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ALL RESULTS
1 - 25 of 90 | Next Page

Web Lead Evaluation and Scoring Study by KnowledgeStorm, Inc (E-mail this company)

April 06, 2006 - (Free Research)
KnowledgeStorm and The Artemis Group conducted an in-depth analysis of 15,452 Web leads generated by KnowledgeStorm. The objective of this study was to identify characteristics of Web leads that maximize sales opportunities and to debunk myths around what makes a good sales lead. 
(WHITE PAPER) READ ABSTRACT |

Preparing for Tomorrow's Threat Today: What We Can Learn from the History of Malware and Defenses by Global Knowledge

March 13, 2009 - (Free Research)
Yesterday's virus is today's custom malware, while denial of service attacks has been replaced with botnets. This paper examines the history of attacks of malware and the defenses needed to counter these attacks. 
(WHITE PAPER) READ ABSTRACT |

Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center by Calabrio, Inc.

January 25, 2012 - (Free Research)
This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget. 
(WHITE PAPER) READ ABSTRACT |

North American Contact Center Industry 2011: A Mid-Year Update and Forecast by Calabrio, Inc.

January 25, 2012 - (Free Research)
This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE) READ ABSTRACT |

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs by Calabrio, Inc.

January 25, 2012 - (Free Research)
Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)
Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 
(WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact

August 08, 2011 - (Free Research)
This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. 
(WHITE PAPER) READ ABSTRACT |

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 15, 2011 - (Free Research)
If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 
(WHITE PAPER) READ ABSTRACT |

Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 
(VIDEO) READ ABSTRACT |

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.

January 24, 2012 - (Free Research)
There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. 
(WHITE PAPER) READ ABSTRACT |

IDC: Red Hat Enterprise Virtualization by Red Hat

January 19, 2012 - (Free Research)
This IDC whitepaper begins with the history of virtualization. It explains the long-term viability of Red Hat Enterprise Virtualization, Red Hat's role in the acquisition and development of enterprise virtualization technology, new features in Red Hat Enterprise Virtualization 3.0, and the next wave in enterprise virtualization—the cloud. 
(WHITE PAPER) READ ABSTRACT |

Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 05, 2012 - (Free Research)
With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings. 
(CASE STUDY) READ ABSTRACT |

Avaya Aura Contact Center Scripting Demystified by Global Knowledge

May 18, 2011 - (Free Research)
Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 
(WHITE PAPER) READ ABSTRACT |

Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)
This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty. 
(EGUIDE) READ ABSTRACT |

The Inner Circle Guide to Speech Analytics by Calabrio, Inc.

January 25, 2012 - (Free Research)
Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system. 
(WHITE PAPER) READ ABSTRACT |

Goodman's LLP Case Study: Law Firm Plans for Contingencies with Indispensible BlackBerry Smartphones by BlackBerry

September 16, 2011 - (Free Research)
Access this case study to learn how a company deployed WIC Messenger to automatically push an up-to-date list of PINs to each BlackBerry smartphone so users could easily contact each other in the event of a power outage or email service disruption. 
(CASE STUDY) READ ABSTRACT |

The single most important document: Moving annual reporting into the 21st century by IBM

June 01, 2011 - (Free Research)
Despite being so important, the process to create the annual report, the 10-K and the 10-Q is still stuck in the Middle Ages. This paper explores the history of annual reporting, the process of manually creating the annual report, and how to bring this process into the 21st century. 
(WHITE PAPER) READ ABSTRACT |

Michigan Hospital Improves Patient Care with Healthy Infrastructure by Intel and HP

September 19, 2011 - (Free Research)
At Metro Health, doctors use an electronic medical record (EMR) application to look at a patient’s medical history, enter examination notes and diagnoses, write prescriptions and view test results. Learn how Metro Health improved availability and lowered energy bills with a server approach. 
(CASE STUDY) READ ABSTRACT |

Selecting the right EHR for the Life of your Practice and Your Patients by Intel and HP

September 16, 2011 - (Free Research)
If we are at or approaching a technological tipping point in the history of healthcare, then it has never been more important for physician practices to select the right electronic health record (EHR) – and there are tangible reasons to believe so.  This white paper discusses criteria for selecting the right EHR solution. 
(WHITE PAPER) READ ABSTRACT |

How to Choose an Enterprise-Class Job Scheduling Solution Evaluation Guide by Cisco Systems, Inc.

January 24, 2012 - (Free Research)
Depending on the size of an enterprise, a job scheduler may manage thousands of individual mission-critical business processes every day. Access this resource for a brief history of the job scheduling marketplace and to learn what to look for in job scheduling software, including a checklist with which to evaluate your options. 
(WHITE PAPER) READ ABSTRACT |

Analyst Brief: NERSC Case Study On Tape as Cost-Effective and Reliable Solution for Primary Data Storage by Oracle Corporation

July 27, 2011 - (Free Research)
At the NERSC Center in California, tape is simply seen as extremely efficient, cost-effective, scalable—and reliable—storage. With over 13 PB of data on tape (growing at around 60% p.a.) and decades of history, NERSC has the facts to prove tape’s capabilities; so much so that it does not employ additional copies. 
(CASE STUDY) READ ABSTRACT |

Optimize Virtualization Deployments with Dell EqualLogic Virtualized Storage and VMware vShpere 5 by Dell and VMware

October 14, 2011 - (Free Research)
VMware offers market leading solutions that help businesses address their virtualization needs. Dell and VMware have a long history of collaboration. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Call Center Workforce Management Software Best Practices by Infor WFM Workbrain

January 05, 2012 - (Free Research)
The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM. 
(EGUIDE) READ ABSTRACT |

Fuse IDE For Easier Use of CamelOne by FuseSource

December 05, 2011 - (Free Research)
In this video, FuseSource software fellow James Strachan tells the history of Apache Camel, it's wide adoption, and where it is headed in the future. He also introduces and demonstrates the new Fuse integrated development environment (IDE) that he created to make it even easier to use Camel. 
(VIDEO) READ ABSTRACT |

1 - 25 of 90 | Next Page

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