End users expect to be able to access enterprise applications anywhere, anytime, from any device. To meet this demand, businesses are deploying mobile enterprise applications, creating security, cost, and complexity challenges for IT. Watch this webcast to learn how the right mobile management platform can help IT overcome these challenges. 

Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service. 

Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO). 

Today, Cloud is one of the most talked about trends in the IT industry. It’s a paradigm many believe will have a widespread business impact. However, while the term “Cloud”is relatively new, one of the core components, distributed computing, is well-established. 

Contact centers can't live in the past. This three-part handbook offers insight into how contact centers can modernize an agent's tools to meet the demands and needs of customers whose mobile and social empowerment has put companies in the virtual hot seat. 

This live seminar will help you see how to take advantage of 16 business-ready starter solutions to better manage contacts, projects, digital content, equipment and more. Learn how to build simple custom solutions, import spreadsheet data into FileMaker, share solutions with employees, and more! 

As per this report the industry providers are already delivering the new piece parts for such convergence, although new standards are still evolving to enable maximum interoperability across converged telecommunication infrastructures. 

By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 

This presentation will help you learn more about how ActiveSync and Flexible Connection Options are making life easy for BlackBerry users today. Watch this presentation to learn more about ActiveSync setup, BlackBerry 10 mobile device management, BES® 10, and more. 

This E-Guide from SearchUnifiedCommunications.com explores the issues with combining the unique communications services and interfaces of multiple mobile device operating systems with corporate unified communications (UC) strategies, and best practices to overcome these challenges. 

Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users. 

E-commerce has gone from fringe to foundation. Now, businesses must tailor their customer serivce approach to the more complex "anytime, anywhere" customer with mobile device in hand. This white paper from Oracle details the "commerce anywhere" approach. 

This issue of Oracle ONE Magazine offers advice that will help you enable the mobile enterprise while mitigating its potential hazards. View now to uncover the risks and opportunities of mobility and uncover solutions that will help you manage both.