WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company) WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.  (SOFTWARE PRODUCT)

Integrating Information Labeling and Microsoft Active Directory Rights Management Services (AD RMS) by TITUS November 12, 2010 - (Free Research) This white paper examines the challenges of content protection and user acceptance of content protection technology. It provides an overview of Microsoft's Active Directory Rights Management Services (AD RMS) and its integration with Titus' Document Classification and Message Classification product suites.  (WHITE PAPER) READ ABSTRACT |

Getting the Right "Blend" in your Contact Center by Five9 January 28, 2013 - (Free Research) Contact centers that offer both inbound and outbound capabilities have the ability to maximize revenue and optimize productivity. Read this white paper to learn more about a solution to help your business gain the most revenue. Find out some of the advantages provided by cloud-based call centers by reading this resource now.  (WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact May 06, 2011 - (Free Research) Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO).  (WHITE PAPER) READ ABSTRACT |

Smart SOA Tutorial by IBM July 07, 1967 - (Free Research) SOA is a business-driven IT approach that supports integrating a business as linked, repeatable business tasks, or services, but pursuing SOA on an ad-hoc scattered basis can dramatically reduce its benefits.  (E-LEARNING TUTORIAL) READ ABSTRACT |

5 Styles of Business Intelligence by MicroStrategy Incorporated June 2008 - (Free Research) This paper looks at the historical development of BI applications and BI technology, and concludes that five common Styles of BI have evolved during the past decade - each style representing a certain characteristic usage.  (WHITE PAPER) READ ABSTRACT |

Profitability modeling and optimization - Demo by IBM August 2012 - (Free Research) This webcast details one such option that effectively joins financial, operational, strategic planning and business analytics into an enterprise-wide, holistic solution. Watch this now to learn about this option that can seamlessly move between your personal, workgroup and enterprise requirements to deliver quick and accurate insights.  (WEBCAST) READ ABSTRACT |

Planning, Analysis and Forecasting - Demo by IBM August 2012 - (Free Research) This brief webcast details one analytics option that will seamlessly move between your personal, workgroup and enterprise requirements, helping you gain greater insights quicker and easier than ever before. Watch this now to learn real-life use cases for this innovative option.  (WEBCAST) READ ABSTRACT |

International Cruise & Excursions, Inc. by Aspect March 2008 - (Free Research) ICE contact center staff had been using Excel spreadsheets to schedule agents, which was an inefficient and difficult practice, Since the agents are the primary drivers of the company's sales.  (CASE STUDY) READ ABSTRACT |

CORE IMPACT Pro V10 by Core Security Technologies December 2009 - (Free Research) Please join Core Security for a live demonstration of CORE IMPACT Pro, the most comprehensive product for performing security assurance testing on an organization’s network systems, endpoint systems, end users and web applications.  (PRODUCT DEMO) READ ABSTRACT |

IBM Application Security Solutions Demo by IBM December 2008 - (Free Research) IBM's application security solutions allow companies to preemptively and actively protect applications from external and internal threats, increase efficiencies, support compliance and improve an organization's overall security posture.  (DEMO)

Top 5 Ways to Make IVR Work for You and Your Customers by inContact September 2010 - (Free Research) This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you.  (WHITE PAPER) READ ABSTRACT |

IBM Tivoli Security User Compliance Management Demo by IBM December 2008 - (Free Research) This demonstration shows how Tivoli's security management products work together to provide an audit trail of unauthorized access when an IT administrator logs in to a human resource database containing sensitive information.  (DEMO)

The Inner Circle Guide to Cloud-Based Contact Center Solutions by Five9 January 2013 - (Free Research) Consult this white paper to help determine if you're ready to make the transition to a cloud-based contact center. It outlines the many positive factors driving the uptake of cloud-based solutions, including, financial, functional, operational and strategic. Learn more about cloud-based contact centers by reading this white paper now.  (WHITE PAPER) READ ABSTRACT |

Oracle Magazine: Modernize your IT by Oracle Corporation UK Ltd July 2012 - (Free Research) This issue of Oracle ONE Magazine offers advice on ridding your organization of complex, outdated IT and explores how Oracle can make this modernization simple.  (WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

VW Credit, Inc. by Aspect March 2008 - (Free Research) Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling.  (CASE STUDY) READ ABSTRACT |

Thinking through Uncertainty: CFOs Scrutinize Non-Financial Risk by IBM Line of Business June 2008 - (Free Research) Risks can impact the top and bottom line and eventually every risk is expressed in the company's share price.  (WHITE PAPER)

Infor - ERP VISUAL by Infor September 2008 - (Free Research) Infor ERP VISUAL combines affordability and deep functionality, and is ideal for high growth, mixed-mode manufacturers who need a modular solution. Learn why more than 4,000 businesses trust Infor ERP VISUAL to run their operations.  (DEMO) READ ABSTRACT |

Oracle Business Intelligence Suite Enterprise Edition Plus by Oracle Corporation September 2008 - (Free Research) Oracle Business Intelligence Suite Enterprise Edition Plus (OBIEE Plus) is a comprehensive suite of enterprise business intelligence (BI) products that delivers a full range of capabilities. Read this data sheet to learn more.  (DATA SHEET) READ ABSTRACT |

Intel Xeon Processor 7300 Series - Visual Demo by Intel Corporation July 2008 - (Free Research) Discover how Intel Xeon processor 7300 series offer innovations in data traffic optimization.  (WHITE PAPER) READ ABSTRACT |

The SAP Contract Lifecycle Management Application: Reducing Cost and Risk While Optimizing Contract Value by SAP America, Inc. December 2012 - (Free Research) Too many companies struggle to efficiently create, file, and ensure the compliance of corporate contracts using manual, incomplete, disjointed processes.View this demo to learn how SAP Contract Lifecycle Management streamlines these processes by automating contract creation, enhancing visibility, and improving compliance.  (VIDEOCAST) READ ABSTRACT |

Navy Federal Credit Union becomes trusted advisor with Infor by Infor December 2012 - (Free Research) Providing your customers with accurate, timely, pertinent information is the cornerstone of success for any client-based business. Check out this brief case study to lean how Navy Federal Credit Union implemented a cross-servicing platform to monitor customer interactions and provide more relevant services and information to their clients.  (CASE STUDY) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.  (WHITE PAPER) READ ABSTRACT |

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation March 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.  (WHITE PAPER) READ ABSTRACT |

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