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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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How Information Management 2.0 Could Impact Your Business by Iron Mountain

June 01, 2012 - (Free Research)
Have you heard of information management 2.0? Do you know how it affects cost and risk concerns associated with traditional information management best practices? Uncover tips and tricks for driving down the costs and risks in the era of new communication and collaboration technologies. 
(WHITE PAPER) READ ABSTRACT |

Establishing a Culture of Measurement - A Practical Guide to Business Intelligence by Information Builders Inc. (E-mail this company)

March 2006 - (Free Research)
BI empowers companies with the ability to offer products and services at the lowest cost and with the greatest amount of efficiency and productivity possible- while returning the highest revenues and profits. Learn how BI can help you to establish a culture of measurement and begin a powerful cycle of continued improvement within your organization. 
(WHITE PAPER) READ ABSTRACT |

Delivering Next Generation User Interfaces for Business Intelligence Using AJAX by Information Builders

November 2006 - (Free Research)
This paper explains why Information Builders chose to use a component-based AJAX architecture for its new report and graph authoring solution - WebFOCUS Power Painter. 
(WHITE PAPER) READ ABSTRACT |

Exchange Insider E-zine Volume 8: Prepping BlackBerry Enterprise Server for Exchange 2010 SP1 by SearchExchange.com

February 2011 - (Free Research)
Volume 8 of the Exchange Insider e-zine compares available Blackberry Enterprise Server (BES) editions and then gives instructions for deploying BES Express for Exchange 2010. You’ll also get an overview of configuring Exchange Server 2010 for BES and some device management best practices to make sure all your clients remain in peak condition. 
(EZINE)

The Executive Guide to Data Loss Prevention by Websense, Inc.

August 2009 - (Free Research)
Data Loss Prevention is designed to protect information assets with minimal interference in business processes. It provides new insights into how information is used, and enforces protective controls to prevent unwanted incidents. Read on to learn how DLP can reduce risk, improve data management practices, and even lower certain compliance costs. 
(WHITE PAPER) READ ABSTRACT |

How to tackle information classification by ComputerWeekly.com

November 2010 - (Free Research)
The aim of this paper is to demonstrate how information classification can be used to enhance security within a Collaboration Oriented Architecture. 
(WHITE PAPER) READ ABSTRACT |

The Information Governance Imperative by RSD

August 2009 - (Free Research)
Read this paper to learn how information governance is becoming more important in today's business world and learn why your organization needs to implement an information governance strategy today and how to go about implementing one. 
(WHITE PAPER) READ ABSTRACT |

Treating Data as an Enterprise Asset to Achieve Business Value by IBM

July 2011 - (Free Research)
This paper explores how Telecoms who apply information governance to solve business problems and service significant events in a similar manner can recognize significant return. Learn how information governance can help Telecom's improve the quality and reliability of data to increase profitability, reduce unnecessary costs and risks. 
(WHITE PAPER) READ ABSTRACT |

Can Your Healthcare Applications Share Data with Internal and External Systems – without Integration Hassles? by Software AG

May 2011 - (Free Research)
Healthcare organizations generate lots of data and their systems need to interact with all kinds of other platforms. How do you effectively deal with complex data exchanges across disparate platforms? Messaging standards, which define how information is packaged and communicated from one party to another, are the key. 
(WHITE PAPER) READ ABSTRACT |

Intelligent Information Management: Turning Business Data into Useful Information by EMC Corporation

August 2006 - (Free Research)
Building intelligent information solutions that can classify and take action against multiple content types like files, databases and emails is a major challenge these days. Download this white paper to learn how you can prepare your data for action. 
(WHITE PAPER) READ ABSTRACT |

Interactive workshop unites business and IT by Hewlett-Packard Company

July 2013 - (Free Research)
Overcome the classic disconnect between business and IT. This video explains how to unite business and IT leaders in collaborative discussions about how information fuels business success. Together build a roadmap for the future and the journey starts with this video. 
(VIDEO) READ ABSTRACT |

Data protection for big data environments by IBM

July 2013 - (Free Research)
Every organization is itching to harness the power and promise of big data, but ensuring the veracity and security of that information isn't easy. Traditional, manual methods of discovering and governing data often don't apply -- so how exactly do you ensure data protection for big data environments? 
(WHITE PAPER) READ ABSTRACT |

Achieving ISO 27001 Compliance using Titus Solutions by TITUS

November 2010 - (Free Research)
This paper provides IT professionals with a high level overview of ISO 27001 and 27002, along with their implications for security of email and digital documents. 
(WHITE PAPER) READ ABSTRACT |

How to Comply with the HPAA Security Rule by Redspin, Inc.

November 2011 - (Free Research)
The HITECH Act has helped to not only increase productivity, but to streamline data exchange. While this increased efficiency, there are also many requirements that must be met in order ensure that these exchanges are HIPAA compliant. In this e-guide, learn how a well implemented security program can secure patient medical records. 
(EGUIDE) READ ABSTRACT |

The CISO's Guide to Virtualization Security by Rapid7

January 2012 - (Free Research)
Security incidents that occur in a virtual environment can cause significant, sometimes crippling damage to businesses. It's essential that security professionals outline their efforts and making securing virtual infrastructure a priority. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange by Global Knowledge

July 2013 - (Free Research)
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information collected during the call to the contact center system can be exchanged with a backend database. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data by Global Knowledge

June 2013 - (Free Research)
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system in order to to capture call information and store it in a database for reporting purposes. 
(WHITE PAPER) READ ABSTRACT |

Simplifying Contact Center Technology by Oracle Corporation

August 2008 - (Free Research)
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology. 
(WHITE PAPER) READ ABSTRACT |

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance by Avaya

November 2013 - (Free Research)
This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions. 
(WHITE PAPER) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9

May 2013 - (Free Research)
For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience. 
(EGUIDE) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Supporting a Multichannel Contact Center by Verint Systems

February 2013 - (Free Research)
Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle. 
(EGUIDE) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys

March 2008 - (Free Research)
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. 
(WHITE PAPER) READ ABSTRACT |

Using electronic contact details for marketing by Experian QAS

December 2009 - (Free Research)
What does an e-Marketer do when he or she gets to work? What tasks do they perform that are impacted upon by legislation and regulation? Let's take a look at a simplified view where we acquire, hold and use electronic contact information e.g. email addresses and see how legislation and regulation has an impact. 
(WHITE PAPER) READ ABSTRACT |

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