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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Cost-Saving Tips for Contact Centers by Five9

May 10, 2013 - (Free Research)
For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience. 
(EGUIDE) READ ABSTRACT |

New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp.

February 17, 2010 - (Free Research)
Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. 
(WHITE PAPER) READ ABSTRACT |

The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc.

February 2008 - (Free Research)
Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for your service desk strategy. 
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CW Special report on Capgemini by ComputerWeekly.com

August 2012 - (Free Research)
This 8 page special report from Computer Weekly offers a critical assessment of Capgemini, its strategy, products and services and financial performance. Packed with graphs and charts it is essential reading for anyone thinking of working with Capgemini. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Forming an Agile IT Function by Hewlett-Packard Company

November 2013 - (Free Research)
This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now. 
(WHITE PAPER) READ ABSTRACT |

Sales 2.0: Tap Into Social Media to Drive Enterprise Sales Results by InsideView

August 2009 - (Free Research)
Read this paper to learn how Sales 2.0 technology helps sales identify the right opportunities at the right time and determine the right people to contact. Also learn how this unique approach enables sales and marketing collaboration to drive productivity and close more deals in this increasingly connected world. 
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Forging a CEM Strategy That Can Power Commerce by SearchCRM

April 2014 - (Free Research)
With a seemingly exhaustive number of methods to communicate -- not to mention an expected $280 billion in U.S. e-commerce sales in 2015 -- contact center technology today requires a new approach. 
(EBOOK) READ ABSTRACT |

Best Practices for Home Agents by Avaya Inc.

June 2008 - (Free Research)
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program. 
(WHITE PAPER) READ ABSTRACT |

Complex Managed Hosting: Market Survey and Vendor Feature Comparison by Connectria Hosting

August 2010 - (Free Research)
In its most sophisticated form, complex managed hosting, companies can outsource high-level IT functions such as OS management, virtualization, load balancing, performance monitoring, security and more. Read this market survey to get a comparison of the different features offered by complex managed hosting companies. 
(WHITE PAPER) READ ABSTRACT |

Accenture Technology Vision 2012 by ComputerWeekly.com

January 2012 - (Free Research)
Download this report from Accenture to discover the 6 IT technology trends that will impact CIOs in 2012. 
(IT BRIEFING) READ ABSTRACT |

Preparing for the 2.0 World: How Enterprises Need to Think About Emergent Social Technologies by Sun Microsystems, Inc.

April 2009 - (Free Research)
Social technologies, commonly called Web 2.0, were originally used to describe consumer technologies that enable groups to organize and share information and media. But enterprises quickly caught on to the value of these easy-to-use tools for capturing and sharing ad hoc information that may otherwise not be documented. 
(WHITE PAPER) READ ABSTRACT |

The future of Government operations: Digital citizen survey by ComputerWeekly.com

May 2012 - (Free Research)
This report from Accenture looks at the challenges facing the public sector in offering digital services. 
(IT BRIEFING) READ ABSTRACT |

CORE IMPACT Pro V10 by Core Security Technologies

December 2009 - (Free Research)
Please join Core Security for a live demonstration of CORE IMPACT Pro, the most comprehensive product for performing security assurance testing on an organization’s network systems, endpoint systems, end users and web applications. 
(PRODUCT DEMO) READ ABSTRACT |

Three Reasons to Outsource by Iron Mountain

March 2013 - (Free Research)
Consult this white paper to learn more about the benefits of outsourcing your records management approach. Develop a comprehensive plan for records and information and your organization will be able to deliver the information management effectively. 
(WHITE PAPER) READ ABSTRACT |

How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc.

January 2011 - (Free Research)
VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business. 
(WHITE PAPER) READ ABSTRACT |

New SOA Maturity Model by Progress

January 2006 - (Free Research)
How can organizations understand SOA and manage the migration to SOA? The New SOA Maturity Model provides a visionary framework that aligns IT action with business benefit. Read this paper to assess your organization's SOA readiness. 
(WHITE PAPER) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

The Agile Data Warehouse Webinar - Next Generation BI by RightScale

February 2010 - (Free Research)
Watch this webinar and find out about the new approach to Business Intelligence (BI) that takes advantage of the cloud as a disruptive technology combined with next-generation software applications. 
(WEBCAST) READ ABSTRACT |

Workload Automation: Helping Cloud Computing Take Flight by BMC Software, Inc.

April 2010 - (Free Research)
Many data centers are using the cloud to host applications and data storage but typically aren’t using the cloud to process effective batch computing workloads. Enterprise workload automation tools can give businesses a chance to take a much greater advantage of cloud computing. Read this whitepaper to learn how. 
(WHITE PAPER) READ ABSTRACT |

itelligence Support Advantage by itelligence, Inc.

March 2010 - (Free Research)
Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its on-demand SAP support. itelligence offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support. 
(VIDEOCAST) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google

January 2009 - (Free Research)
This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. 
(ANALYST REPORT) READ ABSTRACT |

Should Your Email Live In The Cloud? A Comparative Cost Analysis by Google Apps

January 2011 - (Free Research)
This report presents a spreadsheet cost model to help you calculate your fully loaded on-premise email costs and compare it against cloud-based alternatives. Bottom line: Cloud-based email makes sense for companies or divisions as large as 15,000 users. 
(ANALYST REPORT) READ ABSTRACT |

DocuSign - Electronic Signature Services by DocuSign, Inc.

DocuSign is a secure and convenient way to get a legally binding electronic signature. It's fast and easy-to-use. For businesses, DocuSign can dramatically increase efficiency and accelerate growth while reducing administrative costs. 
(ASP)

Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data by Global Knowledge

June 2013 - (Free Research)
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system in order to to capture call information and store it in a database for reporting purposes. 
(WHITE PAPER) READ ABSTRACT |

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