Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Gartner Magic Quadrant for Employee Performance Management Software by SuccessFactors March 16, 2011 - (Free Research) <p>Take a look at this Gartner Magic Quadrant for an in-depth comparison of numerous employee performance management (EPM) systems. Learn about the strengths and weaknesses of each and uncover who comes out on top.</p>  (WHITE PAPER) READ ABSTRACT |

The Path To EPM Success by Oracle Corporation October 01, 2008 - (Free Research) This white paper introduces the concept of using an EPM Center of Excellence to help organizations realize the full potential of an enterprise performance management initiative and recommends best practices for creating a center that will succeed in the long term.  (WHITE PAPER) READ ABSTRACT |

The Path to EPM Success by Oracle Corporation June 02, 2008 - (Free Research) This white paper introduces the concept of using an EPM Center of Excellence to help organizations realize the full potential of an enterprise performance management initiative and recommends best practices for creating a center that will succeed in the long term.  (WHITE PAPER) READ ABSTRACT |

Enterprise Performance Management: Connecting The Dots by Oracle Corporation UK Ltd October 11, 2007 - (Free Research) This white paper demonstrates how an enterprise performance management (EPM) system connects people and processes, metrics, businesses, and systems. It introduces important criteria for successful design and implementation while also exploring the far-reaching benefits of EPM: improved decision-making and greater competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Enterprise Performance Management: Joining Planning and Reporting for Superior Results by Oracle Corporation April 01, 2008 - (Free Research) Read this paper on enterprise performance to learn about financial and reporting requirements, when to adopt integrated enterprise performance management processes and system software, and hear about customer examples.  (WHITE PAPER) READ ABSTRACT |

Business Intelligence Enterprise Edition Technical Overview by Oracle Corporation June 01, 2010 - (Free Research) This paper offers in-depth insights into Oracle business intelligence systems, including 11g design, BI server, analysis and reporting, BI interactive dashboard, scorecard and strategy management, and much more.  (WHITE PAPER) READ ABSTRACT |

How Automated Solutions Can Help with Efforts Toward Sarbanes-Oxley Compliance by Varonis September 2008 - (Free Research) This document provides a brief overview of the Sarbanes-Oxley Act, (Sections 302 and 404), the impact of SOX on IT Departments, and the Varonis Data Governance solution for critical portions of the Sarbanes-Oxley Act of 2002.  (WHITE PAPER) READ ABSTRACT |

Making the Back Office Pay by Aspect March 2013 - (Free Research) 42% of contact center decision-makers say they're unable to effectively manage end-to-end workflow of customer interactions, and one of the main reasons for this is sub-par back-office processes. In this resource, explore how improving back-office staff utilization and performance results in more accurate, timelier responses to customer queries.  (WHITE PAPER) READ ABSTRACT |

How to Choose a Distribution System by Sage Software January 2012 - (Free Research) Read this white paper to learn best practices for selecting the best distribution strategy and accompanying enterprise resource planning (ERP) software for your organization.  (WHITE PAPER) READ ABSTRACT |

PCI DSS Compliance with Riverbed Stingray Traffic Manager and Stingray Application Firewall by Riverbed Technology, Inc. January 2012 - (Free Research) PCI DSS is mandatory for any business that handles confidential cardholder data. Riverbed® Stingray™ Traffic Manager and Stingray Application Firewall Module help with many parts of the PCI DSS specification, notably the web application firewall (WAF) requirements of section 6.6.  (WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc. May 2008 - (Free Research) Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.  (WHITE PAPER) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc. April 2012 - (Free Research) This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Seven Security Myths of Windows 7 by Global Knowledge June 2012 - (Free Research) Windows 7 is a very secure and robust operating system; however, that doesn't mean that you should left down your guard. Access this white paper to learn about seven Windows 7 security myths you shouldn't buy into.  (WHITE PAPER) READ ABSTRACT |

Beating Web Application Security Threats by Thawte Inc. March 2010 - (Free Research) The rapid increase in usage, development and complexity of Web applications has created new opportunities for companies that employ them and hackers who attack them. This handbook delivers up-to-date information on security threats to Web 2.0 and rich Internet applications and expert advice on how to avoid those threats.  (EBOOK) READ ABSTRACT |

Contact Center Security in the Cloud: Questions to Ask & Answers to Expect by LiveOps October 2011 - (Free Research) Read this white paper to learn what should be addressed when moving your contact center to the cloud including important security risks.  (WHITE PAPER) READ ABSTRACT |

Case Study: Fast, reliable Payment Card Industry compliance by Dell SecureWorks UK July 2012 - (Free Research) To avoid fines and meet an upcoming compliance deadline, call centre services provider, RESPONSE (Building Rewarding Relationships), needed to improve security. Read this paper to learn how the organisation secured an easily installed and managed security solution that could also be deployed in time to meet the looming deadline.  (WHITE PAPER) READ ABSTRACT |

Contact Center Security: Moving to the True Cloud by LiveOps December 2010 - (Free Research) Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established.  (WHITE PAPER) READ ABSTRACT |

CW+: Quocirca report: Enterprise performance management cycle 2 by ComputerWeekly.com August 2010 - (Free Research) In February 2009, Quocirca interviewed 800 individuals across 8 geographies for their views on, and usage of, enterprise performance management (EPM) tools and processes.  (WHITE PAPER) READ ABSTRACT |

Offshoring ETL Development in EPM Projects by Hexaware Technologies April 2008 - (Free Research) Learn why ETL development projects place a particular emphasis on quick turnaround, optimal performance and iterative development. Explore how you can execute EPM projects smoothly and with utmost efficiency, coordination and cost effectiveness.  (WHITE PAPER) READ ABSTRACT |

Helping Enterprises Succeed: Responsible Corporate Strategy and Intelligent Business Insights by SAP America, Inc. September 2010 - (Free Research) This Executive Insights paper describes how the combination of EPM and GRC solutions is now more critical than ever for business success. This document also discusses how EPM and GRC must be linked to business intelligence tools and supported by comprehensive services to ensure that the data generated is used appropriately.  (WHITE PAPER) READ ABSTRACT |

Journal of Management Excellence: Creating Value by Oracle Corporation February 2009 - (Free Research) This journal covers how to connect enterprise performance management processes to drive your business value along with several other commentaries and a case study that comes from The Netherlands. It will also explore business intelligence and the need for profitability management.  (JOURNAL ARTICLE) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc. January 2008 - (Free Research) This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.  (WHITE PAPER) READ ABSTRACT |

Contact Center Consolidation by CosmoCom, Inc. March 2008 - (Free Research) Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation.  (BOOK) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc. January 2008 - (Free Research) This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.  (WHITE PAPER) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9 May 2013 - (Free Research) Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.  (EGUIDE) READ ABSTRACT |

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