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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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OpSource Improves Global Business Management and Streamlines Revenue Recognition with Intacct by Intacct Corporation

March 22, 2010 - (Free Research)
As OpSource grew as a company, they found many inefficiencies and challenges in their financial management system. Read on to learn how OpSource overcame these challenges by switching to Intacct for a new SaaS financial management system. 
(CASE STUDY) READ ABSTRACT |

Mom, Apple Pie, and the Office of Comptroller of the Currency by Iron Mountain

February 19, 2014 - (Free Research)
Consult the following white paper to learn about the new OCC update to governance ruling. Uncover a solid footing on how to assess each vendor, calculate the risk management life cycle, and how you can successfully plan ahead for these changes. 
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ROI Case Study: Intacct Emergent Game Technologies by Intacct Corporation

March 22, 2010 - (Free Research)
Emergent needed an accounting application that would enable it to reconcile multiple currencies across its multiple subsidiaries, reduce manual data entry and monthly consolidation processes, and streamline revenue management. Continue reading to learn how Emergent chose Intacct for the financial management solution. 
(CASE STUDY) READ ABSTRACT |

Mobile augmented reality opportunities for business by ComputerWeekly.com

December 01, 2010 - (Free Research)
The phrase “augmented reality” was coined by Boeing researcher Tom Caudell in the early 1990s to describe a digital display viewed through a headset  which guided workers through electrical wires in aircraft. The term has since gained currency and is now taken to describe digital information overlaid on the physical world. 
(WHITE PAPER) READ ABSTRACT |

FlashSystem 840 Virtual Tour by IBM

April 24, 2014 - (Free Research)
This system overview highlights a flash storage system that is data center-optimized to enable organizations to strategically harness the value of stored data. Included within this resource is a system overview, features and benefits, and specifications. 
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The New Learning Content Model: How Content Management Challenges Are Changing the Way Learning Content Is Purchased, Deployed and Managed by Plateau System LTD.

March 2008 - (Free Research)
With dynamic learning essential to meeting an entire new era of challenges, organizations simply can't afford to base their learning budget on their best guess about who, when, and how their employees will use eLearning content. 
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Webcast: Drive Business Innovation: Finding Treasure in the Data Attic by IBM

August 2013 - (Free Research)
This valuable webcast explains how you can go from a data strategy focused on data collection to one that drives business innovation by transforming the ways that you think about and apply data governance and architecture. 
(WEBCAST) READ ABSTRACT |

Presentation Transcript: Taming the Data Demons: Leveraging Information in the Age of Risk by IBM

January 2011 - (Free Research)
Check out this presentation transcript from IBM as it discusses the advantages of implementing a holistic approach to data risk management, and provides both the “why” and “how” to begin putting a holistic data risk management program to work in businesses of all sizes. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Advanced Project Version Management in Schlumberger Petrel Platform Environments with Hitachi Storage Adapter for Petrel by Hitachi Data Systems

August 2013 - (Free Research)
This resource profiles a storage adapter for advanced project management that can help you optimize exploration and development operations, reduce storage management complexity and TCO, and more. 
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CW+: Quocirca report: Communications technology – be prepared to be flexible by ComputerWeekly.com

August 2010 - (Free Research)
Communications needs for many organisations are changing rapidly. Internally, there are always new technologies appearing and changes in working styles to deal with but there is now, increasingly, the influence of more social and consumer choices affecting the officially deployed systems. 
(WHITE PAPER) READ ABSTRACT |

Next-Generation API Delivery Platform : How to Use an API Server to Manage, Deliver and Secure APIs by Vordel now part of Axway

April 2013 - (Free Research)
In this white paper, discover the next generation of APIs: API delivery platforms and servers. Read on for more information and details on API management, security, and delivery, the next generation of application architecture, key app design and usage changes, and more. 
(WHITE PAPER) READ ABSTRACT |

The Information-Driven Enterprise: How Businesses are Fueling Success by Hewlett-Packard Limited

November 2012 - (Free Research)
In this report from Forrester Consulting, find the results of a survey of over 150 business technology executives regarding their journeys to smarter information management. Also inside, learn about the key role that analytics tools are playing in driving business success. 
(ANALYST REPORT) READ ABSTRACT |

Tapping Cloud-Based ERP Solutions to Capture Global Business Opportunities by NetSuite

July 2013 - (Free Research)
This resource examines the challenges of launching international operations, and describes what you should look for when selecting a global financial reporting and consolidation tool. Also inside, discover whether cloud-based ERP is the right move for you. 
(WHITE PAPER) READ ABSTRACT |

IT Risk Management: Guide to Software Risk Assessments and Audits by Veracode, Inc.

June 2010 - (Free Research)
Risk is a function of the likelihood that a potential vulnerability will be exploited, and the resulting impact of that exploitation. In IT systems, risk can be introduced from the internet, servers, networks, malicious insiders, and even lapses in physical security. This whitepaper provides IT risk management best practices. 
(WHITE PAPER) READ ABSTRACT |

IBM FlashSystem with Brocade Gen5 SAN by IBM

January 2014 - (Free Research)
Take 2 minutes out of your day to watch this video and learn how coupling micro-latency technology with Fibre Channel technology will empower your apps to work faster and scale further. 
(VIDEO) READ ABSTRACT |

Deploying a Contact Center in the Cloud - A Guide to Best Practices by Genesys

July 2012 - (Free Research)
To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient. 
(WHITE PAPER) READ ABSTRACT |

How Cloud-Based Contact Centers Improve Customer Experience by Genesys

March 2013 - (Free Research)
In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies 
(WHITE PAPER) READ ABSTRACT |

Five Simple Strategies to Make Your Contact Center a Success by Genesys

June 2014 - (Free Research)
View this informative white paper to learn how to cost-effectively increase the level of service in your contact center with the right technology. Discover five best practices to make your call center a success. 
(WHITE PAPER) READ ABSTRACT |

Differences between Avaya Aura Contact Center (AML or SIP) and Avaya Aura Call Center Elite by Global Knowledge

October 2013 - (Free Research)
In this exclusive paper, Global knowledge instructor Brett Hanson answers crucial questions concerning the various Contact Center solutions that are available from Avaya. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data by Global Knowledge

June 2013 - (Free Research)
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system in order to to capture call information and store it in a database for reporting purposes. 
(WHITE PAPER) READ ABSTRACT |

Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
(WHITE PAPER) READ ABSTRACT |

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

3-2-1 Contact the Call Center by SearchCRM

January 2013 - (Free Research)
Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Contact Center Consolidation by CosmoCom, Inc.

March 2008 - (Free Research)
Improving access to contact center resources is more challenging when agents are distributed across multiple locations. View this webcast for insight into Contact Center Consolidation. 
(BOOK) READ ABSTRACT |

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