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How Mobile Devices are Driving Innovations in Contact Centers by Avaya

October 29, 2012 - (Free Research)
Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service. 
(WHITE PAPER) READ ABSTRACT |

Mobile Devices Reshaping the Customer Experience: Learn how a mobility strategy can drive innovation and add a competitive edge to your contact center by Avaya

December 31, 2012 - (Free Research)
This resource details the opportunities that mobility presents for contact centers, and offers guidance to help you weave these opportunities into a strategy that empowers you to capitalize on mobile benefits and sharpen your competitive edge. 
(WHITE PAPER) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM

January 31, 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
(WHITE PAPER) READ ABSTRACT |

The New CRM Metrics: Putting Them to Work by SearchCRM

January 25, 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
(WHITE PAPER) READ ABSTRACT |

iPad in Business: iOS Deployment by Apple Inc. (E-mail this company)

April 25, 2013 - (Free Research)
In this two-part online seminar, you'll learn about deploying iPhone and iPad in business environments. Learn different approaches to deployment, configuration and management options, device management solutions and app deployment. 
(WEBCAST) READ ABSTRACT |

Beyond VoIP: Enterprise Perspectives on Migrating to Multi-modal Communications and Wireless Mobility by Avaya Inc.

July 2008 - (Free Research)
As per this report the industry providers are already delivering the new piece parts for such convergence, although new standards are still evolving to enable maximum interoperability across converged telecommunication infrastructures. 
(WHITE PAPER) READ ABSTRACT |

Goodman's LLP Case Study: Law Firm Plans for Contingencies with Indispensible BlackBerry Smartphones by BlackBerry

September 2011 - (Free Research)
Access this case study to learn how a company deployed WIC Messenger to automatically push an up-to-date list of PINs to each BlackBerry smartphone so users could easily contact each other in the event of a power outage or email service disruption. 
(CASE STUDY) READ ABSTRACT |

Planning Guide: BlackBerry Enterprise Server by BlackBerry

October 2010 - (Free Research)
The BlackBerry Enterprise Server integrates with your organization's existing infrastructure, which can include messaging and collaboration software, calendar and contact information, wireless Internet and intranet access, and custom applications, to provide BlackBerry device users with mobile access to your organization's resources. 
(WHITE PAPER) READ ABSTRACT |

Mobile Devices: Changing the Way You'll Service Your Customers by Interactive Intelligence, Inc.

August 2012 - (Free Research)
Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Integrating Mobile Device Management with UC Systems and Features by SearchSecurity.com

July 2012 - (Free Research)
This E-Guide from SearchUnifiedCommunications.com explores the issues with combining the unique communications services and interfaces of multiple mobile device operating systems with corporate unified communications (UC) strategies, and best practices to overcome these challenges. 
(EGUIDE) READ ABSTRACT |

Windows Essential Business Server 2008: Deploying Windows Mobile 6 with Windows Essential Business Server 2008 by Microsoft

December 2008 - (Free Research)
This document provides step-by-step instructions for deploying devices powered with Windows Mobile 6 in an IT infrastructure that is based on the Windows Essential Business Server 2008 (Windows EBS 2008) server solution. 
(WHITE PAPER) READ ABSTRACT |

Customer Relationship Management by Infor

November 2006 - (Free Research)
Infor CRM solutions are accessible anywhere, anytime on a variety of devices with Web-based technology and access through a password-protected portal. 
(ARTICLE)

Can BYOD Best Practices Help Mobile UC Mature in the Enterprise? by SearchSecurity.com

October 2012 - (Free Research)
Discover why combining bring your own device (BYOD) with enterprise-grade unified communications (UC) applications is such a challenge for organizations and vendors alike and learn about an alternative that can help your organization enjoy the benefits of BYOD and UC simultaneously. 
(EGUIDE) READ ABSTRACT |

Network Evolution February 2013 by SearchNetworking.com

February 2013 - (Free Research)
This month's cover story, "BYOD Challenges That Lurk Beyond Network Security", discusses five specific networking challenges associated with BYOD and examines the steps organizations have taken in an attempt to handle these issues. 
(EZINE) READ ABSTRACT |

Commerce Anywhere: A Business and Technology Strategy to Maximize Cross-Channel Commerce Growth by Oracle Corporation

April 2011 - (Free Research)
E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. 
(WHITE PAPER) READ ABSTRACT |

Stikeman Elliott LLP: IT Team Offers Legal Team More Functionality in their BlackBerry Smartphones by BlackBerry

September 2011 - (Free Research)
Access this case study to learn how a busy, mobile legal team successfully developed a Blackberry application to easily look up contact lists, access internal information about their firm and have an emergency communications system in place. 
(CASE STUDY) READ ABSTRACT |

Mobile Collaboration: Strategies and Challenges by SearchSecurity.com

January 2013 - (Free Research)
This E-Guide from SearchUnifiedCommunications.com explores the challenges small screens present to mobile collaboration and unveils how UC strategies and vendors are responding to these issues. 
(EGUIDE) READ ABSTRACT |

CDW Services: Unified Communications by CDW Corporation

January 2009 - (Free Research)
Read this paper to learn what CDW Corporation has to offer your organization in terms of unified communication solutions. 
(WHITE PAPER) READ ABSTRACT |

Public complaints case study by SAS

March 2013 - (Free Research)
With large volumes of data pouring into the Hong Kong Efficiency Unit's call center, they needed a way to manage this information and provide excellent customer service. Read this brief case study to see how they leveraged a visual analytics platform to take more effective action and make better decisions. 
(CASE STUDY) READ ABSTRACT |

Installation and Configuration Guide: BlackBerry Enterprise Server Express for Microsoft Exchange by BlackBerry

May 2010 - (Free Research)
The BlackBerry® Enterprise Server Express is designed to be a secure, centralized link between an organization's wireless network, communications software, applications, and BlackBerry devices. 
(TECHNICAL ARTICLE) READ ABSTRACT |

Microsoft Office Communicator 2007 R2 by Microsoft

March 2009 - (Free Research)
This paper details Office Communicator 2007 R2, an application that provides an immediate, visual representation of a person's availability across your network. Communicate with greater flexibility, streamline communications from the applications you use most, and work from anywhere with the Office Communicator 2007 R2. 
(PRODUCT OVERVIEW) READ ABSTRACT |

The Windows Mobile Netbook for the Enterprise with Low TCO by Celio Corp / REDFLY Mobile Companion

August 2008 - (Free Research)
The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops. 
(WHITE PAPER) READ ABSTRACT |

New Insider Threat Emerges in the New Economy by Lumension

February 2009 - (Free Research)
Learn how employees and partners are engaging with IT assets and intellectual property. 
(WHITE PAPER) READ ABSTRACT |

Deploying a Contact Center in the Cloud - A Guide to Best Practices by Genesys

July 2012 - (Free Research)
To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient. 
(WHITE PAPER) READ ABSTRACT |

How Cloud-Based Contact Centers Improve Customer Experience by Genesys

March 2013 - (Free Research)
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies 
(WHITE PAPER) READ ABSTRACT |

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