itelligence offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support. 
(VIDEOCAST) READ ABSTRACT |

Enterprise Content Management for Transforming Government by EMC Corporation

December 2010 - (Free Research)
Read this issue brief by Center for Digital Government to learn how the Commonwealth of Massachusetts and the County of San Diego are improving service delivery by managing information electronically.  What benefits could ECM bring to your agency? 
(WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google

January 2009 - (Free Research)
This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. 
(ANALYST REPORT) READ ABSTRACT |

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps

January 2011 - (Free Research)
This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. 
(ANALYST REPORT) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

Computer Weekly - 19 June 2012: How to succeed at desktop virtualisation by ComputerWeekly.com

June 2012 - (Free Research)
In this week’s Computer Weekly, our latest Buyer's Guide examines best practice in desktop virtualisation. We ask if a six-year-old technology could be a key to tackling IT security threats. And we look at how universities are dealing with their IT challenges as they await the first intake of students at new higher tuition fees. Read the issue now. 
(EZINE) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
(WHITE PAPER) READ ABSTRACT |

Eight Essential Steps: Moving the Contact Center Beyond Operational Efficiency to Business Effectiveness by Aspect

August 2010 - (Free Research)
This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 
(WHITE PAPER) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Top Ten Essentials for Privileged Account Management by FoxT

February 2010 - (Free Research)
In this white paper, discover how you can effectively and efficiently control privileged accounts using the latest in adaptive access controls management. You will also learn about how to leverage the latest in Role-Based Access Controls. 
(WHITE PAPER) READ ABSTRACT |

Reducing Backup Volume: Key Ways your Organization can Save by Quantum Corporation

February 2010 - (Free Research)
This case study explains how Quantum DXi3500 Saves Virtual Iron Time & Money with 95% Reduction in Backup Volume and Saving $12,000 annually on tape media costs. 
(CASE STUDY) READ ABSTRACT |

Reducing Backup Volume: Key Ways your Organization can Save by Quantum Corporation

October 2008 - (Free Research)
This case study explains how Quantum DXi3500 Saves Virtual Iron Time & Money with 95% Reduction in Backup Volume and Saving $12,000 annually on tape media costs. 
(CASE STUDY) READ ABSTRACT |

E-Guide: Information Security Essential Guide to Compliance by Information Security Magazine

July 2010 - (Free Research)
Compliance with government regulations and industry standards shapes the formation of most information security programs. There’s no way around it; your organization must comply. This essential guide will help you sort out and prioritize your compliance responsibilities. 
(ESSENTIAL GUIDE) READ ABSTRACT |

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