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Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

How to configure Mac OS X Server by ComputerWeekly.com

March 22, 2013 - (Free Research)
This step by step guide shows you how to configure Max OS X Server. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Configuring Systems for High Bandwidth I/O by Sun Microsystems, Inc.

May 27, 2009 - (Free Research)
This Sun BluePrints™ article describes a recipe for configuring systems to support the very high bandwidth I/O capabilities needed by data-intensive applications. 
(WHITE PAPER) READ ABSTRACT |

The New CRM Metrics: Putting Them to Work by SearchCRM

January 25, 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Storage for Virtual Servers Essential Guide by SearchStorage.com

November 30, 2012 - (Free Research)
Access this Storage Magazine Essential Guide to making storage and virtual servers work better together to get a grip on your virtual environment storage management. Access expert articles addressing storage and storage management for virtual servers, troubleshooting Hyper-V storage problems, choosing between Fibre Channel, iSCSI and NAS and more. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Essential Guide: Configuring Storage for Big Data Applications by EMC Isilon

January 25, 2013 - (Free Research)
Check out this latest issue of Storage Magazine to for a comprehensive breakdown of how big data is revolutionizing storage, and the latest developments in leveraging big data for competitive advantage. 
(ESSENTIAL GUIDE) READ ABSTRACT |

What's New in Enterprise Search in SharePoint 2010 by Microsoft Corporation India Pvt Ltd

November 12, 2009 - (Free Research)
Microsoft SharePoint Server 2010 offers all of the enterprise search features and functionality that are in Microsoft Office SharePoint Server 2007 and provides many new enterprise search capabilities. This article summarizes the new enterprise search features and functionality in SharePoint Server 2010. 
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Planning Guide: BlackBerry Enterprise Server by BlackBerry

October 15, 2010 - (Free Research)
The BlackBerry Enterprise Server integrates with your organization's existing infrastructure, which can include messaging and collaboration software, calendar and contact information, wireless Internet and intranet access, and custom applications, to provide BlackBerry device users with mobile access to your organization's resources. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys

March 27, 2008 - (Free Research)
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Next-Generation IP Address Management by BT Diamond IP

March 2008 - (Free Research)
This white paper provides IT professionals with a comprehensive guide for how to flawlessly execute tasks for IP management, and recommends best practices for simplifying the IP management process. 
(WHITE PAPER) READ ABSTRACT |

Liebert Monitoring by Liebert Corporation

The Albér Cellcorder CRT-300 cell resistance tester displays and records cell float voltage, internal cell resistance and intercell connection resistance. The portable unit includes a memory card, backlit graphical reflective LCD.... 
(HARDWARE PRODUCT)

Accelerate operations with next-generation storage efficiencies by Dell, Inc.

March 2010 - (Free Research)
Dell/EMC NS unified storage offers tight integration with VMware® vSphere™ performance, utilization, and recoverability features designed to increase quality of service and efficiency within virtualized environments. Read this Dell Power Solutions article to learn more. 
(ARTICLE) READ ABSTRACT |

Configuring NetApp for SnapMirror – for VMware Site Recovery Manager by NetApp

April 2010 - (Free Research)
This presentation transcript features virtualization guru, Mike Laverick, as he explains how to setup a data replication tool that provides disaster recovery protection for business critical data. Find out to how carry out a test with this technology and VMware SRM together. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

GFI FAXmaker by GFI Software

GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price. 
(SOFTWARE PRODUCT)

Hosted Contact Center and On-Premises Centers Demystified by Genesys

March 2014 - (Free Research)
Choosing between an on-premises or a hosted contact center isn't easy, and unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean. This expert e-guide aims to clarify those definitions and set straight the misconceptions. 
(EGUIDE) READ ABSTRACT |

Deploying a Contact Center in the Cloud: A Guide to Best Practices by Genesys

July 2012 - (Free Research)
Modern organizations are often turning to cloud-based contact center models in order to engage with customers via more channels and access a wide range of features in a cost-effective manner. In this white paper from Ovum research, discover 10 best practices for deploying and managing a cloud-based contact center. 
(WHITE PAPER) READ ABSTRACT |

Seven Blueprints for Contact Center Modernization by Genesys

March 2014 - (Free Research)
Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center. 
(WHITE PAPER) READ ABSTRACT |

The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
(WHITE PAPER) READ ABSTRACT |

Comparing the total Cost of ownership of TDM and SIP Contact Centers by Genesys

November 2012 - (Free Research)
This resource compares the total cost of ownership of traditional Time Division Multiplex (TDM) and Session Initiation Protocol (SIP) contact centers. Read on to learn how the right contact center infrastructure can lead the way for success. 
(WHITE PAPER) READ ABSTRACT |

Four Steps Toward Virtualizing Your Contact Center by Genesys

January 2013 - (Free Research)
Customer experience is a key differentiator for businesses today, and as a result contact centers must manage to improve service quality while also doing more with less. Creating a virtual contact center allows companies to achieve both goals, by increasing efficiency while reducing total cost of ownership. 
(WHITE PAPER) READ ABSTRACT |

Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction by Five9

March 2014 - (Free Research)
This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center. 
(EGUIDE) READ ABSTRACT |

Advanced Technologies Key to Next-Gen Contact Centers by LogMeIn, Inc.

March 2014 - (Free Research)
Access this helpful e-guide to learn how to improve customer experience by equipping contact center agents with the right tools and technologies. Discover why Forrester Research analyst Art Schoeller recommends an "outside-in approach" to acquiring new contact center technologies, and explore his key considerations for adopting new tools 
(EGUIDE) READ ABSTRACT |

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider by Aspect

January 2014 - (Free Research)
Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution? 
(WHITE PAPER) READ ABSTRACT |

A More Social Contact Center by LogMeIn, Inc.

March 2014 - (Free Research)
This expert e-guide describes the importance of developing a formal social media strategy and leveraging WFM software to manage social media contact center volume. Also, see what's on Comcast Corp.'s 10-step "cheat sheet" for building a social call center strategy. 
(EGUIDE) READ ABSTRACT |

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