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Is Your Outsourcing Strategy Under Your Control? by SearchDataCenter.com

October 09, 2013 - (Free Research)
Proactive planning and evaluation can prevent common problems with IT outsourcing providers, keeping your data safe and ensuring your outsourcing venture is cost-effective. 
(WHITE PAPER) READ ABSTRACT |

Outsourcing IT Colocation on Premises vs. Cloud by SearchDataCenter.com

February 18, 2013 - (Free Research)
This expert resource examines the complex choices involved in moving to the cloud. It also discusses the future of private data centers and process of picking a colocation partner. 
(EZINE) READ ABSTRACT |

CW Buyer's Guide: IT for SMEs by ComputerWeekly.com

October 12, 2012 - (Free Research)
This 6 page buyers guide for SMEs shows how small businesses can maximise the value of their IT investments. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Outsourcing in the WEB 2.0 World by Wipro Technologies

September 2008 - (Free Research)
With more organizations adopting Web 2.0, there is an increasing amount of interest in exploiting this phenomenon. Learn about the changing business needs that result from outsourcing Web 2.0 and how to leverage this as a best practice for collabo... 
(WHITE PAPER) READ ABSTRACT |

The Outsourcing Surge by SolovatSoft

August 2008 - (Free Research)
Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business. 
(WHITE PAPER) READ ABSTRACT |

HP's Industry Leading Offshore Capability by Hewlett-Packard Limited

October 2013 - (Free Research)
This on-demand webcast introduces an industry-leading offshore capability designed with a new age of people and applications in mind. 
(WEBCAST) READ ABSTRACT |

CIO Decisions Ezine Vol. 2 by CIO Decisions

September 2008 - (Free Research)
Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business. 
(EZINE)

Which Outsourcing Approach is Best? by SearchDataCenter.com

February 2014 - (Free Research)
Before making the decision to outsource any part of your data center operation, make sure you understand the variety of options for moving IT off-premises. 
(EBOOK) READ ABSTRACT |

The Enterprise Network Partner - Management and Transformation by Alcatel-Lucent

November 2008 - (Free Research)
This paper addresses the benefits of working with a managed service provider with the right experience to handle the management and transformation of enterprise voice and data networks and bring powerful strategic advantages to today's businesses. 
(WHITE PAPER) READ ABSTRACT |

eBook - Chapter 4: Pay-Per-Use in the Cloud – Cutting Infrastructure Costs by SearchCloudComputing.com

September 2009 - (Free Research)
Buying Infrastructure as a Service is a mouth-watering prospect for CIOs and IT departments eager to drive down costs and speed up provisioning. But once IT is outsourced, keeping control of it is a major challenge. 
(EBOOK) READ ABSTRACT |

10 Security Concerns for Cloud Computing by Global Knowledge

March 2010 - (Free Research)
Read this paper to learn the many benefits of cloud computing as well as the 10 security concerns that need to be addressed when considering moving critical applications and sensitive data to public and shared cloud environments. 
(WHITE PAPER) READ ABSTRACT |

Are businesses taking chances when it comes to managing outsourcing risk? by ComputerWeekly.com

December 2010 - (Free Research)
Nearly 95 percent of organisations buy, provide or both buy and provide outsourced services and functions, in which they face inherent risks created by new and unforeseen challenges. 
(WHITE PAPER) READ ABSTRACT |

How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc.

January 2011 - (Free Research)
VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business. 
(WHITE PAPER) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9

May 2013 - (Free Research)
For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience. 
(EGUIDE) READ ABSTRACT |

The Business Value of Adopting Advanced Support Tools and Utilities by Hewlett-Packard Company

September 2011 - (Free Research)
Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime. 
(WHITE PAPER) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp.

February 2010 - (Free Research)
Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. 
(WHITE PAPER) READ ABSTRACT |

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc.

February 2008 - (Free Research)
Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy. 
(WHITE PAPER) READ ABSTRACT |

CW+: 500 Club case study: The Royal Mail approach to supplier relationship management by ComputerWeekly.com

December 2010 - (Free Research)
Your IT department and your suppliers are at loggerheads. There is a culture of one-upmanship and awkwardness on both sides. It’s not quite war, but its getting there. What do you do? 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Worldwide Managed Print Services by Insight and HP

October 2013 - (Free Research)
This resource hashes out the strengths and cautions of 10 different managed print services (MPS) providers, separating the leaders from the niche players and everyone in between. 
(RESOURCE) READ ABSTRACT |

CW Special report on Atos by ComputerWeekly.com

May 2014 - (Free Research)
This 9 page special report, updated for 2014, gives you the facts on Atos, its strategy, products and services and financial performance. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Speed Cloud Services with Pre-integrated Infrastructure Platforms by VCE (E-mail this company)

December 2011 - (Free Research)
Read this brief case study to learn how business process outsourcing (BPO) and IT solution provider ACS rolled out cloud services to its clients in less than a month, allowing the company to streamline its security, compliance, and change management, free up resources to develop differentiated services, and create new business opportunities. 
(CASE STUDY) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company)

June 2012 - (Free Research)
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues. 
(WHITE PAPER) READ ABSTRACT |

The future of Government operations: Digital citizen survey by ComputerWeekly.com

May 2012 - (Free Research)
This report from Accenture looks at the challenges facing the public sector in offering digital services. 
(IT BRIEFING) READ ABSTRACT |

Global Sourcing Trends in 2012 by ComputerWeekly.com

March 2012 - (Free Research)
The latest IT outsourcing trends from global law firm Morrison & Foerster. 
(IT BRIEFING) READ ABSTRACT |

Why MSPs Trust IBM System z by IBM

February 2014 - (Free Research)
This resource presents IBM System z architecture as a strong choice for deployment by MSPs based on its high ratings in customer satisfaction, profitability, quality of operational delivery, and more. 
(WHITE PAPER) READ ABSTRACT |

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