Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Navy Federal Credit Union becomes trusted advisor with Infor by Infor December 31, 2012 - (Free Research) Providing your customers with accurate, timely, pertinent information is the cornerstone of success for any client-based business. Check out this brief case study to lean how Navy Federal Credit Union implemented a cross-servicing platform to monitor customer interactions and provide more relevant services and information to their clients.  (CASE STUDY) READ ABSTRACT |

The Federal Mandate for Data Center Consolidation by NetApp February 01, 2012 - (Free Research) Learn about federal data center consolidation requirements and consolidation and cloud computing solutions designed to streamline IT infrastructure and deliver cost, energy and performance benefits.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Shared Infrastructure Data Storage in the Federal Government by NetApp December 01, 2011 - (Free Research) Check out this white paper to learn how to establish the most effective shared infrastructure data storage environment. Explore new best practices and how they can dramatically improve the cost, flexibility and environmental impact of an overall cloud architecture.  (WHITE PAPER) READ ABSTRACT |

From Workforce Management to Workforce Productivity by Aspect December 19, 2012 - (Free Research) This white paper reveals the technologies that support workforce productivity and offers tips for choosing the right supplier.  (WHITE PAPER) READ ABSTRACT |

Smarter Service: The Contact Center of the Future by Oracle Corporation September 19, 2012 - (Free Research) Today's consumers expect better service, better products, and better communication with retailers. Without a single view of the customer across all channels, retailers risk alienating customers and driving them to other brands. Many retailers are deploying software-as-a-service (SaaS) contact center systems to address these problems.  (EBOOK) READ ABSTRACT |

The E-Discovery “How-To” Guide: Practical Recommendations for Streamlining Corporate E-Discovery by Clearwell Systems October 01, 2008 - (Free Research) This paper breaks down the e-discovery process into phases, discusses best practices and relevant technologies for each phase, and provides a matrix to guide an e-discovery team’s decision making process.  (WHITE PAPER) READ ABSTRACT |

Seven Practical Steps for Federal Cyber Security and FISMA Compliance by Tripwire, Inc. April 27, 2009 - (Free Research) This paper provides seven practical steps any information security organization can take to improve information system security and achieve compliance with relevant regulations, standards and internal security and operational policy.  (WHITE PAPER) READ ABSTRACT |

Tape Vaulting: What You Need to Know About Tape Backup and Archiving by Iron Mountain March 05, 2012 - (Free Research) Check out this expert presentation transcript with storage industry analyst Lauren Whitehouse to learn about recent developments in tape that are keeping it relevant.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

E-Book: DLP for Health Care - Strategies for Securing Electronic Health Information in the Age of HITECH by SearchHealthIT.com April 15, 2010 - (Free Research) Data loss prevention (DLP) in health care—which mostly entails preventing patients’ protected health information (PHI) from falling into the wrong hands—requires well-conceived, well-enforced policies and the technology to back them up.  (EBOOK) READ ABSTRACT |

Virtual Desktop Solutions in the Federal Government by VMware, Inc. February 07, 2012 - (Free Research) This webcast shows how the recently released VMware View 5 environment is being used to deploy virtual desktops to provide mission-critical solutions around Disaster Recover/COOP, telework and secure mobile applications to federal organizations.  (WEBCAST) READ ABSTRACT |

Federal SOA Institute by IBM Line of Business February 2008 - (Free Research) The Federal SOA Institute's mission is to help the federal government adopt and benefit from service oriented architecture (SOA) by providing a robust education environment.  (CASE STUDY)

Automating Stimulus Fund Reporting: How New Technologies Simplify Federal Reporting by SAP November 2009 - (Free Research) This paper explores the reporting challenges faced by organizations and examines the many benefits of automated U.S. American Recovery and Reinvestment Act (ARRA) reporting systems.  (WHITE PAPER) READ ABSTRACT |

Overcoming challenges of asset management amid declining federal budgets by IBM April 2012 - (Free Research) This paper details an asset management solution from IBM. This option is designed for the federal government and enables seamless integration and support maintenance of every asset across the enterprise. Read this now and learn how this option can offer complete visibility into every asset, enable elevated risk management and more.  (WHITE PAPER) READ ABSTRACT |

Why Cloud? Better Security than Most Companies Can Provide Themselves by Five9 May 2013 - (Free Research) This white paper explains how cloud security may be the safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise.  (WHITE PAPER) READ ABSTRACT |

SAP Human Capital Management for U.S. Federal Government Organizations by SAP AG January 2006 - (Free Research) Investigate how a U.S. federal agency uses SAP ERP HCM to strategically manage human capital resources for mission alignment and performance achievement - enabling efficient recruitment, process transparency, and new insight.  (ARTICLE) READ ABSTRACT |

Achieving Federal Desktop Core Configuration Compliance with Lumension Solutions by Lumension May 2009 - (Free Research) The Federal Desktop Core Configuration (FDCC) is an OMB mandated security configuration set applicable within United States Federal Government agencies. Learn how you can address each of the FDCC requirements with Lumension Vulnerability Management.  (WHITE PAPER) READ ABSTRACT |

HR Excellence in Content Management by OpenText March 2013 - (Free Research) View this resource to learn more information about the use of technology-based content management and its effect on human resource shared service delivery. It explains the need for a more comprehensive approach to content management systems that are easily accessible from different channels.  (WHITE PAPER) READ ABSTRACT |

SearchStorageUK Essential Guide to Backup by SearchStorage.co.UK May 2012 - (Free Research) Check out this expert E-Guide to discover the current state of backup, and learn about today's newest available data protection, virtualization and backup technologies.  (EGUIDE) READ ABSTRACT |

Continuous monitoring, remediation and CyberScope reporting by IBM December 2011 - (Free Research) This white paper explores an automated tool that can help government agencies gain and maintain key security compliance with the Federal Information Security Management Act (FISMA).  (WHITE PAPER) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

Cost-Saving Tips for Contact Centers by Five9 May 2013 - (Free Research) For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.  (EGUIDE) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc. July 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.  (WEBCAST) READ ABSTRACT |

Workforce Management in a contact centre by Aspect June 2012 - (Free Research) In order to remain competitive, you need exceptional, 24x7 customer service. Savvy companies are integrating contact center processes with workforce management practices in order to enhance their service strategies. Read this expert report to learn 9 key business processes and 6 technologies required for a successful initiative.  (WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc. July 2008 - (Free Research) This white paper provides the three best practices for today's profitable contact centers.  (WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc. November 2008 - (Free Research) This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.  (WHITE PAPER) READ ABSTRACT |

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