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The Total Economic Impact™ of Microsoft Exchange 2010 by Microsoft Corporation India Pvt Ltd
November 24, 2009 - (Free Research)
This study illustrates the financial impact of deploying Microsoft Exchange 2010 for a retail and distribution organization of 1,500 employees and $450 million in annual revenue.
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Recovery Manager for Exchange - Free Trial! by ScriptLogic Corporation
April 10, 2009 - (Free Research)
Have you ever had to recover an email regarding an ex-employee whose account and mailbox no longer exists? Has HR ever asked you to find all emails involving certain employees, topics or associated dates?
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Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution by Microsoft
January 01, 2008 - (Free Research)
Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.
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Executive Search Firm Implements New CRM System, Improves Productivity by 25 Percent by Microsoft
April 15, 2008 - (Free Research)
Devine Capital had relied on Microsoft® Office Outlook® and the Encore contact management tool to meet this need. However, the Encore interface was rigid and did not integrate effectively with Outlook. After implementing Microsoft Dynamics™ CRM 4.0, time spent on daily administrative tasks was reduced by 25 percent.
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CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc
April 2007 - (Free Research)
This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
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Do Extraordinary Things Everyday with Microsoft Dynamics CRM! by Microsoft
September 2009 - (Free Research)
In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
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VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers by Five9
September 2009 - (Free Research)
Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.
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Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center by Infor CRM
July 2009 - (Free Research)
Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
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Eight Questions to Ask When Considering an All-in-One Data Protection Solution by i365, A Seagate Company
November 2009 - (Free Research)
Many administrators who oversee their organization’s backup and recovery are considering an all-in-one data protection (DP) solution. There are eight things to consider before you make your decision on which solution to purchase and this white paper explains them.
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Data Quality: A Survival Guide For Marketing by SAP America Inc
June 2009 - (Free Research)
Direct marketing is about communicating a message to a specific prospect or customer. This white paper from Business Objects, an SAP company, focuses on these concepts as they pertain to marketing, and particularly as they are supported by data quality functions inside of the broader EIM framework.
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Remote Office Backup and Rapid Recovery Solutions… on a budget by Double-Take Software
November 2009 - (Free Research)
Protecting data that is not in the primary datacenter amplifies all the traditional challenges of backup - either there is not enough bandwidth to accomplish a remote backup in the window available, or the process of handling and shipping tapes is in the hands of non-IT employees.
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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Find, Qualify, and Close More Business Faster With a Free Trial of ZoomInfo by ZoomInfo
May 2009 - (Free Research)
In today's economy, it is important to take every step you can to ensure sales effectiveness, which includes knowing who to contact and having accurate and helpful information about their company. You can get all this and more with this free trial of ZoomInfo.
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Why Records Management is important by Hewlett-Packard Company
March 2009 - (Free Research)
Records management forces you to think about how you create, process, capture, and manage information. This requires a review of your business activities from an information-centric point of view, which in itself can highlight process inefficiencies. This white paper explains why such a process is important.
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Kronos Streamlines Backup, Eliminates Failures and Speeds Up Restores by Quantum Corporation
October 2009 - (Free Research)
With a large IT backbone and growing backup challenges, Kronos decided it needed to upgrade its data protection infrastructure. After evaluating several alternatives, the company chose to deploy Quantum’s Scalar i2000 enterprise tape library.
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