Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 

This white paper discusses optimization of the collections process, including risk management, list management, metrics, and more. 

The tool of choice to the highly mobile workforce is the  mobile phone. From customer contact and records keeping, through calendaring and scheduling to mapping and news feeds, the  mobile phone is usurping the laptop as the main point of technology for the road warrior. 

Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO). 

This resource describes how the right financial service partner can help you reduce costs, manage credit risk, decrease capital expenditure, and more. See if an outsourcing strategy meets your business needs by reading on to learn more now. 

Financial institutions worldwide depend upon the credibility and security of Credit Market Analysis (CMA’s) products and services daily. CMA’s approach to market analysis creates large volumes of highly sensitive data that require secure management and storage. CMA has been running a Dell Compellent enterprise storage solution for over two years. 

Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 

Collecting contact center data is just the first step to serving your customers more effectively. Understanding qualitative data using the newest analytics technologies is also essential - learn how to turn your data into actionable intelligence in this helpful resource. 

This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. 

The PCI DSS standard was created to prevent credit card fraud by requiring the implementation of certain controls and processes by all entities involved in the processing of credit cards. This paper will illustrate how Red Hat Enterprise Virtualization for Desktops can help organizations comply with specific PCI DSS mandates. 

With their own reputation and brands at risk, merchants and service providers must secure applications from potential vulnerabilities to comply with PCI DSS standards.