Oracle introduces the new Sun Fire X4170 M2, the most versatile IT infrastructure building block server and the Sun Fire X4270 M2 server, the ideal server for clustered database and virtualized workloads. 

The key to achieving cost-effective savings in the supply chain is to exchange information accurately and quickly in real-time. 

This webcast explores the option of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions, and get help deciding whether being in the cloud or on-premise is best for your organization. 

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. 

In this resource, learn how one organization moved its SAP applications to a virtualized SUSE Linux Enterprise Server to improve the availability and performance of mission-critical services while significantly reducing infrastructure costs. 

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts. 

This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date. 

This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance. 

Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. 

The ability to stay up and running in the face of a hurricane, fire, flood, blackout, construction damage, or even a cyber-attack can be critical to the survival of your business. Check out this 2-page white paper to make sure your organization doesn’t get derailed when disaster strikes. 

This paper discusses first contact resolution and the offerings for measuring success with FCR. 

This brief video demonstrates a smartphone app that scans business cards and merges them into your rolodex. Discover how this easy application can help you save time and ease the process of adding contacts to your phone.